Phillip Blair Email & Phone Number

Abilene, Texas, US

Providing spiritual care to staff and patients in a clinical setting.

Organizations: Multiple retail, hospital, and financial organizations. Duration: Various engagements lasting from 2 weeks to 5 monthsResponsibilities:Conducted discovery sessions to understand client business operations, personnel, processes, and technology. Observed operations firsthand for 1 to 3 days to gather in-depth operational insights. Developed.

Waltham, MA, US

Enhanced contact center operations with cloud technology expertise, leveraging KPIs for effective strategy and developing detailed roadmaps aligning technology with business goals for improved efficiency and productivity.Specialized in contact center technology consulting, delivering tailored solutions that precisely meet the operational needs of contact.

San Francisco, California, US

Applied extensive global customer support expertise to successfully deploy and administer contact centers using Salesforce and Amazon Connect, with a specialized focus on cloud-based technologies; attained professional certifications in Salesforce Administration and Salesforce Service Cloud to optimize operational efficiency within contact center.

Bloomington, Minnesota, US

Provided tailored support for diverse clientele, including Fortune 100 and 500 companies, ensuring precise and efficient fulfillment of contact center requirements.Led seamless integration of contact center designs, specializing in implementing standard and customized reporting (CMS Supervisor and Designer) training for all business sectors.Demonstrated.

South San Francisco, California, US

Provided end-to-end pre and post-sales support for AVAYA and Cisco technologies in the contact center industry, delivering expert consultation and performance analysis to recommend tailored solutions.Translated complex customer engagements into detailed project scopes and activities, resulting in seamless pre-sales demo support across various AVAYA and.

Little Rock, AR, US

Functioned as a Tier 3 expert for AVAYA Contact Center implementations, specializing in comprehensive understanding of customer engagements and adept formulation of project scopes.Orchestrated both on-site and remote technology deployment, delivering expert consulting services to sales and pricing teams, and providing pre-sales contact center support.

Spokane, WA, US

Collaborated with Contact Center Management to establish an exceptional contact center practice for AVAYA and CISCO businesses. Their objective was to exceed customer expectations in the competitive tech hub of Seattle, Washington, and the Pacific Northwest region.Developed expertise in various technologies and disciplines, supporting team sales of $5.

Round Rock, Texas, US

Collaborated with the Canadian Telecom Team to address transfers and lost customers in the Canadian IVR system. Applied Dell's BPI strategies to analyze, redesign, test, and implement the IVR. The objective, to comply with local government policies and Dell's IVR Global Best Practices. The project lasted 12 months, and the new IVR routing reduced.

Mr. Blair provided Contact Center Contracting Service to VoiceLog a cloud based contact center recording solution. The challenge was to identify contact center executive leadership and educate them on the benefits of a cloud based recording solution in a time when most all contact centers were premised based solutions. Mr. Blair expertly discovered contact.

Sarasota, Florida, US

Mr. Blair was given the opportunity as a Relationship Manager to quickly and exponentially educate the newly formed AVAYA Business Partner Community about the PSO Services that Viable Resources provided. He developed the VR Inc. storyline, crafted it into a motivational presentation, researched the WEB for contacts, cold called multiple business leaders.

Morristown, New Jersey, US

As a multi-talented individual, Mr. Blair easily navigates between pre-sales, integration, and post-sales leadership roles. His tenure at AVAYA was the dawning of his multifaceted interest in all areas of contact center. Mr. Blair’s primary role at AVAYA was contact center integration and training as a Senior Contact Center Consultant. However, leadership.

Forest, Virginia, US

Mr. Blair provided Call Center Management services reporting directly to the CEO and was accountable for the management and growth of a small 80 seat inbound contact center. Mr. Blair provided operational support by solving the workforce management issues that were plaguing the contact center. He identified low agent morale, unhappy clients, and no WFM.

Colorado Springs, Colorado, US

Promise Keepers was experiencing explosive 400% growth year over year and in 1996 and they needed a contact center manager. Mr. Blair joined the not-for-profit organization as a Senior Call Center Manager and a Correspondence Manager. The organization was suffering low morale, high turnover, and very low customer satisfaction. Many processes were.

Mr. Blair started his contact center career at Signius Communications as an Assistant Call Center Manager. As an Assistant Call Center Manager, one of Mr. Blair’s roles consisted of resource acquisition, training, and development known in today’s environment as WorkForce Management (WFM). The call center was challenged with high turnover rates as high as.

Bachelor Of Arts - Ba, Speech Comunication

Masters, Master Of Divinity