Technical and design SME for Prosegur's ATM and Cash Automation portfolio. Technical training for both helpdesk and field support Parts and logistics planningOperational responsibility for overall channel delvelopment and product integration.

Develop on-going product requirements Manage product release cyclesVendor management of 3rd party providersCash management and funding responsibility for Chubb's ATM networkReview revenue against plan Responsible for brand and customer marketing materialCustomer presentations Operational and revenue reportingConduct ATM training for state based sales teams P&L accountability for the overall channel Creation of future strategic direction Represent the company as a technical expert Responsibility for dual transaction redundancy and technology Responsible for On screen campaign creation Responsible for device certification, testing and compliance including legislative changes within the industryEnd to end ATM Channel responsibility

Managed a technical helpdesk (ATM) for Australia, New Zealand & Singapore (ANZ Aus & NZ, Cuscal, Suncorp, Chubb & DBS) Managed a 2nd technical helpdesk who provided support (router & server management) for a number of high profile customers within various sectors (NSW Police, Travelex, Diary Farmers) Developed & maintained customer relationships. Ensured service providers meet contractual obligations. Analyse support operations using Key Metric & account reviews. Responsible for vendor and contract management across all managed service customers. Developed and maintained DR / BCP document, testing and training. Managed applicable P&L to meet agreed plan & outlook. Supported BID management team. Provided Managed Services for Asia Pacific. Provided DR and support for regional teams. Managed 35 direct reports across 2 technical teams ATM Channel SME for APAC Attend customer meeting's & presentations across APAC. Performed quarterly performance reviews including performance management

• Preparation of Operating Reports• Conducting performance counselling & attending to disciplinary matters• Supervise day-to-day operation of:- Call Centre (10 staff)- ATM Service Crews (34 staff)- Field Service Technicians (5 staff)• Allocation of Branch resources• Generation of appropriate financial reports & KPI’s• Administration & Accounts keeping• Instillation & co-ordination of ATM’s for financial institutions• Project management control for financial institutions• Customer liaising• Conflict Resolution• Problem solving & negotiation • Customer service• Communications• OH&S co-ordination inc. Rehabilitation co-ordination• Staff rostering