Phillip Clancy Email & Phone Number

Manchester, Nh, Us

San Francisco, California, Us

Bellevue, Wa, Us

- Executed ticket triage strategies to manage the Zendesk queue, resulting in a 50% decrease in unresolved tickets and a 20% increase in ticket closure rate, ensuring prompt customer issue resolution- Orchestrated exceptional technical support for global employees through tickets, chats, calls, and in-person interactions, meeting SLAs and resolving inquiries within 24 hours, ensuring uninterrupted operations worldwide- Partnered with senior engineers to tackle complex ticket escalations, leading to a 50% decrease in escalations and a 15% increase in customer retention rates- Admin responsibility within On-Premise AD, O365, and AAD, 100% of Intune Windows devices and Mosyle Mac devices in the environment, plus asset tracking of all US hardware with yearly asset audit- Implemented employee training either in 1:1's or group meeting sessions to help improve employee productivity across multiple applications - Led integration efforts post-acquisition, transitioning teams onto unified platforms and streamlining processes; achieved 20% reduction in redundant tasks, saving 100+ hours monthly

Cupertino, California, Us

- Review, analyze and resolves simple to complex payment and order processing issues - Serves as a point of contact between customers, delivery services, Apple finance and customer service where necessary- I have proven myself not only by enhancing the customers experience, but also by making sure each goal is met beyond standard expectation.- Working directly with RCC management to train and mentor new RCC specialists.

Cupertino, California, Us

- Enriching lives of others by offering exceptional customer service by providing complete solutions- Maintained a high level of visual merchandising by being on the Store Visuals Team- Meet and exceed various sales goals and standards- Train customers of various backgrounds and levels on the basics of how to use their personal/business Apple technology- Contributed to success in all areas of this store by supporting the business, visual merchandising, operations, and technical support teams

Chino, California, Us

- Understand the needs of the client and work directly with them from sales, system design, project management, network management and IT support. - Achieve growth and hit sales targets by successfully managing leads and accomplished over 30% increase in company wide sales in first year.- Design and implement a strategic business plan that expands company’s customer base and ensure its strong presence. - Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs. - Present sales, revenue and expenses reports and realistic forecasts to the management team. - Manage key accounts and continuously monitor and grow their revenue through reviews and meetings.

Redmond, Washington, Us

-Being a part of the store management team that is responsible for theoverall daily operations of the total store-Creating an amazing employee and customer experience-Train all new hires to the store location on processes, products andprocedures- Supervise sales floor, dealing with sales and escalations-Shadow associates during interactions to provide quick, accurate feedforward-Ensure team is on point with company led initiatives, and meetingmetrics goals-In the absence of the store manager, I would have completeaccountability for store operations and management

Redmond, Washington, Us

-Being part of a team and providing world class customer service-Utilizing my time management skills to complete technical appointments in a timely manner-Diagnosed hardware and software issues, as well as completing fixes-Advised customers about the best solutions available to meet their computing needs-Impacting a variety of processes in front and back of house includingqueue management, device repair and project management-Trained new services advisers to ensure compliance with processes and procedures

Chino, California, Us

-Manage and maintain IT department-Project manage and delegates plans for the onsite teams-Accountable for deadlines and overall quality of projects-Administration within office and clientele-Train team in general requirements and ensure OSHA compliance

Richfield, Minnesota, Us

High level knowledge in computers and upcoming technologyExcellent Customer Service with helping guestsSpecialized in Apple products

Associate'S Degree, Audio Engineering

High School Diploma, Ged