Phillip Tufevski Email & Phone Number

Sydney, Nsw, Au

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Sydney, Australia

Sydney, Australia

Sydney, Australia

L.E.K. is a global strategy consulting firm with offices across Europe, the Americas and Asia-Pacific. We counsel our clients on their key strategic issues, leveraging our deep industry expertise and using analytical rigor to help them make informed decisions more quickly and solve their toughest and most critical business problems.In my role I provided level 1,2 and 3 support in the Sydney office as well as remote support globally.• Provide level 1 Helpdesk and end user IT support to LEK staff in either the Melbourne or Sydney officeo Support for Dell laptops, Windows 7 and Office 2010 and later versionso Support for meeting room technologies including Skype for Business room systems, Polycom voice systems and other AV systems• Assist the Senior IT System Engineer with 2nd/3rd level technical support for network, server, security and storage environments• Undertake small non-project provisioning works and change tasks• Ensure monitoring, management and maintenance tasks are scheduled and completed• Create and maintain technical documentation, reports and processes for the supported technologies• Monitor and report on SLA's and performance of network carriers and other IT service providers• Provide recommendations for performance improvements to network, server, security and storage infrastructure • Monitor and report on capacity utilisation• Evaluate, communicate and escalate risks and issues

Sydney Area, Australia

GenesisCare is Australia’s largest private provider of cardiology, radiation oncology and sleep treatments. We exist to fill the treatment gap for the biggest disease burdens in Australia - cancer and cardiovascular disease - in an environment of substantial unmet demand from an aging population. We boost access and timeliness of consultations and treatment. Our extensive national reach also means we are uniquely placed to improve information, reduce fragmentation and drive better treatment outcomes. We are an early adopter of technology and work with industry, universities and governmentIn my role I was supporting over 1700 employees across Australia as the first point of contact for IT support.

ELECTROBOARD Solutions is an integrated solutions provider, specialising in visual collaboration and unified cloud services. Pioneering integrated technologies in Australia for 28 years, ELECTROBOARD has grown to become one of the most recognised companies in the industry. We strive to create high quality solutions for the enterprise, government and education sectors throughout Australia, New Zealand and San Francisco.My role as Helpdesk/Desktop Support Involve:1. Respond to user problems and resolve application difficulties, ensuring staff experience minimal disruption.2. Manage the Helpdesk Service Request Queue, • triage in coming fault tickets, prioritise and redirect as required• maintain ticket status, update users with status changes• ensure timely resolution of tickets• monitor queue health and user KPI’s• advise IT manager of important faults or related IT issues3. Operate the helpdesk telephone,• Ensure the telephone is manned between the hours of 0800 and 1800 Monday to Friday – overlapping hours with Helpdesk Colleague.• Ensure user complaints are handled in appropriate manner, either immediate resolution or logging of Service Request ticket for ongoing investigation.4. Assist the other IT teams in the management and maintenance of Electroboard’s IT and Systems.5. Provide an initial point of contact for the provision of technical support to Electroboard’s PC users.6. Configure and set up application software on desktop PCs.7. Configure and install basic hardware eg. printers8. Perform network and user configuration.9. Operate Microsoft Active Directory, SCCM and SCOM for user and device management.10. Repsonsible for efficient operation of office imaging devices through stock control and ordering of supplies.11. Sourcing of office consumables and IT equipment and preparation of purchase order forms.12. Perform daily tape backups.13. Monitoring and actioning of online system alarms and notification systems.

• Re-imaging computers and laptops connected to a server via a network• Asset tagging computers and laptops• Building different types of servers • Updating server firmware