Phillip Randall Email & Phone Number

Client Services Manager with 7+ years of experience enhancing client satisfaction, driving team performance, ensuring exceptional service delivery and exceeding quotas.+ Increased client satisfaction scores by 25% and improved Net Promoter Scores from 50 to 70 through strategic client engagement initiatives.+ Managed and developed a team of 10 client service representatives, achieving a 92% client retention rate, significantly above the industry average.+ Spearheaded the implementation of a new CRM system, reducing response times by 20% and achieving an average CSAT of 90%, exceeding company targets.+ Led the onboarding process for new clients, ensuring a 98% success rate and a seamless transition into the service ecosystem.+ Recognized with the 'Top Performer' award for four consecutive quarters for exceptional client service management and team leadership.+ Leveraged data-driven strategies to attract and retain high-value clients, contributing to a 15% growth in the client base.“Phillip's professionalism and expertise have been a tremendous asset to our team. His ability to anticipate our needs and provide timely solutions has made him an indispensable partner. Our relationship with him has been integral to our growth and achievements.” – [Kenny James, @Qylo]I am passionate about building strong client relationships and fostering a collaborative team environment that drives growth and success. If you're looking for a results-driven professional with a passion for excellence and a knack for turning challenges into opportunities, let’s connect! Feel free to email me at phillipmrandall@gmail.com.-----------------------------------------------------Key Skills Developed:Client Relationship ManagementTeam Leadership and DevelopmentStrategic Planning and ImplementationCRM Systems (Salesforce, HubSpot, Bullhorn, ZoomInfo)Data Analysis and ReportingProblem-Solving and Conflict ResolutionEffective Communication and Interpersonal Skills

Listed skills include Customer Experience, Sales Process, Sales Strategy, U.S. Health Insurance Portability And Accountability Act, and 27 others.