Phillip H. Email & Phone Number

Florida, United States

● Manage outbound communications to support customer and order needs, while providing exceptional customer service for inbound calls from customers, catering partners, and delivery drivers.● Promote ezCater's culture, contributing to team cohesion and customer loyalty, identifying solutions for departmental improvement.● Selected for the IVR Non-Urgent Pilot program, focused on finding optimal solutions to assist catering partners during peak call volumes.

United States

● Accomplished in delivering exceptional benefits assistance and maintaining a high customer satisfaction score of 98.9%, coupled with a typing speed of 60+ WPM.● Proactively addresses customer inquiries, responds effectively to calls, resolves issues, and articulates comprehensive product and service information as an integral member of the distinguished High Touch and Koordinator Teams.

United States

● Compassionately provided at-home care for an ALS patient, coordinating medical needs, fostering independence, and maintaining a supportive living environment.● Administered medications, facilitated activities, and ensured a clean, safe living space to enhance the patient's overall quality of life.

301 S. Orange Ave. Orlando, Fl 32801

● Curated Bohemian experiences, increased revenue strategically, and established a top-tier guest program for enhanced satisfaction and loyalty.● Championed the Top 50 Guests program, managing VIP arrangements, and orchestrated social media efforts, contributing to an enhanced online presence.

Orlando, Florida, United States

● Delivered customer service excellence in a fine dining bar setting, resulting in a 50% profit increase on peak days through effective table maximization.● Implemented front-of-house training materials, demonstrated proficiency in OpenTable training, and achieved a permanent 45% expansion of patio seating through innovative floor layout strategies.