•Prepare and review financial reports for multi-state real estate properties.•Train accounting and operations department for accounting practices and procedures.•On-board new real estate properties and ownership groups.•Worked on troubleshooting bank reconciliations and discrepancies on financial reports.•Manage a team of multiple accountants to achieve department goals such as; o 100% financial deadline timeliness o Coaching and improving accountants’ knowledge and skills to apply to daily work life. o Strengthening relationship between operations and accounting departments.•Continue to develop and implement new practices and tools to improve efficiency and scalability for the account department.

Lead team of property accountants to ensure client timelines are met and accurate financials are produced. Act as a liaison between clients and accountants. Review all financials for accuracy and coach team for further development.

Train all new property accountants, both new hires and internally promoted.• Trained 50+ new accountants. Both new hire and internally promoted, across multiple corporate offices throughout the United States.• Created and continually updates New Accountant Training course and Financial Services Best Practices as part of the Training Committee.

Work on special projects and assist Accounting Manager in review financials.• Created templates and workbooks to streamline accounting activities for clients with large portfolios across multiple accountants and accounting managers.• Awarded “Greystar Impact Award” in 2019 & 2017 and “Outstanding Citizen” Award in 2018.

Compile and analyze financial information in preparation for entry into various financial statements and accounting reports. Make appropriate journal entries for recording in the general ledger. Review budget, revenue, expense, payroll entries, invoices and other documents. Research and resolve discrepancies as necessary.

Coached and developed team to execute outstanding product quality and exceptional customer service. Built sales and control costs during each shift. • Developed and implemented best practices to strengthen “backline” (catering/delivery/pick-ups) sales. Increased backline sales 30% period average.• Implemented training and development for all leadership transitions. Promoted 6 employees.

Oversaw daily operations of 4 full-service food trucks across the Los Angeles and Orange County markets. Built sales and brand awareness in new markets and locations. Designed best practices and daily operating procedures for newly created food truck division of company, including both full-service and catering even service.• Developed relationships with business partners to expand catering event business. Catering had exceeded 65% of sales at my time of departure.

• Developed better practices to maximize sales opportunities and controllable contribution, thereby increasing store sales by 9% yoy 2011 through, but not limited to, re-merchandising, suggestive selling, and coaching. Increased “At Home” coffee sales by 11% yoy 2011.• Hired and trained new employees and led further development of current employees, including two new store managers and two team members for internal promotion.

• Demonstrated and maintined Five-Star service standards.• Hired and trained new employees and further developed current employees, including re-training book store managers and cross-training employees on new café recipes and procedures.• Demonstrated excellent communicative skills through managerial duties such as coaching and follow up with team members, and providing guidance and corrective actions as needed.• Created weekly schedules to meet labor percentage goals.

• Upheld exceptional customer service standards.• Set, communicated, and achieved store and company goals with regular follow-up.• Complied with state and city health code regulations.• Created weekly schedules to meet labor percentage goals.