Phillip Keddie Email & Phone Number

San Antonio, TX, US

San Antonio, Texas

San Antonio, Texas

• Multitasked as project manager, business analyst, Scrum master and QA lead across multiple delivery teams for a revolutionary AWS-hosted health insurance industry tech platform
• Led requirements gathering, business & process analysis, client meetings, interdepartmental collaboration, UX / workflow design, data integrations, work breakdowns, story drafting, backlog grooming, sprint planning.
• Managed continuous iterative releases to support and continuously improve the company’s homegrown health benefits administration platform, client service processes and sales tools

Glendale, CA

• Acted as the senior member on the PMO team reporting to the VP, in charge of facilitating ongoing training and mentorship, assistance with enterprise-level portfolio management and road-mapping, and supporting the.
• Performed documentation and deconstruction of business and technical requirements into actionable phases; wrote theme, epic, and story and task breakdowns for iterative, sprint-based approach
• Maintained and prioritized development backlog in support of legal services products, CRM, workflow and order management systems enhancements in close collaboration with division managers, product owners, and internal.
• As project manager, Scrum master and business analyst, led oversight of site maintenance pipeline and managed offshore resources for ongoing improvements
• Led multiple streamlining/optimization projects for order-processing workflows, attorney network management, data validation systems, appointment scheduling systems
• Managed multiple cross-system and 3rd-party data integrations, including integrations between Salesforce and homegrown CRM systems

Glendale, CA

• Elevated the organization to a new level of standards for project planning and requirements documentation as the company’s first hired project manager
• Drove new initiatives and product improvements across all product groups including Business Formations, Intellectual Property, Estate Planning, and Attorney Services
• Spearheaded a broad spectrum of medium to large projects; gathered, analyzed, and documented business requirements from product, marketing, branding, legal, finance and executive divisions; translated requirements.
• Managed scope, mitigated risks, negotiated mid-stream changes and shifting priorities
• Managed all project-related communications across resources and stakeholders from inception through launch; facilitated executive visibility by configuring project dashboards in JIRA/Confluence and SharePoint
• Cultivated & maintained productive relationships with multiple outsourced service providers

Los Angeles, CA

• Managing ongoing product development / improvements for a suite of stock evaluation & research tools for active investors; documenting and communicating requirements and revisions; collaborating directly with.
• Served as both product and project manager, spearheading product design and 3rd-party vetting while managing scope, specifications, development & QA for the firm’s first proprietary stock market alerts service for.
• Drafted copy and light design work for online order processes, marketing materials & instruction manuals
• Worked with creative teams to deploy online, email and print marketing campaigns

Los Angeles, California

• Drafted UX design and tech specifications in support of various product lines (digital newspaper, stock research tools, investment seminars); worked closely with developers to monitor progress; QA and release management
• Managed Investors.com online ad space and coordinated with advertisers on monthly campaigns
• Participated in national series of investment seminars and workshops; conducted public presentations of investment methodologies and services to event attendees

Los Angeles, CA

• Applied extensive knowledge in investment methodologies, chart analysis and other techniques to educate IBD subscribers (phone & email) on how best to utilize the company's diverse suite of stock market research tools.
• Built a comprehensive library of standardized responses to complex inquiries; output was used daily by all eServices associates

Ba, Music (Film Scoring, Technology)

Activities and Societies: Magna Cum Laude

Engineering

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