Phillip Olsen Email & Phone Number

Overland Park, Kansas, Us

Performed a wide array of duties including Software design and development, testing and DevOps as well as Business Analyst and Product Owner related tasks.Increased automation of the development process using various methods including scripting and implementing AWS CloudFormation templates.Developed thorough system documentation including user and administrator guides, flow charts, diagrams and code commentsImplemented multiple processes and procedures across the organization including creating a single source for documentation to reference for company coding best practices, workstation setup, updating and on-boarding.Implemented best practice security standards for the development team.As a small development team, we regularly interacted with other departments in the company to develop business requirements.Worked extensively with React.js, Node.js, and AWS services including Lambda, S3, SQS, SES, SNS, Cloud Formation and Cloud Watch.

Kansas City, Missouri, Us

Platform Engineer building internal and client-facing products using Python, Flask, Bootstrap, and AngularJS. ETL systems using Python on AWS ECS. Flask, SQLAlchemy, Pandas, PostgreSQL, Redshift, AWS, ECS, S3, Docker, and external APIs.

Developed and troubleshot existing and new features in an enterprise level dental office and clinical management program. Worked in Visual Studio with C#, .Net framework, Windows Forms and DotNetBar tools. Worked on design and coding of the front-end web-based application rewrite of the company’s primary software offering using VSCode, Angular, HTML and CSS. Worked on redesign and coding of the Data Model and back-end using entity framework, C# and .NetCompleted a rewrite two internal legacy programs used during data conversions for new clients.Became familiar with a number of DB types while working with other members of the development team during data conversions to analyze new customers existing software’s database, create custom code to extract existing data and insert it properly into our product.Assisted in training new team members on various parts of the company’s internal systems, existing and rewrite of software and conversion processes.

Armonk, New York, Ny, Us

Current Expertise-HARDWARE- Power Series, I Series, Tape, Virtual Tape, Enterprise Storage (DS8K, XIV), FlashSystems, PureSystems, SAN Volume Controller, SAN Systems, Spinning Disk, Solid State Disk, Routers and Switches(Cisco, Juniper, Brocade), Kiosk's, SOFTWARE- Aix, Vmware, As/400, Windows, Linux, Storage Manager, Z/Os, Flash/Puresystems, Cisco, Juniper, BrocadeIBM Internal Certifications- Basic Network Troubleshooting, Network Command Line Functions, Advanced Networking Routers and Switches, Routing ProtocolThis role is an individual contributor responsible for on-site installation, maintenance and repair of IBM and multi-vendor systems and components, including hardware, networking products, software and operating systems. They are the primary technical interface to clients for the coordination of hardware and/or software support and delivery of operational services as required by the client. A System Service Representative advise clients of preventive maintenance, configuration, operation and environmental factors which may impact product performance or impair client's IT operation. They may also perform services activities such as systems assurance, installation planning, account management, systems-level problem determination, discontinuance and relocation of IBM and non-IBM systems and products. They are accountable to ensure a high level of client satisfaction with service delivery, technical support and operational services for the client account(s). When critical situations occur, they are the IBM technical interface to clients and manage the situation until the problem is fixed. They have a thorough understanding of, and are able to articulate, IBM's technical support strategy. They are responsible for the technical value relationship to protect revenue base and identify new services opportunities. The employee focuses on individual/team objectives and development of professional effectiveness.

Built custom Website and Software Solutions for multiple clients ranging from client-facing sites as an online presence to internal to database-driven asset management programs.Serviced and maintained client’s IT infrastructure including Websites, workstations, servers, printers and networks.Developed consultative relationships with decision makers and regularly worked with other staff of clients to implement new equipment and strategies. Developed new clients through direct sales, referrals and marketing efforts .Designed, installed and serviced Monitored & Non-Monitored Intrusion and Video Security Systems, Video, Data and Phone systems.Secured and maintained contracts through other companies that included installation, servicing and sales of DirecTV, Dish Network, Wild Blue Satellite Services, Hughes Net as well as custom home and mobile audio/video design and installation.

Edwarddsville, Ks, Us

Fully supported the IT infrastructure of the company, to include on-site servers, desktops, laptops, Audio Visual Equipment, GPS Vehicle Tracking System and any additional technology related products and issues. Designed, Built, installed and supported PC-Based and Standalone CCTV systems, including customer education and support ranging from residential applications with Home Owners to Upper-Level executives and HR Personnel within large Corporations. Coordinated with IT departments of clients to optimize operations of Camera Surveillance, Access Control, and Security Systems. Assisted law enforcement with pulling footage for incidents at various locations.Managed Inventory levels at the main office and on technicians vehicles. Responsible for ordering in standard and specialty parts for day-to-day field operations. Networked with multiple suppliers to assist in negotiating price points and ordering procedures. On a daily basis prepared and distributed parts out to technicians. Regularly communicated with sales staff to keep them informed of pricing changes, parts availability and ensure inventory was ready for installations on their scheduled date.

Assisted in training utilizing the company's safety, quality, and customer service practices, policies, and standards. Promoted teamwork and the company's mission during each class. Also made sure that all OSHA requirements were met. Acted as back-up to the Branch Manager. Manage routes of technicians on a daily basis. Dispatch Technicians to urgent trouble calls as they occur. Responsible for utilizing/developing on-going systems that both meets company/clients' standards. Established working relationships with employees to provide a conduit for promoting the company's mission and achieving the established objectives of upper management at each system. Responsible for assisting field technicians with problems and trouble-shooting issues over the phone and on-site. Responsible for insuring that QA standards are met and maintained. Addressed employee performance concerns and developed action plans for improvement