Charged with scaling the success of the Enterprise Automation discipline and the Service Orchestration solutions aligned to the following concepts:Enterprise Automation Methodologies- Artificial Intelligence Operations (AIOps)- Development Operations (DevOps) - Full Stack Observability (FSO)Enterprise Service Management (ServiceNow)- IT Service Management - IT Operations Management- Hardware Asset Management- Software Asset ManagementRESPONSIBILITIESStrategy & Go to Market* Develop holistic value proposition and messaging for customers, prospects, and executive buyers* Work across Automation and Orchestration disciplines to create real-world examples and hands-on-labs that demonstrate the ‘better together’ story of ServiceNow and other products and services WWT offered * Present content to internal and external audiences, including sales kickoff, sales training, webinars, industry conferences, and analyst briefingsPre-Sales* Executive briefings and meetings to ensure thorough understand customer business requirements* Lead discovery workshops to determine customer challenges and align challenges to WWT services and solutions* Build effective working relationships across the whole of WWT ecosystem to include ServiceNow’s partner management and executive teams, ServiceNow Account Managers, WWT Solution Consulting, Professional Services, Marketing, and WWT Delivery Partners where WWT lacks delivery capability* Build and drive an effective Go-To-Market including understanding the competitive landscape, presence and distinct WWT differentiation in the market Management & Leadership* Recruit, coach, and mentor team members to drive excellence and trust with new and existing WWT accounts* Retain and grow existing customer base with regular non-sales customer engagement activities to deliver an excellent customer experiencePartner Management* Source, vet, and manage delivery partners

Responsible for building and growing an Automation and Orchestration Practice focused on demonstrating and delivering Enterprise Service Orchestration solutions that integrate the following concepts:* Enterprise Service Management (ServiceNow)* Cloud Management (vmware, CloudBolt, Morephus)* Infrastructure Automation (RedHat)* DevOps and Containers (RedHat, vmware)Build and lead a team of Practice Leads, Architects and Engineers focused on the execution of WWT customer-facing engagements for both pre-sales and delivery Assist WWT customers with ensuring optimal performance while looking for manual workflows that can be replaced with intelligent digital alternatives.

• Provided expert guidance in implementing best-practice standards like ITIL, ISO, and COBIT for sustained organizational success.• Consulted on configuring and aligning SaaS applications to business processes, leading to improved outcomes in Service Management.• Led the delivery of assessment, process design, and education services to drive cost-effective solutions for clients seeking service improvement.

● Develop relationships with community leaders and influencers to extended the reach and strength of the UpGuard community● Identify and exploit opportunities to bring content and perspective to senior executives in target markets● Develop content (podcasts, presentations, blog posts, etc.) that compels the community to convince their friends, family, and colleagues to ‘Use what I am using’● Deliver compelling presentations on solutions, trends data, and thought leadership topics● Facilitate proof of concepts that solve real problems leveraging UpGuard products and services● Attend and speak at meetups and conferences, serving as an evangelist, coach, cheerleader, and teammate to budding and veteran users● Help the community optimize practices, leveraging UpGuard’s portfolio● Champion users’ needs and provide feedback to product and engineering teams● Analyze use cases to determine the best ways to provide the most value to specific customer groups, including documentation, tutorials, and new features and capabilities.

RESPONSIBILITES● Develop an integrated support culture within and between Global Professional Services, Global Customer Care and internal Information Services divisions.● Create and evaluate a repeatable and reusable ITSM framework and management system based on proven best practises (ITIL, CoBit) and standards (ISO 9001, ISO 20000, and ISO 27001).● Design the standards, policies, processes and activities that guide and integrate organisational practices key to the delivery and support of ABB Enterprise Software customers.● Lead the development of service catalogues, service agreements and their supporting service levels, targets and measures. ● Manage a team of Service Management Analysts and ITSM tool specialists.● Ownership, administration and support of the centralised service management tool (Remedyforce) ● Assist with the administration and support of the Salesforce Platform.● Analyse trends, identify opportunities to innovate and provide service solutions to meet global business needs.● Produce and initiate management reporting, analysing trends and providing advice on outcomes.

RESPONSIBILITIES ● Oversee the development, implementation and evaluation of education and training activities for the Asia Pacific region. ● Work in partnership with the regional consulting VP’s and sales teams to ensure customers maximize the value of Ventyx products ● Develop and deliver custom training services and solutions to meet customer needs. ● Accountable for internal and external training development, delivery, management, and assessment across the entire landscape of Ventyx products. ● Develop, implement, deliver and evaluate cost effective opportunities to deliver incomeproducing training programs. ● Mentor and coach consultants and customers in industry recognized best practices to ensure Ventyx products can be implemented with minimal extensions or customizations

RESPONSIBILITIES ● Establish focus, resources, systems and processes on continuous improvement. ● Assess and define the quality standards and process needs for the ICT division. ● Develop and deliver process and quality initiatives to ensure business and IT alignment. ● Champion the operation, compliance to and continual improvement of ITIL-based processes, and the services delivered by ICT to the business.

RESPONSIBILITIES: ● Establish new ITSM capabilities to ensure IT Operations support organisational strategy. ● Re-engineer, improve and align existing IT processes to best practise standards. ● Consult and liaise with stakeholders to ensure continual improvement of ITSM capabilities. ● Develop, manage and deliver ITIL Certification training globally. ● Mature governance models to ensure compliance to international (ISO), Lloyds Banking Group, and local standards. ● Develop and improve tactical and operational control structures and frameworks. ● Provide coaching and mentoring support ● ITSM subject matter expert

RESPONSIBILITIES:● Manage end-to-end training business.● Establish web based training capabilities.● Grow and mature customer and colleague ITSM capabilities.● Engage with customers to develop and deliver customised competency training and learning solutions.● Pre-sales support; ITSM subject matter expert.

RESPONSIBILITIES:● Establish a business to deliver software competency and training solutions for the field service industry.● Customer and partner engagement.● Business development.● Training needs analysis, content development and delivery.

RESPONSIBILITIES:● Oversee global delivery and assessment of ITSM training solutions.● Deliver ITIL Manager, Intermediate and Foundation training.● Establish online educational presence through delivery of podcast and streaming video.● Facilitate train-the-trainer sessions for global channel partners.

RESPONSIBILITIES:● Software training delivery.● Mature classroom training capabilities.● Establish online training presence for post-sales support of clients.● Pre and post-sales support.● Facilitate business process analysis workshops.● Develop Train-the-trainer program.

Deliver desktop application training and assessment.