- Assist family caregivers from dementia disease monitoring to personalized interventions, leveraging the power of generative AI- Evaluate multiple cognitive assessments completed by family caregivers, and provide resources (live-chat, videos, etc.) to help both the caregiver and family member

- Provide inpatient nursing care to cardiothoracic, neurology, surgical, and infusion/oncology stepdown level patients during 12-hour shifts- Optimize patient volume by analyzing and assessing acuity with nursing managers, charge nurses, and patient placement office to balance nursing-to-patient ratios and reduce patient wait times- Utilize electronic medical record software (EPIC, Cerner, Allscripts) to document patient information and monitor health trends- Delegate responsibilities as charge nurse between nurses and technicians, update nursing manager on any unit changes, and record shift metrics (staffing, capacity, medication administration, etc.) to balance workflow - Coordinate treatment as a team with multidisciplinary healthcare members to attain optimal health and continuity of care- Create, prioritize, implement, and evaluate care plans while communicating with and advocating for patients at a holistic level- Facilitate building patient relationships and educating at least 8 patients per shift on safe health management and resource identification- Compile unit data once a month as the unit-council leader to analyze patient safety over time, and meet with other leaders across the hospital to communicate increasing patient safety through data-driven analyses

- Identified systematic payment discrepancies in the hospital revenue cycle by manipulating large sets of patient & financial data using SQL and Microsoft Access alongside in-depth medical record reviews for over 700 hospitals across the United States- Performed insurance company and Medicare/Medicaid audits of thousands of accounts to filter & query data to find underpayment trends identifying over $10 million worth of risk and generating over $500,000 in savings - Operated electronic health records software (EPIC, Allscripts, Cerner) gathering documentation for correct payment back to the client - Compiled project results into client deliverables to provide a comprehensive payment review, strategic revenue cycle management suggestions, insurance reconciliation, and contract negotiation recommendations- Presented in-person to clients and Triage upper management by communicating key performance indicators, client operational improvements, and monthly project identifications & revenue - Built dashboards and improved reporting tools to streamline the reporting process and make workflows more efficient- Worked dynamically with medical, technical, and legal teams to fulfill client requests

- Strengthened the Route Sales team by solving daily problems from product management to data entry in supply-chain management with food and beverage distribution to over 4,000 clients in the Southern California district- Utilized Salesforce to gather data customer sales data, draft weekly KPI reports, and present to the Route Sales Manager- Researched and recommended over 50 potential customers to the Route Sales team increasing gross profit by 25%- Reconditioned warehouse operations with Excel VBA’s to remove redundancies and optimize product placement

- Constructed and processed financial accounts and models (purchase orders, budget applications, expense requests) for over 50 graduate student organizations on campus using Excel- Instructed and directed over 50 student leaders to request, process, and budget organization money for events

- Provided client services to over 250 students and parents and organized college consulting appointments - Analyzed student progress by creating progress graphs in Excel for each student based off the students’ test data