At RAF Northolt I had the privilege of working in many different IT roles which have improved my knowledge. The roles have varied from helpdesk operator to Assistant LDCN Manager, Network Administrator to workshop technician. The roles have included,• 1st & 2nd Line Repair• General Network Faults and Admin(Patching, Tap Flushes)• Logging User Faults (Sunrise)• Install of Software(Office, Adobe, • Workstation Builds (2k, XP, Vista)• Server Builds (2k3)• Laptop Faults (Rebuilds, software, Xcyrptor)• Working within a TCP/IP network environment, including DHCP, DNS and Ethernet• In-depth knowledge of Microsoft Windows client operating systems and servers, 2000, XP Windows & Microsoft Office up to Office 2007.• Server and workstation patch rollouts(Security Updates etc)• Symantec, VERITAS Backup Exec• Escalating Incidents with third line and external sourcesResponsible for the reporting of building faults (building custodian) and Display Screen Equipment Health and Safety.