Phillip Masters Email & Phone Number

San Francisco Bay Area

San Francisco Bay Area

Lead onboarding and implementation of social chat commerce campaigns for diverse range of clients. This entails a thorough education across client functions due to ZEALS integration with customers paid social advertising and measurement practices. I enjoy introducing an unfamiliar marketing tool and helping clients understand the insights and advantages of our campaigns.Manage ongoing relationships with customers and guide translation of marketing objectives into upsell and cross sell of chatbot conversations and campaigns. I spend time understanding high level goals, and helping customers lend their brand voice to ZEALS Conversation Design team.Lead all product collaboration between US business team and Japan based product and engineering teams, translating business use cases into developed solutions and guiding the road mapping process as the US representative.Manage external partnerships with Meta, Dentsu, and Merkle

San Francisco Bay Area

Enabled customer experience transformation through audience centric solutionsDeveloped operating models and ways of working to support the implementation of CRM and MarTech solutions for enterprise customersEvaluated market and competitive landscapes for clients to drive new product launches, direct media spend, and guide organizational restructuringQuickly developed rapport with executive leadership by conducting over 100 discovery sessions with clients across technology, healthcare, finance, and social impact sectorsManipulated and analyzed large data sets to contextualize changes in Medicare enrollment and recommend strategic positioning within targeted markets

Greater Chicago Area

Drove organizational change using sector leading change management methodologies proven to increase adoption while collaborating with internal technical teams and client side C-Suite executives across healthcare and financial services industries.Analyzed client survey responses to co-author the Energy industry's Human Capital whitepaper. Employed Tableau for data visualization, conducted literature reviews, and contributed key data points.Lead internal inclusion-awareness workstreams for India and US based teams by conducting interviews, analyzing surveys, and validating findings with leadership.

Greater Chicago Area

Spark is a Career Exploration and Self-Discovery Program that gives middle school students opportunities to understand, experience and pursue what’s possible for their future. Managed operations and staff for the Chicago regional team and lead trainings and year-end event planning for over 800 students.Developed strategy and facilitated training to improve staff engagement in Salesforce to guide in-school interventions and data hygiene.Created, shared, and implemented recruitment guidance nationwide for the student facing program fellow role.

Chicago

Maintained relationships with four partner schools, administration, corporate partners, individual mentors, and students.Managed recruitment and interview pipeline and best practices for all Spark Fellows across 4 regions.

Chicago

Managed partnerships between Spark, three partner schools, and eleven corporate partners. Oversaw relationships built between over one hundred students and mentors.

Chicago

SAGA Innovations continues the work done by the University of Chicago Urban Education Institute's mission of delivering high dosage math tutoring to Chicago Public School students. As a Leadership Fellow, I continue my work with a reduced caseload of students and now support new tutors in finding success in their new roles.As a Recruitment Assistant I conduct phone interviews and send recommendations to recruitment managers, and facilitate on site –in person- interviews, and reach out to current college seniors about interest in SAGA

Chicago

Match Corps and the University of Chicago work in 12 of the lowest performing high schools in Chicago as part of a gold-standard two-year study run by the University of Chicago. This groundbreaking 2x2 study partnered with the research-based program, Becoming a Man (B.A.M.), looks to investigate the effect of a full-time tutoring model on reducing violent behavior and improving the academic performance of boys in high school.• Tutored 12 young men in graded small group Math tutorials over seven class periods during the school day.• Guaranteed the academic success of these students by focusing intently on individualizing creative math curriculum and instruction that aligned with individual class.• Built personal and meaningful relationships with students and parents through weekly phone calls, check ins, and semester conferences.• Recruited, represented, and interviewed for Match Corps Chicago during their expansion of 200 prospective candidates through hosting various career fairs, expos, and educational speaking panels.

Washington D.C. Metro Area

Analyzed trends of the Annual Alumni survey of over 1,800 DC region alumni, and reported findings to the alumni leadership team through ownership of professional development eventsBecame proficient in Salesforce , and created several instructional PDFs to help alumni navigate TFA database