Phillip Kirk Mba Acib Email & Phone Number

Led a team of 8 Area Directors and 70 client-facing Relationship Directors in the South East supporting 8,000 SMEs. £3bn of lending and £5.7bn of deposits.– Five successful years when the region consistently delivered 1st or 2nd quartile peer group performance across all P&L, sales, service & risk KPIs.– Delivered three transformation programmes resulting.

Led a team of 8 colleagues responsible for negotiating UK and offshore outsourcing contracts for up to 8,000 claim handlers and support staff at its peak and was responsible for ongoing contract performance oversight.– Successfully negotiated +4% day rate reductions each year with no deterioration in quality.– Engagement Lead with the UK’s Claims.

Led a team of 850 colleagues across 4 sites delivering a telephony and branch service supporting 1 million Business Banking clients <£1M turnover businesses) and charities. £1bn lending and £5bn deposits.– Successfully merged the Lloyds Bank and Bank of Scotland Business Banking operations. – Developed strategy, secured business case sign-off and delivered.

Led a team accountable for the Groups complaints performance and managed Executive Complaints.– Developed strategy and achieved group-wide stakeholder sign-off for stretching transformation programme that would meet new FSA regulatory complaint handling standards. Drove implementation.– Designed and implemented a new root cause analysis operating model.

Surrey & Sussex

Led a team of 8 Local Directors, 100 branches and 1,000 branch colleagues to deliver sales, service, cost, transformation, risk and people objectives.– Took over this historically under-performing region who were bottom out of a peer group of 18 regions in the UK and led them to consistently 1st quartile performance across all KPIs.– In 2008, the region.

Led a team of 15 branch managers and circa 150 colleagues in the Earl’s Court, Kensington and Richmond area to deliver stretching sales, service, cost, risk and people objectives.– After year 1, consistently delivered 1st quartile performance out of a peer group of 150 in the UK measured against a balanced scorecard.

Responsible for the development of the Retail Distribution Strategy, including the branch network, telephony, Internet and ATMs.– Preparation of twice-yearly Channel Strategy and Plan Board updates.– Led research and consultation project on the future role of the branch, including piloting possible options in and around Reading.– Responsible for the branch.

Cairo, Egypt

Part time secondment to the Bank's external consultancy team which was available to Lloyds Bank's Correspondent banks around the world. This engagement was for Banque MISR in Egypt and involved helping them on site in Cairo implement a Balanced Scorecard performance management system.

Executive Assistant to Group Board Director, Distribution, Retail BankingChange Programme Manager, Branch Simplification Programme, Retail BankingFace-to-face Management Trainer, Midlands & North, Group HRBranch Manager, Nottingham, Retail BankingSME Relationship Manager, Nottingham, Commercial Banking

Mba, Master In Business Administration

Associate (Acib)

Senior Executive Programme

4 week Senior Executive Programme

Executives Course

Lloyds Bank Executive Development Programme