Phillip Barclay Email & Phone Number

Sydney, NSW, AU

Sydney, New South Wales, Australia

Brisbane, Australia

‭Webspace offers beautifully designed user-friendly websites built on a secure and scalable hosting platform capable of simply evolving to meet changing business needs.As a standard offering, we provide an online presence which inspires credibility and confidence to facilitate new and existing business relationships and expand your customer base through.

Brisbane, Queensland, Australia

• Service Quality is Australia’s leading partner for Cherwell Service Management Software, a workflow management and automation platform used to power enterprise service management (ITSM) for public and private sector.
• Renewal and growth targets
• Account Management
• Consulting with sales and pre-sales for relevant opportunities
• Customer roadmap planning
• Project management and consultation with professional services team

Brisbane, Australia

• In my role as a Service Delivery Manager, I managed a portfolio of accounts across private organisations, state, and federal government, for IT Infrastructure, Applications, and Cloud Managed Services.Key Customers:
• Department of Transport and Main Roads (Queensland) - Cloud/DevOps Managed Service (qldtraffic.qld.gov.au)
• Queensland Police (Road Safety Camera Office)
• Seqwater (Waterhub application)
• Virgin Australia
• Blue Card Services (Queensland)

Brisbane, Australia

• As an AWS Certified Cloud Engineer, I have consulted for a number of customers in the support, administration, and delivery, of Amazon Web Services (AWS) managed services.Key Customer:Australian Electoral Commission
• Cloud administrator for AEC AWS environments managed by ASG Group, complying to AEC change controls
• Performed 24/7 and on-call Cloud Infrastructure administration and support for critical and public facing applications and websites.
• Participated in disaster recovery and load testing exercises
• Key resource for support during the 2019 Federal election

Brisbane, Australia

• As an Agile Project Manager, I have successfully delivered numerous internal and external projects. Delivering key initiatives alongside existing customer managed services arrangements.Key Projects:Australian Electoral.
• Full-Text Search Engine (AWS Elasticsearch Implementation)
• AWS CloudFront (CDN) ImplementationDepartment of Transport and Main Roads
• QLD Traffic web application (AWS DevOps model)Department of Veterans Affairs
• Web and Mobile Application Design Refresh
• Suite of Drupal/Wordpress websites and native iOS and Android mobile applications

Brisbane, Australia

• As an ITSM Administrator and Certified in ITIL (ITIL Foundation), I assisted in both internal ITSM processes and tooling (BMC Remedy), as well as with the implementation of ITSM processes and tooling with customers.Key.
• Led the implementation of an embedded Level 1 Service Desk team
• ASG Group was engaged to build out ITSM processes and embed our own team of contractors to take over their internal Service Desk capability on-site.
• Engaged to implement the ITSM tooling (BMC Remedy) for Incident, Problem, Change and Service Level Management.
• Built and facilitated all training of ITSM of tools and processes to both internal staff and to the new Service Desk team.

Brisbane, Australia

• As ITSM Administrator I was responsible for the administration and maintenance of SMS Internal ITSM tooling, Remedy. Remedy is used internally for processes such as:
• Incident Management
• Problem Management
• Change Management
• Service Level Management
• Knowledge Management

Brisbane, Australia

Worked within a cross-functional Application and Cloud Managed Services team as a Level 1/2 Cloud Support Consultant and Administrator.

Brisbane, Australia

• As a management consultant with SMS, I worked with a number of customers across industries and projects.Key Projects:Sparq Solutions/Energy Queensland
• Worked in a team of business analysts to evaluate and prioritise business initiatives
• Working with architects and portfolio analysts, worked to balance business needs against governmental constraints
• In the Office of the CIO, I worked with key stakeholders to progress initiatives from idea to business case and initiation.Coldshield
• Led the design and implementation of a new Office 365 tenants on site
• Coordinated with local service providers to cutover services

Brisbane, Australia

• meVu was founded after 54 hour hack-a-thon 'Startup Weekend', where it won 'Best Business Model'.
• Continued working to bring this startup idea to reality; creating a new Australian owned business in the burgeoning industry of eSports.
• Worked across a number of roles to ensure the development team could work uninterrupted during their iterative development cycles.
• Assisted the team shape their idea into a sustainable business plan with a strong product vision, feature roadmap, project plan and pitch deck.
• Managed digital marketing and growth hacking, project management, business and partnership development, regulatory compliance, general administration, user experience design, user acceptance testing, and customer.

Brisbane

• Worked with IBM in a fast-paced call centre environment, handling customer facing level 1-3 helpdesk requests, for several different clients.
• Required to have a deep understanding of each client’s business practices and products to accurately analyse each customer’s issues or requests.
• Worked within strict KPIs to meet client obligations and was also required to multitask by accurately logging and documenting each customer engagement.
• Quickly and precisely analyse, troubleshoot and resolve customer issues, maintaining 100% customer satisfaction surveys for 9 months straight.

Brisbane, Australia

• Supervised up to 10 employees, organising breaks and finalising the day’s trade, with customer and employee safety as number one priority
• Received deliveries, managed stock on hand, print and managed daily reports within in-house software
• Managed daily close of business safe and POS register financials, as well as ordering change and moving cash to safe throughout the days trade

Bachelor’S Degree, Information Technology, Gpa: 6.5

• 2015: Achieved a grade of 92% for final semester Capstone Project • 2015: Participating in the QUT Career Mentor Scheme • 2015: Member.

Diploma, Information Technology (Networking)

Activities and Societies: • 2012: Mentor of Student Mentor Program

Certificate Iv, Information Technology (Networking)

Certificate Iv, Small Business Management