Head Of It Services And Support
Current
Jun 2023 - Present
AeroLeads people directory · profile
Phillip Conner Email & Phone Number
Head of IT Services and Support
at
TheKey
1 work email found
@capitalone.com
1 phone found area 804
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Who is Phillip Conner? Overview
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Quick answer
Phillip Conner is listed as Head of IT Services and Support at TheKey, based in Odessa, Florida, United States. AeroLeads shows a work email signal at capitalone.com, phone signal with area code 804, and a matched LinkedIn profile for Phillip Conner.
Phillip Conner previously worked as Technical Operations Manager II - Developer and Mobile Services, AWS Premium Support Engineering at Amazon Web Services (Aws) and Collaboration, Line of Business Engagement Manager| Messaging and Collaboration in PowerUp Tech at Capital One. Phillip Conner holds Bachelor Of Science - Bs, Business Information Systems from Virginia Commonwealth University.
Company email context
Email format at TheKey
This section adds company-level context without repeating Phillip Conner's masked contact details.
*@capitalone.com
68% confidence
AeroLeads found 1 current-domain work email signal for Phillip Conner. Compare company email patterns before reaching out.
Profile bio
About Phillip Conner
Builds and fosters effective teams to deliver exceptional results through coaching, mentoring and leading by example. Leverages leadership and technical skills to solve complex problems, clear roadblocks and design solutions that meet customer needs. Partners with senior leaders to influence technology strategy and drive enterprise implementation in a seasoned and well-managed manner.
Listed skills include Testing, Troubleshooting, Management, Agile Methodologies, and 35 others.
Current workplace
Phillip Conner's current company
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10 roles
Phillip Conner work experience
A career timeline built from the work history available for this profile.
Technical Operations Manager Ii - Developer And Mobile Services, Aws Premium Support Engineering
Jun 2020 - Jun 2023
Collaboration, Line Of Business Engagement Manager| Messaging And Collaboration In Powerup Tech
- Engage with internal departments to shepherd the associate change curve for transitioning productivity usage from Microsoft to G-Suite applications.
- Facilitate experience labs and training sessions to demo applications and attributes.
- Partner with stakeholders, developers and senior leadership to scope, design, and deliver custom solutions to mitigate gaps between the software experiences in support of critical business processes.
Feb 2019 - Jun 2020
Manager, End User Experience
- Direct a large and diverse team of highly specialized agents who address technical issues for a user base of over 60,000 users. Implemented service target metrics for quality, speed, and efficiency; continuously.
- Perform quality assurance review of customer service instances and personally rectify customer satisfaction issues.
- Support identification and resolution of high-severity technical incidents by engaging external teams and communicating with senior leadership.
- Built new partnerships within the enterprise to identify common customer challenges and drive streamlined solutions, resulting in reduced call volume.
May 2017 - Jan 2019
Team Manager, Technical Support Services
- Directed a team of technical associates to deliver and support mission critical solutions, such as networking and server administration. Supported team members through timely, positive and constructive feedback..
- Developed the technology strategic roadmap to address current and future needs of the museum, recommended and influenced stakeholders to adopt prioritized courses of action, and implemented innovative technical.
- Implemented, supported and maintained critical interdependent business systems and infrastructure, including managing IT vendor relationships. Ensured a superior internal and external customer service experience..
May 2014 - May 2017
Team Manager, Information Systems Support
Virginia Bioinformatics Institute At Virginia Polytechnic Institute And State University
- Directed a team of technical support staff and third party IT vendor relationships for a user base of more than 400 users, including supervising the installation and management of anti-malware, encryption and backup.
- Designed, managed and implemented IT customer service metric thresholds which drove more consistent and standardized response, leading to a 50% reduction in response time.
- Created and implemented new IT policies that met the Institute’s needs and University’s guidelines and policies, including security protocols, data retention policies, grant requirements, encryption and cybersecurity.
Jan 2013 - Aug 2013
Team Lead, Is Operations And Support Services
- Managed two IS Operations teams accountable for information systems batch processing and data management as well as help desk support. Worked with team members to set KPIs, identify areas of improvement and improve.
- Designed and implemented IS policies for business processes, resulting in a 20% increase in efficiency of IS Operations. Led enterprise through successful HIPAA audit.
- Built the business case for and managed the conversion of manual batch processing software to automated batch processing software utilizing proprietary and third party software tools, including UC4. Analyzed automation.
Jan 2009 - Jan 2013
Intern, Qa And Linux Administration
Configured and maintained Linux based machines. Tested proprietary software.
Oct 2006 - Aug 2008
Assistant Manager
Chili’S Bar And Grill
Managed shifts with 35 employees, designed and implemented new training program, and led store openings within region.
Jan 2003 - Jan 2006
Corporal
Aircraft safety equipment mechanic. Nuclear, biological and chemical team lead. Led team for preparedness drills.
Jan 1996 - Jan 2002
3 education records
Phillip Conner education
Bachelor Of Science - Bs, Business Information Systems
Virginia Commonwealth University
Graduate Certificate In Cyber Security Management
University Of Virginia
Six Sigma Green Belt
Virginia Tech
FAQ
Frequently asked questions about Phillip Conner
Quick answers generated from the profile data available on this page.
What company does Phillip Conner work for?
Phillip Conner works for TheKey.
What is Phillip Conner's role at TheKey?
Phillip Conner is listed as Head of IT Services and Support at TheKey.
What is Phillip Conner's email address?
AeroLeads has found 1 work email signal at @capitalone.com for Phillip Conner at TheKey.
What is Phillip Conner's phone number?
AeroLeads has found 1 phone signal(s) with area code 804 for Phillip Conner at TheKey.
Where is Phillip Conner based?
Phillip Conner is based in Odessa, Florida, United States while working with TheKey.
What companies has Phillip Conner worked for?
Phillip Conner has worked for Thekey, Amazon Web Services (Aws), Capital One, Science Museum Of Virginia, and Virginia Bioinformatics Institute At Virginia Polytechnic Institute And State University.
How can I contact Phillip Conner?
You can use AeroLeads to view verified contact signals for Phillip Conner at TheKey, including work email, phone, and LinkedIn data when available.
What schools did Phillip Conner attend?
Phillip Conner holds Bachelor Of Science - Bs, Business Information Systems from Virginia Commonwealth University.
What skills is Phillip Conner known for?
Phillip Conner is listed with skills including Testing, Troubleshooting, Management, Agile Methodologies, Visio, Technical Support, Project Management, and Process Improvement.
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