Review and implement the strategic direction for I.T. & Telecom system development and deployment

Project Management , Data and Voice Connectivity & Audits, CRM, System installations and training. WWW.ressupint.com

• Responsible for the Optimisation and re Pricing of all offices in all Serviced Business Centres.• Review and restructure of all pricing for services to customer base and future customers.• Project Management of CRM build and installation, migration and continued development, training, and administration.• Responsible for IT & Telecom systems and Comms room operations across all Business centres, with multiple and concurrent projects. • Re-negotiation of all incumbent landline telecom contracts initial achievement of annual savings of over £400k in 3 years.• Several landline & mobile telephone migrations from ISDN and multiple providers, followed by a full migration for all business centres to VoIP, Project and continued management and relationship with suppliers• Responsible for new and refit of centres structured cabling requirements, Fibre & Comms rooms installations, expansions, and multiple and concurrent upgrade of hardware & Wi-Fi installations• Project management and migration of Broadband Management system installation to all business centres, with continued updates and development rollouts. • Full Migration to Microsoft online from incumbent systems and standalone software. Training and support.• Standard PC hardware builds, software loading and distribution- recycling and re-build of hardware• Creation of company Intranet using SharePoint, main and multiple sub sites, maintenance, and support• Anti-virus, spam mail maintenance and continued administration.• Business Centre Audits for accuracy for service pricing, calculation of revenue leaking and reporting

• Project Management for Telecom and Broadband solutions to 15 business centres.• Achieved and projected savings in first few months of over £62k annually. • Project delivery of Broadband Management system to 7 business centres and VoIP to 5 business centres.• Review and renegotiation of PBX maintenance contracts for centres remaining on ISDN landlines• Project Management for survey and implementation of structured cabling across 5 business centres• Training and development of key personnel with IT & Telecom applications- • Hotel Broadband Management system implementation and WiFi infrastructure- Change of leased line as well as landlines to SIP.

• Responsible to ensure the Hotel Revenue Streams are secured and maintained in the on-line environment, managing the multi layer rate models for all hotels whilst maintaining the overall global management for the Opodo Hotels Rates and Database Department.• Pricing analysis and rate monitoring comparisons. • Implementation of multi facet software releases and project management of hotel rates & database functionality merchant mark-up model, monitoring tools & contracting software.• Channel supplier development, hotel CRS deployment, interfaces management & close operational interaction with Sales & Content teams

• Responsible for pricing models for all core products: Offices, Meeting Rooms, Virtual Offices, Business Service Packages• Restructuring of pricing models for all business centres creating easier distribution for system loading to enable distributed bookings. • Property System Auditing for standards of operating.• Consolidation of pricing models into a central pricing system. • Responsible for management information statistics and CRM system use and development.• Created & implemented a full suite of management reports • Budget reviews for pricing for future years.• Project lead, scope, development guidance and implementation for new PMS/CRS

Intially started in Restaurant Management and progressed to Front Office and General Management for Ladbroke Hotels and then Hilton United Kingdom..Continued in hotel opertions from 1982 to 1987 and then move to UK Head Office to manage UK travel trade operations for Hilton Hotels, before moving to the International Division in 1994.• Responsible for Global Database Management (GDM) of Rates and Static information for all 250 hotels in Hilton International.• Corporate Account Database (CRM), Solicitation Management System (RFP) and database department operations for CRS, GDS, and other electronic distributions systems, support to internal and external customers. • Management of team and cost centre budgeting• Consolidation, approval & distribution of rates guidelines and policies worldwide• Interfacing with Area Directors of Revenue for rates and revenue impacts, attending annual revenue and pricing meetings globally. • Training responsibilities with Front Office and Sales teams with regards to global rate collections. • Extensive global travel for management of systems, development training, and review meetings.• Working with I.T. & Telecoms departments on various projects and software applications in the UK and USA• Communications with CEO, global contacts with Senior VP of Sales and Marketing, Area VPs of Marketing, Area VP of Sales, Presidents and VP of Operations, VP of Front Office Development, Sales office, General Managers and Front office & Revenue Managers

Nightly operations of business. Stock control and cash flows. Staff recruitment, training and management. Sales and promotional activities.

Responsible for all wine operations and services on board. Service to Captain and Officers, Passengers and visiting dignitaries. Staff training. Stock control and requisitions. Sales and ledger accounts.

Daily operations of restaurant. Ordering of kitchen and bar operations, Staff recruitment and training. Responsible for unit operations in Pub managers absence.