With the shift of Industry Solutions into the core Customer and Industry Workflows organization I have moved into the role of Outbound Product Management Director with a focus on our Technology Industry products. In this role I am the internal and customer-facing subject matter expert for my products. I am responsible for "enabling the enablers" - product marketing, product sales, solution consultants, training and certification - on our new products and features; and for defining pricing and packaging, providing best practice content, competitive analysis, and account support.

As part of the ServiceNow Vertical Solutions organization, was focused on transforming the Service Provider Industry using ServiceNow’s powerful digital workflow platform. In my Industry Solution Director role I provided leadership in preparing ServiceNow to best assist our Service Provider customers in their digital transformation journey.

Client Service Executive in a specialized team accountable for initiating, leading, and solutioning large Professional and Managed Services opportunities across a targeted set of strategic accounts. My responsibilities included overall services revenue growth; client acquisition, retention, and satisfaction; achieving margin targets; and continuous service improvement.

Following the introduction of new leadership and Services re-organization, I moved to a Capability Management role focused on business operations and large global program management for the Managed Workplace Services (MWS) organization. MWS scope includes Service Desk, End User device management, and Field Services.

With the combination of the Unisys End User and Cloud/Data Center portfolios into the Cloud and Infrastructure Services (CIS) organization, I was promoted to the CIS Solutions Director role. In this position I led the planning, investment, and development of CIS global offerings and capabilities across the Hybrid Cloud, Digital Workspace, Service Support, Field Services, and Consulting service lines. CIS services represented over 50% of Unisys revenue.In this role I also led the Global Services Automation Program that defined the Unisys Services automation strategy, evaluated and selected the related tool-sets, and managed the implementation program. Automation scope included schedule automation and route planning for Field Services personnel, Data Center event management automation, and the deployment of cognitive chat bot technology at the Service Desk.

As a Portfolio Manager I was accountable for the full product lifecycle of a focused group of offerings and capabilities from the vision through planning and design, development, delivery and sales readiness, and market launch.3/2014-07/2016: I managed the End User Solutions Portfolio including the Service Desk, Unified Endpoint Management, and virtual/hosted Workspace Services.11/2011-2/2014: Managed the Integrated Service Management portfolio, including Enterprise Systems Management, VantagePoint service aggregator, and ITSM as a Service/Edge.

Accountable for the lifecycle management of the Global Enterprise Services Management(GESM) portfolio of services including the Service Desk, Remote Management, Business Service Management, and Service Integration areas. Responsibilities include developing and managing a multi-year portfolio strategy and roadmap; analyzing target customers and associated competition; providing the data and support necessary to effectively and competitively position, price, and promote portfolio offerings; and defining, preparing, and managing the delivery of offering support information.

Lead the organization responsible for End User Computing new business in the Americas Region including the Service Desk, Desktop, Messaging, Mobility, and Cross Functional service areas.

Held multiple IT positions focused primarily on infrastructure planning and operations. The most recent positions held included accountability for Global Desktop Solutions, Enterprise Business Continuity Planning (BCP), Global Datacenters and Enterprise Storage.