Phillip Lochbaum Email & Phone Number

Fresno, Ca, Us

Clovis, California, United States

Provide comprehensive technical support for hardware, software, and networkissues for Anlin’s clients across various locations.Perform on-site troubleshooting and diagnostics to resolve complex technicalproblems, ensuring minimal downtime for business operations and manufacturingproduction lines.Oversee and maintain the inventory of technical equipment, ensuring timelyordering and availability of essential resources.Deploy, configure, and manage desktop and laptop computers, mobile devices,networking equipment, and peripherals.Assist in the development and implementation of new IT training articles aimed atimproving client communication and creating more effective self-help technicalguides.Document thorough work notes for service calls, resolutions, and clientinteractions in the ServiceNow ticketing system.

Menlo Park, California, United States

Led a team of remote technical support professionals, providing guidance andsupport to ensure timely and effective issue resolution for SLAC’s internationalcommunity.Improved first-call resolution rate and contributed to a significant reduction inticket backlog, ensuring timely resolution of technical issues.Collaborated with cross-functional teams to identify and implement processimprovements, resulting in an increase in overall efficiency and customer trust.Conducted training sessions for new hires and ongoing training for existing teammembers to enhance technical skills and customer service strategies.Acting liaison between technical support and cyber security teams, facilitatingcommunication and ensuring the timely resolution of escalated issues.Recognized with multiple awards and employee recognition submissions foroutstanding customer service and technical expertise.

France

Assembled and configured multiple medical imaging systems while adhering to quality assurance standards and regulations in both the United States and Europe.Strategized with a team of Application Engineers to perform production planning for an international deployment schedule.Conducted duties as a copy editor for product marketing campaign to enter the US healthcare industry.Facilitated multiple internal projects ranging from improving hardware transportation to writing a new production manual for advanced medical imaging systems.

Palo Alto, Ca

LEAN Project Leader for multiple process improvement projects ranging from improving new hire training procedures to building a new online knowledge base platform for the office of Information Resources and Technology (IRT).Co-created the customer support strategy for IRT’s first Tech Bar on campus in the Lane Library.Produced new policies for note-taking strategies while also improving ticket queue management and escalation procedures for the Service Desk.Trusted with facilitating field support for software, hardware, and networking tickets for over 300 users at an off-site location with minimal supervision.Organized and hosted multiple IRT Technical Training sessions during the launch of Zoom at Stanford.

Palo Alto, Ca

Provided remote and on-site technical support to faculty and staff with Level 2 escalated support tickets.Worked closely with field support team and Service Desk Lead to develop technician toolkits to improve operations.

Seattle, Wa

Skilled with assisting clients with software and hardware issues, gaining alignment with troubleshooting solutions, and assuring the most efficient problem resolution.Communicated with local business professionals and established many instrumental business partnerships for the University Village Apple store in Seattle, Washington.

Seattle, Wa

Excellent listening skills to develop rapport with clients while working alongside multiple internaldepartments within AppleCare and third-party vendors.Effectively communicate with clients while utilizing a variety of technological platforms such as web chat, VOIP phone calling, and through screen-share applications to provide technical solutions.Adhere to Corporate Business Conduct and Enterprise-level Privacy policies while dealing with sensitive billing information for a growing client base.Professional level of competence while maintaining a drive for results and self-development.

Seattle, Wa

Certified to troubleshoot and repair Apple mobile devices while properly documenting repair case notes and demonstrating excellent customer service to remote clients.Capable to multitask between cases while researching support strategies for Apple mobile devices and applications.Certified to work remotely from coworkers and management to independently resolve complex issues for clients.

Fresno, Ca / Seattle, Wa

Certified Apple Mobile Device Technician with two years of experience performing One to Onepersonal training sessions and Genius Bar technical reservations.Client focus approach in providing a professional level of empathy and patience during every single interpersonal interaction.

Fresno, California

Responsible for community focused program development, station adherence to a complete array of Federal Communications Commission guidelines, and maintaining station’s music playlist logs for listeners.Performed performance evaluations, training, and travel expense forms for station employees and volunteers. Developed a creative and engaging work experience for all station staff members.Recorded community outreach Public Service Announcements and created long-lasting relationships with the United Way, Jazz Fresno, and many other local organizations in the central valley.Maintained website content, administered social media platforms, and worked closely with public relations departments from other local broadcast stations to host station concert events.

Bachelor Of Arts (B.A.), Mass Communication/Media Studies

Activities and Societies: CineCulture, Fresno State Focus Video Production.

Associate Of Arts (Aa), Information Technology

Activities and Societies: FCC Debate Team.