Phillip Stephens Email & Phone Number

Missouri

Full responsibility of above store management of 7 Wendy's restaurants in Missouri.

Sedalia, Missouri

Full responsibility for the operation of a single Wendy's restaurant.

Louisville, Kentucky

Handled all functions of 10 Bakery/Ice cream shops in the Louisville area.

Louisville, Kentucky Area

Manage and assume responsibility for all functions of a Papa John’s restaurant to ensure high quality products and customer service are delivered. Building restaurant profitability by being a self-sufficient leader, making quality decisions, and instilling pride and accountability in team members. Professionally and promptly respond to customer concerns. Manage operations including the execution of all Company policies, procedures, programs and systems.Conduct the training process for hourly shift leaders and management team members in the Louisville Market. Execute web based and hands on restaurant operations training, administer and score tests, establish and execute management training schedules, maintain training files, and communicate trainee status and certification review to market management. Manage company’s assets by ensuring the restaurant is clean, fully equipped and all equipment operates properly. Oversee preventative maintenance and repairs when necessary. Ensure restaurant meets safety and security standards at all times. Analyze controllable P&L line items (small wares, food cost, labor, etc...) to remain inside budget and maximize profit.

Springfield, Missouri Area

Provide customer service and technical support in a call center environment. Troubleshoot customer concerns and document all calls to detail the issue, action taken to resolve the issue and any follow-up required. Also complete other tasks assigned such as selling extended warranties and PC accessories.

Warsaw Missouri

Supervise shifts and work area in the operation of a McDonald’s restaurant to ensure high quality products and customer service are provided to maintain restaurant profitability. Manage operations including the execution of all Company policies, procedures, programs and systems. Ensure compliance with all federal, state and local laws and ethical business practices. Demonstrate exemplary operations skills in all aspects of the restaurant including making quality products that accurately reflect the customer’s order. Professionally and promptly respond to all customer concerns. Supervise a restaurant team, maintain adequate shift staffing levels according to projected sales, train team members to exceed customer expectations. Manage company’s assets by ensuring the restaurant is clean, safe and organized. Order food and Schedule staff to the needs of the business, and recruit customer focused team members. Attended Hamburger University classes, becoming BSM(basic shift management) and ASM (advanced shift management) certified.