Phillip Clements Email & Phone Number

Lodge Lane Cannock

Tamworth

Reporting to the Regional Director of this leading community retailer, responsibilities include:* Full Management of his multi-unit flagship cluster-site incl. Retail, Fuel and Food (Subway)* Coaching, mentoring, managing 5 additional regional store managers to ensure consistency and results* Managing and motivating multiple unit teams to increase sales and ensure efficiency* Managing stock levels and making key decisions about stock control* Hiring, training, managing, performance reviews, KPI/target setting* Managing quality, customer service, legal and health and safety standards/policies* Updating managers, supervisors and support staff on business performance, new initiatives etc* Maintaining awareness of market trends in the retail industry* Identifying and understanding forthcoming customer initiatives and monitoring local competitor* Promoting the business/brand locally, liaising with schools, newspapers and the community* Loss prevention management* Ensured staff training was carried out in line with needs and company standards CLUSTER ACHIEVEMENTS: Increased turnover by 25%; Increased net profit by 44%; Reduced losses from 1.25% to 0.25%; Reduced electric usage by 62%. REGIONAL ACHIEVEMENTS: Increase sales 10%; Reduced loses <1% of sales; Increase visit scores from 60 to 92 points on average; Mentored 20+ regional store managers ensuring consistent standards and ongoing KPIs across the region

United Kingdom

Reporting to National and Regional Directors, responsibilities included:* Troubleshooting problem stores, dealing with both staff and monetary failures* Liaising with Area management to assess situations and deal with problems accordingly* Reducing stock losses from both staff and customer theft to achieve less than 1% loss* Retraining or replacing all staff and training new management teams to take control of the store* Managing a team of 5 other Relief ManagersACHIEVEMENTS: Reduced losses, increased sales and increased staff motivation in over 100 shops; Introduced new product markdown procedures rolled out nationally; Acted as covering Area Manager overseeing 15 stores; Winner of the manager of the year award

Fradley, Staffordshire, United Kingdom

Managing a group of 6 stores (fuel and food) across, responsibilities included:* Management of all functions of the business* Full P&L and financial responsibility (£22m fuel £2.1m Shop sales per week)* Strategic development and business planning to ensure continual growth* Health, safety, quality and environmental responsibilities* Hiring, managing, training and motivating all staff integrating SOP’s and ensuring KPI’s* Implementing new products, sales initiatives and business processes* Assessing products, predicting sale increases of offers and ensuring stock availability* Ensuring exceptional customer service standardsACHIEVEMENTS: Increased profitability rate by 30% across both fuel and shop sales; Introduced new product portfolios; Sustained a growth increase of 25% year on year; Group advised on the buying of sites

Hnd In Computer Science, Computer Science

Btec National Diploma, Computer Studies, Pass

Gnvq In Computer Studies, Computer Studies

studied computer science, learnt basic programming skills, word, excel, powerpoint, databases, cobol, prentations, general studies.