Phillip Thomas Email & Phone Number

Business Engagement, Business to Business & News and Advertising• Manage all services from the Technology division to these divisions, demonstrating excellence and meetings SLAs• Proactively manage all interventions, planning releases with the business for both products and services

Brooklyn, New York, Us

We provide innovative and tailored services to small businesses and buyers and engage investors, lenders, donors, and partners in various customized ways.

Winter Park, Florida, Us

• Brought in by key leadership to convert and manage end-to-end business transformation ideas into an executable plan. Year 1 budget: 5% of annual revenue. Currently on time and under budget. Aligned vision, regulations, and plan. Expected efficiency gains in Year 2: 35%.• As the trusted advisor, led the vendor & new technology strategy. Brought together cohesiveness despite diverse schools of thought. Resolved key conflicts in execution. Built the strategic technology investment governance framework to ensure alignment with compliance as an SEC-regulated company. • Managed end-to-end program management to bring together customers, colleagues, and key stakeholders, using an agile methodology, for product development to enable the company to achieve better market positioning.• Successfully managed multiple leadership styles, and directly managed a team of 18 people, across 4 US and international locations, ensuring buy-in into organizational vision, culture, and execution strategy.

London, Gb

• Managed $1BB service revenue for global Shared Services unit across the United States, UK, Europe, Middle East, Africa (EMEA), and Asia. Oversaw multiple service contracts with major airline and travel credit card partners, ensuring that Service Level Agreements were maintained, communications with partners managed, and no customers lost.• Architected digital transformation program, forecasting services demand and aligning delivery capacity for credit card business unit. Improved demand forecasting accuracy by 10+%.• Led and executed trainings and workshops to create a culture of inclusion within Barclays International • Developed and executed comprehensive customer experience modernization program, driving material improvement in customer engagement (20% increase in NPS scores), revenue per customer, and optimizing supporting cost base.• Led customer journey mapping identifying customer needs and opportunities for customer satisfaction and increased service levels by 10%, leading rollout and training for improved customer service.• Used human-centered design, developing digital portal where multiple service contracts with major airline and travel partners were managed that increased vendor synergies, process and system rationalization, and contract negotiations. Embedded Lean and Automation approach delivering over £20M in annual savings.• Introduced digital resource platform that delivered efficiencies and cost savings by reducing number of HR vendors from 20 to 6 and creating cost savings of 50%.• Managed global Operational Continuity and Control program, including negotiating and securing buy-in from multiple stakeholders, creating budget, technology architecture, and project management. Results led to cost reduction of 50% and availability of just-in-time reports.• Managed multiple areas of regulatory compliance and worked with key personnel to create and established organization- wide messaging and training.

New York, Ny, Us

Advise on Growth strategy and Business Development effortshttp://outernets.co/

Springfield, Pa, Us

• Built & executed business development strategy for Lychee, a digital health company serving the managed long-term care market. Enabled them to grow 50% and assisted in their sale to a publicly traded company• Strategized and executed the business development for Care Centra, a startup digital health company creating nudge-based health interventions for chronic diseases, for a new market with the potential of a 30% increase in revenue• Developed market development strategy for a new health investment fund. Established strategic model & go-to-market plan incorporating landscape, economic, and ecosystem changes, and led negotiations with clients. Identified 4 new investment opportunities and worked with legal and business team to craft term sheets.• Assisted a digital start-up, Outernets.ai, raise seed+ capital and sign contracts with 2 Fortune 500 companies. Increased revenues by 60%• Advised a digital platform, SmartFluence, raise a Series A investment round of $2 MM funding by working with founders to create the start-up pitch and negotiate term sheet• Helped pipeline software company sell itself to a PE group for a 5x multiple. • Managed due diligence for an Indian software company purchasing a US consulting company. This resulted in a savings of 25% over original acquisition price.

Mauston, Us

• Co-founder of NGO focused on bringing college programming into marginalized communities.• Established 20+ learning centers that has graduated over 1500 students.• Built curriculum and created strategic alliances with other colleges for students to continue education after graduation.• Established multiple majors including leadership, early childhood education, etc.• Founding board member of I-LEAD Charter School, the first charter school in Berks County, PA

Denovo Health, LLC. (www.denovonow.com). Denovonow is a healthcare technology company that improves patient outcomes and drives revenue for providers. • Developed and launched DenovoMD, a first of its kind, doctor-branded mobile app that integrates secure doctor-patient communication, condition management, and patient engagement. This led to increase patient engagement through doctor-patient communication by 70%• Established strategic model & go-to-market plan, led negotiations with clients and successfully completed sale of the company to an investor group

A not-for-profit organization that works towards empowering and enabling Indian-Americans to become catalysts for meaningful change, in India and the United States. IndUS Forum does this by creating awareness, interest, desire, opportunities, and action --through information, mobilization, and organizing.

New York, Ny, Us

Responsible for building and managing strategic relationships with clients and managing each account as a P/L unit. Led all contract negotiations, coordinated with counsel, and crafted language that preserved business interests while protecting the terms of the contract.• D• Grew a Managed Services Technology Provider company’s revenue to $500 million, managing all customer and channel relationships, ensuring that not a single contract SLA was missed. Managed all contract negotiations, managed customer expectations, resulting in multiple renewals• Responsible for building and managing strategic relationships with clients and managed key channel relationships. Led all contract negotiations, coordinated with counsel, and crafted language that preserved business interests while protecting the terms of the contract. • Reporting to CEO, built and executed business development strategy and sales forecasts. The was the first time this was done for this start-up• Built financial models to ensure profitability on a client-by-client basis. Involved working closely with CFO to incorporate the right assumptions and variables• Directly worked with CEO to create and execute successful channel partner strategy. This resulted in 3 global channel partners being signed and a 25% increase in revenues• Engaged with analysts and built presentations to create and propagate brand awareness. Specifically, 2 of the successful analysts' relationships lead to an increase of Request For Information/Request for Proposal invitations by 40%

St. Davids, Pa, Us

• Closed a multi-year, 7 figure contract with Portico (now McKesson)• Closed a multi-year contract, high 6-figure contract with American Health Tech

Master Of Business Administration - Mba, Business Administration And Management, General

High School Degree

Bachelors Degree, Accounting And Economics