As the Manager of Web Development and SEO, I was responsible for leading a team that delivered templated web solutions. Our focus was on lead generation, enhancing clients’ online presence, and improving user engagement using WordPress.I managed the web development process, from initiation to completion, ensuring the application of best practices throughout to create highly engaging websites. I advocated for WordPress best practices, making our projects scalable and aligned with current standards.In SEO, I crafted strategies to boost our clients' visibility on search engines. This involved conducting keyword research and implementing technical and on-page optimizations. My data-driven approach, supported by analytics, was aimed at increasing organic traffic, engagement, and lead generation.Leadership and collaboration were central to my success, as I fostered a culture of innovation within my team. I led UX research and root cause analysis to improve the quality of client websites. I also contributed to efforts with online marketing, branding, and identity to help clients build a solid online presence.I managed my team's work around the upkeep, improvement, and enrichment of the visual and interactive components of client websites. This included correcting issues that arose and ensuring the overall user experience was smooth and intuitive. My goal was to create engaging websites for all visitors, and I took great care to achieve this through meticulous attention to detail and an eye for design.I put in efforts to improve our workflow and provided insights through weekly reports to influence strategic decisions. I also participated in internal discussions on web development, SEO, and online marketing trends, advancing our clients' digital presence and supporting their growth in the digital age. My role blended technical expertise, strategic insight, and a focus on user experience to propel our web development and SEO success.

As a WooCommerce Happiness Engineer, I was a member of a global support team assisting customers with the WooCommerce plugin and over 80 other plugins developed by Automattic for use with WooCommerce. One of the bigger focuses of this work was troubleshooting. In that work, I was responsible for assisting customers with their investigation into issues they see within their WooCommerce stores. This required offering assistance to help correct those issues.Communication was a large part of the work I performed. I was responsible for providing weekly feedback to other Happiness Engineers to improve our level of support. This communication included investigation and submitting detailed bug reports when I found an issue to be one. I was also responsible for responding to any reviews I received from my colleagues.My responsibilities also included weekly reports of my work and occasionally posting internal blog posts on different aspects of the work being done within the division. Those weekly reports were vital in tracking the statistics of our support team to see how effective we were and helped our division leaders make better-informed decisions. I held additional duties in several "guilds" employed to manage the division's various non-support tasks. During my tenure, I was a part of guilds that managed our company's TextExpander (text expansion software) account. I was also a part of the team that controls all software documentation on WooCommerce.com. I also worked as a Product Ambassador, managing communications between the support team and the developers of the core WooCommerce plugin.I have worked at public events like WordCamp US to promote the use of WooCommerce software in the broader WordPress community. I performed all work remotely via live chat, email tickets, or forum posts. I managed this by using software like Slack, GitHub, Zoom, Zendesk, and an in-house developed live chat system.

Together with my brother, we embarked on a deeply personal project: a weekly podcast that breathed life into the journals our mom began writing at 16 years old, when she was pregnant with me, until her untimely passing at 53 from cancer. This collaborative effort not only allowed me to delve into voice-over work, amassing around 150 hours of experience but also allowed us to share a significant part of our family's story.We both were deeply involved in every aspect of the podcast, from content narration to managing our social media presence, leveraging tools like Adobe Creative Suite and WordPress to ensure our digital content resonated with our audience. This project was a testament to our combined skills in digital marketing, content creation, and social media strategy, showcasing our dedication to preserving our mom's legacy while enhancing our proficiency in technical and creative domains.

**This role was the continuation of my previous position. I transition with the contract when it was moved from the first vendor to CDI.**As a WordPress Analyst at Intel Corporation, I was the Subject Matter Expert (SME) for WordPress within an Agile Team, managing around 75 WordPress sites hosted on AWS, using WordPress Multisite instances. Daily, I addressed coding challenges in HTML, CSS, and JavaScript, requiring precision and a thorough grasp of web development to keep our WordPress environments running smoothly.Working in close partnership with stakeholders from different business units, I guided the planning, design, hosting, and maintenance of their sites within Intel's WordPress ecosystem, ensuring alignment with the company's goals and a unified online presence. Managing user accounts was also my responsibility, which is crucial for secure and efficient access to WordPress resources.My duties extended to enhancing SEO and accessibility, optimizing our sites for search engines, and making them universally accessible. I also focused on localization, adapting our content for global audiences. Keeping abreast of WordPress trends through research was essential for our team's innovation, alongside routine tasks like code reviews, performance testing, and analysis. Utilizing various tools and services was key to improving site functionality and user experience.This role at Intel sharpened my technical expertise in WordPress and strengthened my collaborative and strategic skills in a dynamic tech environment.

As a WordPress Analyst for Intel Corporation, I took on the WordPress Subject Matter Expert (SME) role within an Agile Team. My responsibilities encompassed overseeing approximately 75 WordPress sites hosted on AWS, leveraging the capabilities of WordPress Multisite instances. My day-to-day activities involved resolving complex coding issues in HTML, CSS, and JavaScript, which demanded a meticulous understanding of web development principles to ensure the seamless operation of our WordPress frameworks.Collaboratively, I worked alongside stakeholders from various business units, steering the direction for planning, designing, hosting, and maintaining their websites within the Intel WordPress framework. This effort was critical in maintaining a cohesive digital footprint aligned with Intel's objectives. Furthermore, I was entrusted with managing user accounts, a key aspect of maintaining secure and streamlined access to our WordPress resources.My role also encompassed enhancing SEO and accessibility features to optimize our web presence for search engines and ensure universal user accessibility. Additionally, I undertook localization projects to tailor our content for a worldwide audience. Staying informed on the latest WordPress developments and trends was crucial for fostering innovation within our team, complemented by my engagement in standard maintenance activities such as code reviews, performance assessments, and analytical tasks. The effective use of diverse tools and digital services was instrumental in elevating our sites' functionality and user experience.Upon the conclusion of my contract with Intel, the transition of the contract to a new company presented an opportunity for continuity in my role. The new company recognized the value I brought to the team and requested that I remain in my position, allowing me to refine my technical prowess in WordPress and my ability to navigate and contribute to a fast-evolving technological landscape further.

In my role, I organized internal and marketing communications, managing the company's online presence. My responsibilities spanned the planning, design, and upkeep of all company websites via WordPress, alongside the active management of our social media platforms.I also stepped into the role of producer and host for a monthly podcast and newsletter to keep all employees informed and engaged. Beyond digital content, I played a key role in orchestrating company safety meetings and various internal events, working under the guidance of my director and the executive team to deliver a broad range of multimedia projects—ranging from video and audio productions to web and graphic design endeavors—that supported departmental objectives.A significant part of my tenure involved collaborating on launching an innovative pay-for-performance initiative for company drivers, shifting from traditional tenure-based models to one rewarding performance, empowering drivers to demonstrate their value more directly. My charge was to ensure clear communication of this program's nuances to our employees through various channels, including press releases, brochures, social media, website enhancements, and blog entries.Our efforts in rebranding, the website overhaul, and the introduction of the pay program caught the attention of a leading industry trade journal, resulting in a featured article. I was at the forefront of these initiatives, taking sole responsibility for the brand and website rejuvenation, and played a pivotal role in formulating the pay program. The story can be found at the link provided below.

As a web designer, I was pivotal in developing and maintaining client websites, ensuring each was a visual testament to the client's unique brand identity and marketing goals. This position was an ideal fusion of my creative passion and technical skills, providing a rich environment for professional digital design and advertising development.Central to my responsibilities was the design and deployment of innovative features and functionalities within WordPress platforms, always aiming to elevate digital aesthetics and user experience. Collaborating closely with the Creative Director, we ensured the websites reflected the client’s brand and supported their marketing strategies effectively. My knack for tailoring WordPress themes and plugins to fit exact client needs showcases my blend of creativity and technical acumen.A critical part of my duties involved ensuring seamless website functionality across different browsers and devices, highlighting the significance of responsive design. I undertook comprehensive performance testing, fine-tuning each website for optimal speed and scalability to enhance user engagement.I also provided essential technical support and troubleshooting for WordPress sites, ensuring their continuous stability and reliability. This role was instrumental in laying a solid foundation for my career in WordPress web design, signifying a significant step in my journey through digital advertising.

As a freelancer, I designed and developed services for a diverse clientele. My role was multifaceted, combining the art of visual design with the precision of technical development to create websites that were aesthetically pleasing, functionally robust, and user-friendly. As a freelance web designer, I worked closely with clients to understand their vision, brand identity, and marketing objectives, translating these elements into digital experiences that resonated with their target audience.My freelance endeavor allowed me to wear multiple hats, from consultant and designer to developer and project manager. I specialized in crafting custom websites, ensuring each was tailored to clients' needs and preferences. By focusing on responsive design, I guaranteed that all sites performed seamlessly across various devices and platforms, enhancing user engagement and accessibility.My freelance work involved staying up-to-date with the latest web design trends, technologies, and best practices. This commitment to continuous learning and improvement enabled me to offer innovative solutions that kept my clients' websites at the forefront of digital excellence.In this role, I honed my client communication and project management skills, building strong relationships and delivering projects on time and within budget. My freelance web design business showcased my technical expertise and creative flair. It underscored my ability to adapt to various industries and project requirements, making me a versatile and reliable partner for any web design project.

I specialized in creating and customizing WordPress themes to deliver engaging and user-friendly websites for our clients. I utilized my solid understanding of HTML, CSS, and basic PHP to effectively manipulate the WordPress platform, complemented by my JavaScript knowledge to implement interactive elements that enhanced user experience. My attention to design and detail ensured that websites not only functioned well but also looked aesthetically pleasing and adhered to brand guidelines.Working in a close-knit team, my responsibilities included converting PSD designs into fully functional WordPress themes, ensuring cross-browser compatibility, and implementing responsive design principles to accommodate the growing trend of mobile internet usage. I collaborated closely with designers, content creators, and backend developers to integrate visual and functional elements seamlessly. Additionally, I was familiar with popular plugins and extended WordPress functionality through custom plugin development when necessary.Effective communication and problem-solving were key aspects of my role, enabling me to understand client requirements and translate them into technical solutions. I maintained website performance by optimizing load times through image compression, CSS and JavaScript minification, and leveraging caching mechanisms. Regular updates and security checks were part of my routine to ensure websites remained secure and up-to-date with the latest WordPress versions.Committed to continuous learning, I stayed updated with the latest trends and best practices in web design and development by participating in online forums, WordPress communities, and pursuing tutorials and courses. This proactive approach was vital for my career growth and for delivering high-quality web solutions that met the unique needs of our clients at the family-run agency.

I was responsible for operation of a Class 8 Commercial Vehicle. I would pick up, transport and deliver cargo for customers.

I worked in the Badging and Registration building at the Umatilla Chemical Depot in Hermiston, Oregon.

I was a Security Guard at the Umatilla Chemical Depot in Hermiston, Oregon.

Trained for and took part in combat operations.