Phillip Collins Email & Phone Number

Daytona Beach, Fl, Us

Remote

Exa and Opal Software PACS/RIS · X-ray · DICOM · Picture Archiving and Communication System (PACS) · Healthcare · Customer Service · Healthcare Information Technology · Servers · Windows Server · Information Technology · Remote Desktop · Systems Analysis · Troubleshooting · Windows · HL7 · IT Operations · System Administration

Remote

Provide expertise as an internal escalation point for infrastructure and technology issues related to project implementation and go live.Provide application testing and verification of PACS implementation.Provide interface testing assistance.Create and review Department workflow development/documentationProvide Modality configuration and testingEngage with 3rd party vendors in troubleshooting application, interface, and interoperability issuesProvide consultations on workflow, system architecture, product implementation and deploymentProvide clinical application training for end-users

Remote

Provide support for the LifeImage product suite, including Cloud, LILA and LITE applications, in addition to managing system upgrade activities across the customer base for all new releases.Provide expertise as an internal escalation point for infrastructure and technology issues related to the application and cloud services environment.Collaborate with engineering to create product change requests as related to product suite,Environment challenges and customer requests.Regularly collaborate with Development to create software change requests and bug reporting as related to the product suite, system/environment challenges and client business needs.Performs preventative maintenance activities & remote software upgrades to ensure system stability for customers.Provide expertise as the internal escalation point for infrastructure and technology issues related to the application and Cloud services environment.Optimized overall server and application performance by completing system integrity checks, analyzing hardware and software components, adjusting systemic settings, initiating preventative maintenance and providing upgrade recommendations.Work with other engineers and developers to develop creative solutions for our customers, including product fixesResearch reported issues to find resolution through log analysis, problem replication, knowledge base searches, and peer collaborationLog and track issues within Sales Force solution including research, customer communication, and updates as the problems are being worked.Utilize Linux and Postgres to troubleshoot onsite customer servers.Resolve DICOM, HL7, PACS, DICOM Router related issues.

Daytona Beach, Florida, United States

Assessed complex problems, collected data, established facts, and documented detailed and accurate information about issues, troubleshooting steps and resolution.Actively managed customer expectations in relation to support work taking place and planned work.Log and Track issues within Sales Force solution including research, customer communication, and updates as the problems are being worked.Worked with other engineers and developers to develop creative solutions for our customers, including product fixes.Research reported issues to find resolution through log analysis, problem replication, knowledge base searches, and peer collaboration.Resolved highly technical issues by using knowledge and skills in the MergePACS software as well as third party components such as Microsoft Windows Server operating systems, SQL server, IIS, HL7 interfaces, and other DICOM compliant applications and tools.Engaged with 3rd party vendors in troubleshooting interface and interoperability issuesOptimized overall server and application performance by completing system integrity checks, analyzing hardware and software components, adjusting systemic settings, initiating preventative maintenance and providing upgrade recommendations.Provided consultations on workflow, system architecture, product implementation and deployment.Created display protocols and delivered clinical application training for end-users.Resolved DICOM, HL7, PACS, DICOM Router related issues.

Remote

Partnered in the development and implementation of technical processes for medical imaging data to conform to company data retention policies for the enterprise.Partnered in developing a remote reading workstation standards policy for the enterprise which established standardization and consistency throughout the organization.Partnered in developing and implementing a seamless failover procedure between two long term image data archives for the enterprise.One of two individuals responsible for the performance, maintenance, and upgrading of long term image data archive that archived over 400GB of medical imaging data daily.Provided remote technical support and assistance in development of technical solutions for medical imaging needs based on facility requirements and restrictions.Provided technical guidance for implementation and upgrade projects as needed including data migrations. Projects were complex and involved multiple applications and systems.Projects included upgrades and implementations for Nuance PS360, Philips ICVS, Merge Cardiology, Merge PACS, Merge Hemodynamics, and Merge EA VNA.

Self-directed role in the support and resolution of technical issues.Provided remote technical support for customers with application questions, operational issues, system problems, and configuration issues. Assessed complex problems, collected data, established facts, and documented detailed information about issues, troubleshooting steps and resolution into CRM.Focused in driving the resolution of issues through the appropriate channels and resources.Improved customer satisfaction and company profitability by responding quickly to technical issues, providing frequent and informed updates, and resolving issues in a timely manner.Provided direct input to continue building the internal and customer facing knowledgebases.Performed implementation services as needed. Implementation tasks included:Configuring new installs of Merge EA VNA, Merge Honeycomb Gateway, Merge IConnect Share.Integrations of Merge EA VNA with Merge Cardiology systems, integrations of Merge EA VNA with Merge PACS. Merge EA VNA with XML Dictation systems. Configurations of IPID domains and morphers. Involved with Data migrations through troubleshooting and resolving data conversion and ingestion issues.

Alabama

Provided both telephone and onsite support for hardware, software, and telecommunications to 7 branch offices and 18 Asphalt plants.Planned and implemented a refresh of all network printers and standalone copiers that improved unit availability and significantly decreased life cycle costs by streamlining units to 3 models provided by 2 vendors and outsourcing consumable supplies and maintenance to OEM vendors.Oversaw cell phone usage and initiated processes that lowered monthly cell phone costs from $21,000 per month to less then $16,00 per month.Provided level 2 support.Oversaw vendor relationships to ensure service requirements were met and coordinated service work from outside vendors.Purchased equipment and services as needed and in accordance with budgetary parameters.Oversaw Data security of organization.Coordinated and implemented a "Refresh" of all workstations (115 users) using a phased approach.Coordinated Headquarters relocation and assisted in the design of office and server room layouts.

General Studies

Cryptologic Technician, Cryptology

Training received in connection with my duties while in the United States Navy. Intermediate Signals Analysis Advanced Report Writing.