Phillip Knight, Pmp Email & Phone Number

United States

Washington D.C. Metro Area

Successfully leads the cleaning and maintenance of 1,688,484-square-foot of building space and immediate surrounding groundsExecuted fast response time in delivering items to and from various regions of the facility. Expected to react promptly toorders and to work at recording requests in a timely and accurate fashion.Contractor’s secondary representative for the contractual, technical, and administrative performance of all servicesrequired under this contract.Secondary… Show more Successfully leads the cleaning and maintenance of 1,688,484-square-foot of building space and immediate surrounding groundsExecuted fast response time in delivering items to and from various regions of the facility. Expected to react promptly toorders and to work at recording requests in a timely and accurate fashion.Contractor’s secondary representative for the contractual, technical, and administrative performance of all servicesrequired under this contract.Secondary point through which communications, work assignments, and technical direction flow between the customer and the ContractorPlans, directs, and controls the overall management and operational functions specified within the contract.Ensures contract requirements are executed at a level equal to or higher than stated standards and shall strive for completecustomer satisfaction with all customers.Plans, directs, and controls the overall management and operational functions specified within the contract.Establishes and maintains effective customer and employee relationships with the goal of maintaining a mutuallybeneficial business relationship.Daily recording and reporting of work completed/incomplete, deficiencies and challenges.Provides the necessary level of contract management and oversight to achieve the quantitative and qualitativerequirements of this contract.Responsible for planning and scheduling work for daily, weekly and periodic tasks.Have working knowledge of budget analysis, labor distribution, field reports, and other pertinent recordsMonitors facility supply ordersEnsures proper use of supplies and equipment through the training and development of supervisors and associatesConducts building walk-through with supervisors daily and complete facility inspection reportsAdheres to company guidelines for discipline and termination proceduresEnsures that associates are adhering to company policies and proceduresInteracts with subcontractors and outside vendors Show less

Washington D.C. Metro Area

Successfully leads the cleaning and maintenance of 2.3 million square feet of building space and immediate surrounding groundsto include:o Improving the quality of managing all janitorial projects by implementing project management principles enhancing theorganization of schedules, budgets, risks, and deadlineso Meeting and communicating with client(s) regularly to ensure satisfaction, identify opportunities, and provide statusupdates on daily operations and projects.o… Show more Successfully leads the cleaning and maintenance of 2.3 million square feet of building space and immediate surrounding groundsto include:o Improving the quality of managing all janitorial projects by implementing project management principles enhancing theorganization of schedules, budgets, risks, and deadlineso Meeting and communicating with client(s) regularly to ensure satisfaction, identify opportunities, and provide statusupdates on daily operations and projects.o Assessing the department’s programmatic talent needs and implementing hiring, training/professional developmentstrategies, and organizational design appropriately; guiding and coaching direct reports and other team memberso Conducting routine inspections, reporting on deficiencies, delivering remedies to ensurequality and continuity of service. Show less

Washington D.C. Metro Area

• Oversee and coordinate seasonal environmental services project, such as:o Plan, direct and coordinate snow removal efforts for three federal government locations, including the Department of Defense Mark Center, the Library of Congress, and the Department of Homeland Security Headquarters at the new St. Elizabeth West Campus, within prescribed timeframes and budget parameters▪ Successful management resulted in revenue of $1.2 million favorable to budgeto Negotiate the purchase of… Show more • Oversee and coordinate seasonal environmental services project, such as:o Plan, direct and coordinate snow removal efforts for three federal government locations, including the Department of Defense Mark Center, the Library of Congress, and the Department of Homeland Security Headquarters at the new St. Elizabeth West Campus, within prescribed timeframes and budget parameters▪ Successful management resulted in revenue of $1.2 million favorable to budgeto Negotiate the purchase of operational equipment, such as vehicles and heavy machinery, as well as hazardous materials▪ Coordinate scheduled and emergency maintenance of operational equipment▪ Arrange safety training for staff utilizing hazardous materialso Monitor equipment and product inventory for efficiency and quality control• Facilitate daily environmental services and facilities management activities, including:o Supervise and schedule ongoing repair, maintenance, and installation efforts to ensure minimal disruption to building functions, including but not limited to:▪ Custodial and general maintenance▪ Groundskeeping▪ Plumbing▪ Paintingo Formulate and implement preventative facilities maintenance training programs for management and staff, in particular, multi-surface floor care (in accordance with ISSA Cleaning Industry Management Standards)• Manage human resources to foster teamwork, strong work ethic and high quality performance, including:o Lead staff of as many as sixty full-time and contractual employees, including individuals with mental and intellectual disabilitieso Oversee staff scheduling, payroll and work assignments to ensure appropriate shift coverage and adherence to budgeto Ensure safety of employees by training on, and monitoring proper use of, products and equipment in conformance with U.S. General Services Administration standards, as well as other applicable health and safety policies and procedures Show less

Onley, Maryland

Allocate work to associates within the department and inspect assignments to assure conformance standards of cleanliness, including the following:Assist supervisors of other departments in resolving housekeeping issues or concernsMake periodic reviews of existing schedules, processes, procedures, and make recommendations to ensure efficient and effective use of equipment and suppliesMaintain staff schedules by payroll period and coordinate appropriate coverage of work… Show more Allocate work to associates within the department and inspect assignments to assure conformance standards of cleanliness, including the following:Assist supervisors of other departments in resolving housekeeping issues or concernsMake periodic reviews of existing schedules, processes, procedures, and make recommendations to ensure efficient and effective use of equipment and suppliesMaintain staff schedules by payroll period and coordinate appropriate coverage of work areasEnsure availability of working equipment and suppliesRespond to patient and staff complaints to ensure satisfactionEffectively utilize resources within established budget and notify leader of anticipated variancesEnsure all assignments are completed in a professional and timely manner by carrying out the following:Inspect assigned work areas to ensure compliance with established proceduresMonitor and document findings per scheduled basisMaintain cleaning, project, and training records of Environmental Services associatesConduct routine inspections throughout the facility to ensure cleaning excellenceManage human resources to assure quality service and promote positive employee relations, including:Maintain effective and appropriate staffing by monitoring employee turnover, overtime, and absenteeismComplete performance evaluations for associates within established timeline throughout the MedStar performance management cycleCollaborate with human resources on the recruitment and selection of qualified candidates, in accordance with policies, guidelines, and applicable lawsDevelop performance goals with each associate to promote productivity, proficiency, and professional growth for all staffAssure delivery of quality service in accordance with the Joint Commission and other regulatory agency standardsParticipate in inter-departmental teams and committees and provide information/knowledge acquired to department members Show less

Silver Spring, Maryland

Reviewed new products and made suggestions to upper management to help with staff efficiencyImplemented weekly staff meetings to receive staff input of how to provide better customer serviceEstablished and annually reviewed standards and work procedures for all housekeeping staffPlanned work and staffing schedules and areas of work to ensure adequate services are renderedAssisted in the hiring process; interview, hiring and training of new associatesOriented, developed and… Show more Reviewed new products and made suggestions to upper management to help with staff efficiencyImplemented weekly staff meetings to receive staff input of how to provide better customer serviceEstablished and annually reviewed standards and work procedures for all housekeeping staffPlanned work and staffing schedules and areas of work to ensure adequate services are renderedAssisted in the hiring process; interview, hiring and training of new associatesOriented, developed and supervised all supervisory/housekeeping staffConducted regular inspections and provided recommendations to the facilityProvided monthly reporting of goals, accomplishments and future plans, including staff education and trainingCoordinated external services (i.e. Pest Control, Window Cleaning, Medical and Solid Waste, Document Destruction, and Recycling program) Show less