Phillip Doughty Email & Phone Number

Los Gatos, California, Us

Responsible for Customer Relationship Management of 40+ Enterprise accounts and $5+ million in recurring revenue. Accountable for increasing platform adoption, usage, customer engagement, customer satisfaction, innovation, customer retention, & overall customer experience for each organization by managing teams of designers, researchers, and product managers and teaching/ coaching them on using the platform as well as best practices.Responsible for conducting monthly (or bi-weekly) cadence meetings with each client, using analytical skills to inform my understanding of their priorities and use cases, developing actionable success plans, providing world-class customer support, and then delivering measurable business results both for my clients and UserTesting.Top performing CSM for multiple quarters throughout 2022 & 2023. Asked to be part of annual Company Kickoffs to present on my achievements.Independently created my own assessments using the tool to create new ways to engage with my clients, understand their priorities, challenges, KPIs and educational opportunities. Synthesized these assessments into client-facing and internal use Partnership Success Plans that produced marked improvements in my clients.Asked to be part of several cross-functional special project teams outside of my role because of my achievements such as Figma Figjam integrations, UX Design Programs, and Solutions Consulting.Attended various conferences or client-site workshops on behalf of UserTesting. Mentored new hire CSMs and was an ambassador for general new hires company-wide.Volunteer CSM helping to develop UserTesting OneWorld program that onboarded non-profit clients onto the platform.

Blue Ash, Ohio, Us

Responsible for prospecting new business and negotiating rates for over-the-road transportation of goods across the US and Canada.Built a book of business from zero clients to over 50 bringing in $7000 - $10,000/wk in revenue.

Roseland, New Jersey, Us

Responsible for acquisition of new business and achievement of monthly revenue targets in the Greater Atlanta Region. Met with C-level executives & HR Leaders to discuss their strategic priorities and associated challenges as it relates to Human Capital Management. Using a consultative sales approach and a mixture of Challenger & Sense Maker training, I am able to help clients through the buying journey.ADP is one of the largest providers in business processing and cloud based solutions - including payroll, talent management, human resource management, benefits administration, and time and attendance.

Stamford, Ct, Us

Building strategic partnerships with CIOs and other IT Executives in the Illinois and DC areas for Gartner's mid market channel. Work with clients to help them leverage technology in their efforts to contribute to overall organizational goals. + Rookie of the Year - 1st half 2016 + Record for highest June close of $243k + Leadership development program/Ambassador

Buford, Ga, Us

Responsible for managing all B2B sales aspects of 20+ Account Managers that included training, residual education, prospecting & sales process, key performance indicators, action plans, benchmark metrics, coaching, and sales development. + Increased monthly revenue of sales team from $750k to $1.5 million.+ Increased headcount of sales team from 12 to 25 account managers.+ Developed account management plans, sales effectiveness strategies and campaigns.+ Involved in the strategic planning for sales revenue targets and priorities.+ Conducted trade shows across the country to network and acquire new business and vendor partnerships+ On-site visits to clients and prospective customers across the country and Puerto Rico.+ Developed and executed sales training and development strategy, materials, and data collection.Global Electronic Services is an industrial automation repair facility headquartered in Buford, GA. It services thousands of manufacturers from small business to large, international enterprises by offering cost-effective repair and refurbishment services on large industrial equipment that can significantly reduce their operational costs.

Buford, Ga, Us

As an Account Manager I was tasked with prospecting new clients for industrial electronic repair services while simultaneously managing over 600 recurring accounts. By understanding my clients specific challenges and providing vital knowledge of repair and refurbishment services I was able to help them reduce their operational costs.+ built book of business from $0 to over $100,000 in monthly recurring revenue within 8 months.+ consistent top performer.+ developed distributor partner strategies that were deployed to the sales team.+ developed, created and executed a full training program for new hires as well as residual training for veteran reps. + mentored new agents + performed client-facing visits and tours

Athens, Ga, Us

Prospected potential large enterprise level businesses and discussed future IT department planning initiatives on behalf of Hewlett Packard. Responsible for providing vital knowledge of current IT hardware and lifecycle management. Developing qualified sales leads.

Mahwah, New Jersey, Us

Responsible for initial and ongoing training for a team of more than 30 employees. Provide skills necessary to close sales in an in-bound call center, scripted-response customer service, and to meet and exceed weekly sales goals.