Phillip Gamboa Email & Phone Number

Fort Worth, Texas, United States

Served as the liaison for Reemployment Service and Eligibility Assessment (RESEA) and any new programs of grantsProvided training the new Workforce Case Management Tracking System and VOS Greeter.Served as the point of contact for TWC referrals and complaintsAttended community events / meeting and provided presentations on Workforce services to community partnersServed as the back-up to Customer Service Representatives and manage elevated calls from call centerAssisted in the coordination and implementation of policy, procedures, regulations, and issuances, as issued by federal, state, and local regulationsMaintained current knowledge of program policy and procedure and eligibility requirementsAssisted with providing technical assistance, training, and guidance to Workforce system staff to promote quality and accurate services to customers, as well as successful implementation of policy and program standardsIdentified trends or problems and recommended appropriate changes in the Workforce system's programs service deliveryAttended and served as a consultant for corrective action meeting and program service improvement activitiesAssisted in monitoring case files for compliance, completeness, and accuracy of customer informationAssisted with the evaluation of performance, analyze data and made recommendations for improvementAssisted with implementing continuous quality improvement principlesMaintained current knowledge of Workforce development and one-stop Career Center system

Fort Worth, Texas, United States

Provided individualized customer service on a high-standard professional levelMaintained comprehensive, up-to-date knowledge of available servicesManaged front desk, greeting guest/employees, accepting all income mailManaged and recorded Board staff attendanceEnsured guest sign in and out and escorted them to staff offices if necessaryManaged large amounts of inbound calls in a timely mannerAnswered inbound calls and assisted customers who have inquiries or questionsIdentified customer's needs, clarified information, researched issues and provided correctinformation and/or alternativesResponded to customer inquiries and maintained customer accounts according to specificguidelines and proceduresMaintained consistently high standards of interviewing callers and documented informationobtained from callers while honoring confidentiality standards as required by organizational guidelinesCommunicated with the public in person, by telephone, by email or regular correspondence, by fax or over the internetEntered and updated customer data into state’s databasePrepared, interpreted and disseminated information concerning agency programs and proceduresInterpreted and explained rules, regulations, policies and proceduresAssisted in maintaining front desk, conference rooms, and lobby appearance

Hurst, Texas

Trained and presented changes in software and procedures to employment services teamLed a team that assisted with re-employment servicesSubject Matter Expert regarding Texas Workforce Commission Unemployment Insurance and WorkInTexas.com websiteCreated schedulesAssisted team with time sheet certificationsRan reports and distributed individual reports to team in Microsoft ExcelCoordinated with supervisor on events for the centerCompleted data entry from orientations into systemsMaintained records and paperwork on Workforce Service Orientation for Unemployment Insurance Recipients (RESEA)Collaborated with Customers Solutions Representatives under the direction of the Deputy Director to create new on-boarding information for new hiresWorked with Tarrant county team to complete Disaster Unemployment Assistant claims using State of Texas DUA Worker AppContacted unemployment claimants by telephone to provide General Triage of Texas Unemployment information as well as completed Backdate Certification Payments

Hurst, Tx

Assisted applicants in establishing WorkInTexas.com accountsProvided technical assistance in using the job matching system to obtain optimum resultsHelped customers who are in programs such as Temporary Assistance to Needy Families (TANF), Food Stamp Employment and Training (SNAP), Workforce Innovation and Opportunity Act (WIOA), Trade Adjustment Assistance (TAA), Unemployment Insurance and supportive services in Resource Room areaMatched applicants qualifications to requirements on employers job ordersContacted job seekers to verify satisfactory job matches and stimulate the use of the total services of the local centerPerformed resume critiques for Job SeekersFacilitator for Workforce Service Orientation for Unemployment Insurance Recipients (RESEA)Backup facilitator for Job Club Workshops for WorkInTexas.com / Social Media, Resumes / Job Applications and Interviewing / Business CorrespondenceBackup proctor for Career Cruising and TABE (Test of Adult Basic Education) TestingCompleted WIOA (Workforce Innovation and Opportunity Act) eligibility intakesAssisted in Tarrant County Job Fairs, Hiring Events and Career Connection Job FairInterpreted for Spanish speaking customers seeking services with Workforce SolutionsAnswered and routed calls when performing duties as Front Desk Representative

Dallas/Fort Worth Area

Payroll & Human Resources AssistantCreated employee accounts for time punches in Paychex Time and Labor systemReviewed and corrected punches in online ADP Time and Attendance system of 20employees, including Office Manager and PresidentVerified Paid Time Off hours and returned approved Paid Time Off requests from supervisorsActed as Human Resources Liaison between employees and Human ResourcesExplained company personnel policies, benefits and procedures to employeesProcessed paperwork for new employees, drug screening and background checksPurchasing and Inventory CoordinatorOrdered and checked in prosthetic / orthotic materials and devicesUpdated and verified inventory with OPIE softwareCorrected order discrepancies with Accounts Payable DepartmentFollowed up on product back-ordersRequested return authorizations of warranty failures and general returnsHandled and prepared all UPS shipping to vendors, manufacturers and patientsCommunicated to vendors and manufacturers for daily inventoryScheduled vendor and manufacturer demonstrations in officeCustomer Service RepresentativeGreeted patients, scan insurance cards and prescriptions Assisted and reviewed intake patient formsAnswered telephones and directed calls to appropriate staffFiled and retrieved patient chartsFollowed up on hospital amputee patients by telephone and schedule initial evaluation appointmentsInterpreted for Spanish speaking patients for in office and out of office doctor's appointmentsAccounts Payable AssistantSorted all incoming mail and process accordinglyOperated QuickBooks to record, store invoices and cut checks for paymentProcessed new vendors through corporate officeScanned and filed all incoming invoices to corporate officeReconciled credit card statementsDeposited patient check payments into company's bank accounts through check scanner

Dallas/Fort Worth Area

Receive payments from insurance companiesEnter payments into computer systemResubmit bills for unpaid services

Associate'S Degree, Computer And Information Sciences, General

Computer Information Systems

High School Diploma, General Studies