Phillipa Killmier Email & Phone Number

•State government MP support•Diary Management (including event management, stakeholder consultation, representation request management).•Email Management•Social Media content and monitoring•Constituent enquiries and correspondence.•Process management•Managing Inbox correspondence and allocation.•Finance delegation and processing.•Preparation of agendas/minutes.

Continuation of previous contracted positions which resulted in a permanent part time position.Primary duties included:•Effectively implemented, managed and service delivery of new and existing social programs for council residents.•Professional delivery of social program calendar, online booking form, website management.•Providing exceptional customer service either over the telephone or in person, or via online services/email whilst ensuring the accuracy of the information shared.•Assisted team with timely and accurate administrative work to ensure compliance of programs and uploading for government reporting.•Liaised with internal teams and external customers to facilitate smooth communication and handle requests.•Developed and strengthened client relationships by delivering knowledgeable support.•Providing critical strategic thinking to all problems to improve efficiency.

Adelaide, South Australia, Australia

Subsequent contract for the Home Support Team.Client Review Project of resident services.Entrusted to complete client reviews of residents of the CHSP Home Support Program within a 3 month period for 800 residents. Utilising strong problem solving skills, customer service, analytical/strategic thinking whilst providing a friendly, courteous disposition to all residents.

Adelaide, South Australia, Australia

Providing administrative support to the Home Support Team for resident services.Duties include:•Efficient processing of resident’s maintenance requests in SMS and referral to contractors.•Effective scheduling of all client bookings with a focus of strong customer service and problem solving abilities through CHSP Service Management System (SMS).•Fast and efficient data entry of worker’s rosters for client billing.•Providing exceptional customers service over the phone to all of residents of Burnside Council requiring the Home Support Program. •Effective customers service skills of a busy telephone enquiry line.•Client contribution reconciliation and banking.

Oaklands Park

Provide Administrative support for the Building & Planning teams within council’s Development Services.Duties include: •Assisted organizational efforts by filing, entering data and answering phones.•Banking, receipting, purchasing, reconciliations.•Providing exceptional customer service either over the telephone or in person, or via online services/email whilst ensuring the accuracy of the information shared.•Consulting with key stakeholders, team members, management, and customers to achieve the desired outcomes.

Burnside Adelaide

Responsible for the effective coordination of volunteers for the Burnside Council’s residential Home Support Program.Duties include: Coordination of 20 Volunteer drivers. Coordinating residents transport requirements. Processing of My Aged Care Referrals and subsequent processing. Rostering. High volume calls whilst providing exceptional customer service. Vehicle maintenance request processing.

Adelaide

Processing skilled migrant visa applications for state nomination.Duties included: •Processing skilled migrant visa applications for state nomination.•Processing within strict eligibility and confidentiality protocols to a prominent level.•Resolved complex and escalated support issues.

Mitchell Park, Adelaide

Responsible for the consistent and accurate processing of all City Services invoices for payment and reception duties whilst covering existing staff leave requirements. I quickly acquired the system knowledge required for the effective processing of all invoices. Performed superior customer service to all residents and internal stakeholders of all enquiries in a professional manner.

Mitchell Park, Adelaide

Secondary Assignment - March 2019 - June 2019Responsible for the development of Land and Property Team workplace procedural manual. The inclusion of multiple projects around leasee/licensee information and contractor information. Produced an easy to follow and succinct work instruction manual.Project management skills included analysis of current systems, the effective consultation with all employees on specific requirments and implementation of changes with all stakeholders. Ultimately producing greater efficiencies to the processess.

Campbelltown - Adelaide

Responsible for the coordination of 27 volunteer transport officers for residents of Campbelltown City Council. Performed superior customer service with all residents, internal stakeholders and volunteers in a constantly changing environment. Effective management of all bookings of vehicles, volunteer scheduling/rostering through all Microsoft applications. Accurate reconciliations of volunteer reimbursement claims.

Caulfield