• Service Delivery Manager for multiple customers.• Technical SupportManage the timely resolution of customers’ technical support requests using appropriate resources and escalation paths where necessary.• Technical ServicesProvision of technical and systems management advisory services. Ensure skills transfer and Customer readiness through the provision of workshops, training events etc. • Technical KnowledgeThe development and maintenance of a good working knowledge of current and future Microsoft Products andTechnologies.• PartneringFormation and maintenance of effective working relationships with Microsoft Partners, the Microsoft Product Groups, Sales and other functions within Microsoft as well as external bodiesas required.