Technical manager and CRM implementation manager for CHR and future projects. Providing technical leadership, development support and project management services to shape the technical infrastructure that CHR utilizes.

In my most recent role, I lead and supervise primary projects below budget and ahead of schedule by utilizing expertise in operational excellence, process improvement, and cost reduction. I ensure adherence to project timelines and security protocols by overseeing cloud solutions, supervising the development team, performing SCRUM management, maintaining security and project management tools, and collaborating with the team by conducting code reviews and providing coding assistance. Additionally, I deliver comprehensive support throughout the contract negotiation process, including reviewing contracts with the CEO, facilitating vendor meetings and onboarding, and managing relationships with new vendors and influencers. I provide technical insights and clarify questions about the company's technology stack by scheduling CEO-led meetings with VC operators. I also ensure proper updates for developers, contractors, and staff members by writing, reviewing, and auditing corporate policies and documents and working with HR software. I assist the CEO by directing daily tasks and scheduling meetings as necessary.• Executed a multi-cloud platform, implementing ClickUp for 30+ developers, optimizing 55% of IT operations, decreasing producing bugs by 60%, and boosting efficiency by 30%.• Deployed high-performance blockchain infrastructure and strengthened vendor relationships, decreasing processing time by 50% and increasing system efficiency by 40%.• Leveraged excellent negotiation skills and strategic partnerships to achieve over 35% cost savings.• Streamlined front/back-end systems for enhanced efficiency by leading a global team of 34+ developers.

I aligned technological resources with the company's requirements and regulatory standards for set goals. Moreover, I led the company's technological needs by making informed decisions and assisted in consumer-oriented IT project delivery with a customer-centric perspective.• Directed technical innovation, process realignment, and transformation, resulting in monthly cost savings of over $30K for a team of over 20 offshore and nearshore developers.• Attained a 50% increase in efficiency and saved up to 200hr on project planning by ClickUp to optimize IT team performance by leveraging Jira and Confluence to streamline workflows and SOP development.• Identified product requirements, achieving a 25% annual reduction in time to market per project.

- Facilitated the launch of 13+ startups within 3-6 months of operational milestones, under budget for 80% of clients.- Performed regulatory and compliance checks achieving 45% reduction in errors and saving 500 hours per client during onboarding.- Found success in improving outcomes for top-level clients with a 25% sales increase and over 70% reduction in management costs by implementing ClickUp.

In this role, I led and trained the project technical support pod team in utilizing new technologies and knowledge articles. I also cooperated with Transcom and Cloud10 to enhance documentation. I conducted trainer and team lead evaluations while collaborating with the QA team to review calls and provide training to technicians for handling and communication with customers. Furthermore, I managed advisor requests for time off, leave, and handled sick contractors as Team Lead in charge of teamwork with other team leads. I directed cross-functional team oversight, including contractor management, decision-making, and alliance with team leads.• Led large corporate clients' tech team operations and call center requirements, improving staff performance by 25%.• Accomplished a 32% quarterly increase in team efficiency and a 14% annual reduction in technical team absenteeism through training, weekly meetings, and call reviews with new team members.

I resolved software problems by identifying root causes and implementing effective technical remedies while guiding development teams and contributing to the success of projects. Moreover, I directed software engineers to enhance their skills and knowledge by offering advice, coaching, and training opportunities as a mentor.• Deployed internal ticketing system and integrated Infusionsoft with CRM and email, generating sales of over $40K in Q1 through effective Marketing Automation practices.• Managed 11 websites and services, including backend development and SaaS offerings.

In this role, I oversaw all aspects of the technical support department, streamlined team structure, optimized tech resources, and initiated new projects through association with senior management. Apart from everything mentioned above, I developed innovative software solutions and conducted comprehensive training for internal stakeholders and end-users by leveraging development skills and collaborating with partners to leverage the latest technologies.• Leveraged Xamarin and Objective-C while designing Dedicated Trader in C#, a web-based stock market platform, by delivering BetterTrades Mobile iOS app ahead of schedule and under budget with 42% cost savings.• Achieved multiple promotions working at BetterTrades from Technical Support Associate to Interim Director of Technical Support by demonstrating high performance.• Achieved objectives by communicating metrics to upper management, meeting goals, and providing appropriate training to technical staff on new technologies.

- Greater support efficiency by integrating knowledge base data into applications, reducing call rates by over 300 hours per month.- Decreased calling time by 15 minutes per tech by coaching Tier 1-3 technicians on improving technical abilities.

- Co-ordinated support for 300K+ students and contractors, providing expert network troubleshooting and software support.- Achieved 8-minute call times with 98% resolution rate and 95% customer satisfaction rates.

- Migrated 100+ computers to new HP systems for better system performance, and streamlined user experience.

- Upgraded 20,000+ Dell computer systems to Windows XP using Microsoft SMS for a large-scale enterprise client.- Upgraded 1,400+ multi-Server stores to Windows Server 2003 on Dell Power Edge Blade Servers for a seamless transition.

- Increased productivity by 65% and a reduction in staffing needs by 150+ monthly hours by creating scripts and documentation for store rollouts.

- Supervised long haul network communications in large environments, utilizing expertise in communication and computer systems control to ensure secure data transmission.- Managed efficient client support through triage, resolution, and documentation of end-user issues, utilizing MS Excel to manage documents and support request forms.- Demonstrated exceptional commitment and proficiency in communication and systems control, earning nomination for the Army Star Award for outstanding achievement and contribution to mission success.