Phillip H. Email & Phone Number

Florida, United States

• Manage outbound communications to support customer and order needs, while providing exceptional customer service for inbound calls from customers, catering partners, and delivery drivers.
• Promote ezCater's culture, contributing to team cohesion and customer loyalty, identifying solutions for departmental improvement.
• Selected for the IVR Non-Urgent Pilot program, focused on finding optimal solutions to assist catering partners during peak call volumes.

United States

• Accomplished in delivering exceptional benefits assistance and maintaining a high customer satisfaction score of 98.9%, coupled with a typing speed of 60+ WPM.
• Proactively addresses customer inquiries, responds effectively to calls, resolves issues, and articulates comprehensive product and service information as an integral member of the distinguished High Touch and.

United States

• Compassionately provided at-home care for an ALS patient, coordinating medical needs, fostering independence, and maintaining a supportive living environment.
• Administered medications, facilitated activities, and ensured a clean, safe living space to enhance the patient's overall quality of life.

301 S. Orange Ave. Orlando, FL 32801

• Curated Bohemian experiences, increased revenue strategically, and established a top-tier guest program for enhanced satisfaction and loyalty.
• Championed the Top 50 Guests program, managing VIP arrangements, and orchestrated social media efforts, contributing to an enhanced online presence.

Orlando, Florida, United States

• Delivered customer service excellence in a fine dining bar setting, resulting in a 50% profit increase on peak days through effective table maximization.
• Implemented front-of-house training materials, demonstrated proficiency in OpenTable training, and achieved a permanent 45% expansion of patio seating through innovative floor layout strategies.