Phillip Croft, Phr Email & Phone Number

Winter Park, Florida, United States

Winter Park, Florida

- Directs, manages, and coaches a 60+ recruitment team across multiple departments, which includes nine supervisors- Manages employee relations and investigates employee claims of entire recruitment team- Coaches managers on performance management issues and the creation and implementation of performance improvement plans - Manages the development, implementation, and continuous improvement of the training program for new hires, and delivers live and virtual training sessions to… Show more - Directs, manages, and coaches a 60+ recruitment team across multiple departments, which includes nine supervisors- Manages employee relations and investigates employee claims of entire recruitment team- Coaches managers on performance management issues and the creation and implementation of performance improvement plans - Manages the development, implementation, and continuous improvement of the training program for new hires, and delivers live and virtual training sessions to groups of 15+ team members- Analyzes, evaluates, and initiates hire metrics and incentive plans to motivate the team, increase engagement, and improve morale, which has increased productivity month over month- Collaborates with C-level executives, managers, and clients to continuously improve the recruiting, training, business, workforce planning, compensation, and implementation processes- Develops and strategically analyzes the yearly staffing plan annually, and handles the entire hiring process including interviewing, negotiating salary and offers, and initiating the background and onboarding process- Oversaw and directed the implementation of the company’s largest staffed client increasing the overall size of the company by 50% in less than five months- Authored and implemented an attendance policy and PTO approval process to align with the goals and expectations of the client to reduce absenteeism- Supervised and successfully managed the client which generates the highest margin in the company for five years; Delivered a 46% increase in revenue year-over-year in 2019- Spearheaded the implementation of an A.I. Recruiting Software to improve the effectiveness and efficiency of the direct sourcing team reducing time to hire- Awarded the “Talent Star” Employee of the Quarter award in Q4 of 2020; Awarded “Talent Star” Employee of the Month in February 2016 and November 2018 Show less

Winter Park, Florida

- Achieved success working with clients from various industries including, but not limited to, Sales, Customer Service, Health Care, Engineering, Executive/Government, and General Labor roles- Executed direct recruiting and sourcing activities for positions by creating sourcing strategies through a broad variety of effective channels including, but not limited to, direct recruiting, employee referrals, job boards, social media, and ATS- Delivered high quality candidates by prescreening… Show more - Achieved success working with clients from various industries including, but not limited to, Sales, Customer Service, Health Care, Engineering, Executive/Government, and General Labor roles- Executed direct recruiting and sourcing activities for positions by creating sourcing strategies through a broad variety of effective channels including, but not limited to, direct recruiting, employee referrals, job boards, social media, and ATS- Delivered high quality candidates by prescreening through phone interviews, face-to-face meetings, technical testing, and reference checking- Exceeded recruiting and activity metrics set daily by ranking number one in the company Show less

Orlando, Florida

- Secured and managed successfully over $20,000 on a daily basis- Supervised over a 20-team staff as a Relief Coordinator, ensuring proper training at all positions, optimizing operations efficiency within the stores, and creating a magical experience for all guests- Awarded with 32 award certificates for delivering and exceeding guest expectations

Parc Soleil By Hilton Grand Vacations

- Maintained and managed successfully a yearly budget of over $150,000- Directed a seven-person team in over seven different activity programs on a daily basis- Developed and enforced policies, new activity programs, and daily work schedules- Improved employee morale by developing an incentive program to motivate team members

Orlando, Florida

- Rooms Coordinator - Coordinated and communicated Inventory Management with the daily operations team - Directly advised Front Office, Engineer, and Housekeeping Managers - Facilitated the Front Office Training program, Reunion 90 Program, and trainer round table meeting for recruitment practices- Ensured team members were scheduled and completed necessary training on Hilton University/Learning Management System and tracked all course participation- Amended and… Show more - Rooms Coordinator - Coordinated and communicated Inventory Management with the daily operations team - Directly advised Front Office, Engineer, and Housekeeping Managers - Facilitated the Front Office Training program, Reunion 90 Program, and trainer round table meeting for recruitment practices- Ensured team members were scheduled and completed necessary training on Hilton University/Learning Management System and tracked all course participation- Amended and implemented the Front Office Training Program to further the training and development of the team, which helped increase retention and employee growth- Director of the Front Office Safety Committee - Developed a Safety Incentive Program to help motivate the Front Office team to stay safe and compliant with OSHA, which led to zero work related accidents- Awarded the “Artist” Employee of the Month award for August 2013 Show less

Kent, Ohio

- Directed and delegated daily responsibilities to seven person staff- Maintained and managed operation of 153,000 square foot recreation facility- Supervised all medical and non-medical emergencies

Master Of Arts (M.A.), Human Resources Development

Bachelor, Managerial Marketing