Phillip Dequeant Email & Phone Number

Baton Rouge Metropolitan Area

Baton Rouge, Louisiana, United States

Manager of 3 employees, responsible for keeping the department on budget, scheduling, and adjustment of sales routes.Coordinated the install of equipment nationwide, nationwide repairs and equipment pickups. I was tasked with designing,and implementing new sales techniques to meet sales goals. Created new digital dashboard for the Direct ShipDepartment that would give weekly updates to upper management on the success of the department. I worked interdepartmentallywith all other departments in the organization to achieve the best customer service. Analyzed customeraccounting records for credits, debits, and refunds. Created workflow to troubleshoot customer complaints and equipmentproblems via the phone to resolve the issue. I worked closely with the IT Department in the creation and implementationof a new Cisco phone system with customer queueing and intelligent customer messaging. I was also responsiblefor maintaining route performance and goals in the absence of normal Route Sales Rep. I have worked onseveral Special projects during that time, including the transition to Verst/3pl, the implementation and testing and implementationof Knack C4C CRM, and the transition and refining of the distributor workflows. I was responsible forlearning the new systems, working with development and the sales reps to make better program interfaces, writingprocedural manuals and training reps, testing the project, and assisting with Go-Live work-throughs. I have worked onrefining distributor workflows, introducing new product lines, and helping with new product integrations. I have developeda work flow for new digital leads, taking the lead through the planning, implementation, and closing cycle. Toachieve this, I learned the leads system, and worked on refining the workflow to better suit the sales reps and decreasethe amount of time that a lead would sit idle.

Baton Rouge, Louisiana Area

In charge of day to day tasks that happen on theadvocate.com for advertising. Research and development of new technology, vendors and online business ventures. Manage several people and help coordinate the digital sales process. Quality control of all digital ad campaigns and user experience on the site.

Baton Rouge, Louisiana

Responsible for day to day online/mobile advertising functions, including ad uploads, scheduling, creation, development, and execution of client campaigns.

Baton Rouge, Louisiana, United States