Phillip Johnson, Ii, Nha Email & Phone Number

Durham, North Carolina

Raleigh-Durham, North Carolina Area

• Provide leadership to a subset of core, high priority, and transformational site management initiatives.
• Deploy DMAIC concepts to ensure successful outcomes to priority initiatives.
• Build cross-functional relationships to strengthen departmental delivery model.
• Create, deploy and manage high level analytics within specific aspects of the core ClinOps business unit.

• Provided leadership and Clinical Operation’s oversight for over 750 (direct/indirect) employees within the US and Canada. Supported and drove organizational goals, objectives, principles, standards and performance.
• Implemented a CRA focused incentive plan that drove approximately 20% increase in productivity and increase in employee morale.
• Utilizing Lean Six Sigma concepts, evaluated processes to create efficiencies resulting in stronger site / client relationships and reduced annual labor cost by $4mm in North America.
• Developed monthly dashboards and scorecards resulting in quicker identification of trends which increased data reporting times by 75% to Executive management.
• Provided training and support for team of 23 Request for Proposal (RFP) Clinical Reviewers that prevented oversold Clinical budgets.
• Grew team of in-house monitors from 53 employees to 350 within 1 year while maintaining quality and exceeding client expectations.

Durham, NC

• Accountable for planning, implementing and managing trials, study timelines, trial metrics, vendor selection, and regulatory documentation. Developed professionals to foster growth of CRA teams (EU/NA) and Managers of.
• Successfully developed recruitment and retention strategies for CRAs and Managers resulting in a 20% reduction in turnovers, increased morale and creation of internal growth opportunities.
• Created a resourcing calculator to better predict needed resources for future awarded work.
• Designed and deployed an entry level CRA training program, including successfully hiring over 100 CRA Is with a 10M+ contribution to annual revenues.
• Analyzed and modified project specific Clinical budgets to ensure profitability during the RFP process.Manager Clinical Operations (2003 – 2005)Provided oversight to Clinical Research Associates that are directly.
• Developed creative approaches that contributed to the enhancement of employee morale (eg. Client presentation skills training, project-specific incentive plans, and resourcing calculators).

Mt. Arlington, NJ

Provided leadership to the Field Operations Department, developed systems and standard operating procedures, forecast monitoring activities and provided operational and strategic review of proposals, contracts, clinical budgets and timelines.Clinical Research Associate, Phase II, III and IV Trials

Durham, NC

Operational management of the SMO including project planning and management, new business development, site identification, assessment and selection, management of clinical research coordinators and budget/contract negotiations.Clinical Research Associate, Phase II, III and IV Trials

Westerville, OH

• Direct P&L accountability and operational oversight of facility operations for up to 120 associates, annual revenues $5MM. Provided consultation to other nursing home administrators, served as facility spokesman during.
• Developed six [6] deficiency free surveys by state inspectors from Department of Human Health Services of NC.
• Turned around 3 SNFs quality and profitability issues to deficiency free and >500K margin within 12 months.
• Provided strategic direction and oversight which led to higher regulatory compliance, increased quality of life for residents, boost in staff morale and minimum of 15% in profitability. Successfully managed.