Phillip Guld Email & Phone Number

Reading, Pa, Us

Reston, Va, Us

✔️ Provide comprehensive IT solutions for PR & Marketing companies earning $1m+, encompassing IT infrastructure management, Cloud architecture & management, and asset tracking and warehousing.✔️ Implement efficient zero-touch deployment strategies, ensuring employees can quickly and seamlessly start utilizing IT resources without delays.✔️Provided go-to insights on cloud architecture, readiness, systems migrations, and viability assessments, ensuring the optimal utilization of strict client budgets.✔️Boosted productivity and decreased costs after integrating efficiency standards and analyzing, all while offering specialized services encompassing system and network security management, audit facilitation, and business continuity efforts.

Worldwide, Oo

- Spearheading architectural and engineering efforts within the Agile Web Apps program for the IOLA project, aimed at modernizing IRS digital services.- Orchestrating project management activities to ensure timely delivery of new features and improvements, enhancing taxpayer experience.- Applying advanced technical skills in containerization and systems implementation to foster robust, scalable solutions.

Leesburg, Virginia, Us

✔️Earned commendations for playing a key role during the IRS Server migration contract, managing the modernization effort of outdated application systems and Windows Servers, ensuring efficient project management within a high-stress and fast-paced environment.✔️Designed and implemented best-in-class data systems for migration reporting, thriving as the Subject Matter Expert (SME) for any application or server. Produced a handbook to convey best practices, common issues, and lessons learned.✔️Provided essential input in managing Web & SQL servers, including offering detailed solutions on how to migrate and modernize systems in a large-scale organization. Improved overall system performance and reliability despite significant challenges.

✔️ Demonstrated exceptional technical skills while playing a crucial role in the IRS WINOS Migration effort. Provided expert IT modernization and migration consultation, executed efficient project management, and facilitated effective executive communication. Resulted in a highly productive implementation process, leading to improved efficiency and effectiveness for the project. ✔️Demonstrated superb technical skills and an outstanding work ethic to plan, design, and implement large-scale networked systems, including configurations, supporting/troubleshooting, and vendor coordination, ranking regularly at the top of all staff in the company. ✔️Conducted rigorous feasibility studies on strategic and tactical plans, oversaw the design of digital/analog networks, and assessed state-of-the-art network services/technology, earning a reputation as a thought leader with contemporary platforms.

Round Rock, Texas, Us

✔️ Demonstrated expertise in systems and application deployments and systems integrations. Providing high level technical analysis and consult on many large implementations. ✔️Coordinated with a diverse team for data science and aggregation, as well as Excel and Access data manipulation, report design, development, and management.✔️Outpaced goals for other major projects, including QA manager for the Toronto Dominion Bank packaging project, SCCM Engineer for the M&T Bank project, and the QA testing of software packages from the factory, receiving superior performance reviews annually.

Working with global clients with resolving any systems, software or hardware issues.

Valley Forge, Pa, Us

Providing 2nd and 3rd level support to several Vanguard buildings. Responsibilities include desktop system configuration and building, deployment, maintenance and service of over 5,000 workstations within the Malvern Campus.

Kennett Square, Pa, Us

Providing first and second level support to over 70,000 healthcare users.

Havertown, Pennsylvania, Us

Support specialist managing parts delivery, ordering, technical troubleshooting, triage, dispatch and process creation. I provide technical support calls to reduce truck rolls and unnecessary on-site support. Solving issues and other complications that are escalated from the dispatch and other administrative technicians.

✔️Resolved technical issues, conducted systems repair, handled network management, and remediated large volumes of tickets, maintaining top-tier service and support.✔️Reduced the computer intake and imaging process time by 80% after guiding a complete redesign. Fielded numerous tickets and overachieved on SLAs month-over-month.

Drexel Hill, Pa, Us

Provide remote and phone support primarily for email services such as Postini and Google Apps. Configuration of Exchange and associated permissions involving LDAP communications. Email header analysis for issues such as delays. Manual Simple Mail Tranfer Protocol understanding greatly increased the ability to gain a resolution.

Us

Began as a Technology Specialist and climbed the ranks to the Lead Firedog after four months. In this position the responsibilities included supervising 3 other technicians and provide escalated support for any issues. Final decisions on warranty damage versus accidental damage were left to my position. Further responsibilities were inventory control, shipping to the depot, invoice management, process development, customer issue resolution and responsibility for the entire conduct of the Firedog department.

Bachelor’S Degree, Network And System Administration/Administrator

Associate Of Arts, Information Technology/Programming