Technical Success Services Manager
Current
Aug 2023 - Present
AeroLeads people directory · profile
David Phillips Email & Phone Number
Technical Success Services Manager at OpenText
at
OpenText
1 work email found
@three.ie
1 phone found area 744
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
Technical Success Services Manager at OpenText
Location
Waterford Metropolitan Area, Ireland, Ireland
Company size
Who is David Phillips? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
David Phillips is listed as Technical Success Services Manager at OpenText at OpenText, a company with 13352 employees, based in Waterford Metropolitan Area, Ireland, Ireland. AeroLeads shows a work email signal at three.ie, phone signal with area code 744, and a matched LinkedIn profile for David Phillips.
David Phillips previously worked as Technical Success Services Manager at Opentext and Cloud Support Manager at Opentext. David Phillips holds Ba (Hons) Business Studies, Marketing from Sheffield Hallam University.
Company email context
Email format at OpenText
This section adds company-level context without repeating David Phillips's masked contact details.
{first}.{last}@three.ie
86% confidence
AeroLeads found 1 current-domain work email signal for David Phillips. Compare company email patterns before reaching out.
Profile bio
About David Phillips
People orientated and collaborative Contact Centre Manager with a passion for service. A proven track record of achieving targets on-time and within budget. Experience of leading large multi-lingual teams and partnering with Vendors to consistently improve customer experience and optimise revenue. I never forget that any success I have is derived from the efforts and achievements of my team and a consultative and motivational approach to leadership has always ensured that my teams have consistently achieved goals.My passion for service ensures that I always look to identify ways in which the customer experience can be improved and using analysis and data to sell the benefits of change to Internal Stakeholders. This approach has led to successfully retaining at-risk business; driving significant additional revenue and customer retention and improving customer satisfaction scores.
Listed skills include Call Centers, Management, Customer Experience, Team Leadership, and 39 others.
Current workplace
David Phillips's current company
Company context helps verify the profile and gives searchers a useful next step.
Opentext
12 roles
David Phillips work experience
A career timeline built from the work history available for this profile.
Cloud Support Manager
Current- Leading 22 Support Engineers, responsible for the attainment of achievement of customer satisfaction and efficiency metrics for both Global 24/7 Support Team and EMEA Regional Support Team, using ITIL methodologies. - Recognised via VP Voyager Award for leading the successful launch of the 24/7 support team, leading to improved resolution times to.
Jun 2021 - Present
Group Operations Manager
- Responsible for the for Tier 3 Customer Support, leading 6 Team Managers, and 120 front line Team Members.- Feedback performance and improvement initiatives to Telus International and Client Senior Management- Awarded Above and Beyond reward for successfully leading turn around of Messaging team performance, driving both NPS and productivity improvements
May 2017 - Jun 2021
Retention Centre Partner Manager
- Full accountability for driving performance and business readiness through a partnership with Tech Mahindra (BPO) on and offshore teams and internal teams within Three to create a Retentions Centre of Excellence.- Ensure all customer retention and sales targets were achieved within budget
Feb 2015 - Mar 2017
Customer Service Manager
- Responsible for improving customer experience across in-house and outsourced teams- Introduced structured Customer Serice Program deploying Customer Satisfaction Metrics, Quality, Knowledge Base and Self Care Improvements- This led to retention of a key client, and considerable cost savings
Dec 2013 - Feb 2015
Operations Manager
- Insourced to client within the Services Sector to deliver practitioner-led Operational Support to a Department facing significant backlogs due to an unanticipated increase in volumes- Advised and led projects to reduce handling times by streamlining processes
Sep 2012 - Nov 2013
Contact Centre Manager, Customer Relations
- Led a group of 6 Team Managers to ensure that customers correspondence is responded to effectively and within SLA's, ensuring all KPI's were achieved.
Mar 2010 - Oct 2011
Contact Centre Manager, Outbound Collections
- Worked with Team Managers and the Collections workflow team and dialler managers to ensure that revenue and payment penetration rates are maximized through Outbound Dialler campaigns.
Sep 2008 - Aug 2010
Assistant Contact Centre Manager, Customer Service & Billing
Apr 2005 - Sep 2008
Team Manager, Customer Service & Billing
Nov 2004 - Apr 2005
Collections Team Manager
Ntl
Apr 2003 - Oct 2004
Team Leader - Customer Services
Jun 1996 - Mar 2003
Team & coworkers
Colleagues at OpenText
Other employees you can reach at opentext.com. View company contacts for 13352 employees →
CK
Cem Kamış
Colleague at OpentextTürkiye, Turkey
View →
MA
Mark Attard
Colleague at OpentextAuckland, Auckland, New Zealand, New Zealand
View →
VM
Vani Mathe
Colleague at OpentextTelangana, India, India
View →
LS
Lloyd Stoner
Colleague at OpentextChelmsford, England, United Kingdom, United Kingdom
View →
LL
Leah L.
Colleague at OpentextKitchener, Ontario, Canada, Canada
View →
SB
Steffen Bruns
Colleague at OpentextWeisenheim Am Sand, Rhineland-Palatinate, Germany, Germany
View →
SR
Suraj Rajput
Colleague at OpentextMumbai, Maharashtra, India, India
View →
ER
Edgar Rodriguez
Colleague at OpentextGreater Phoenix Area, United States, United States
View →
DK
Dwarakanadh Kavarthapu
Colleague at OpentextVijayawada East, Andhra Pradesh, India, India
View →
SG
Sivasubramanian Gomathinayagam
Colleague at OpentextBengaluru, Karnataka, India, India
View →
Cem Kamış
Colleague at OpentextTürkiye, Turkey
View →
MA
Mark Attard
Colleague at OpentextAuckland, Auckland, New Zealand, New Zealand
View →
VM
Vani Mathe
Colleague at OpentextTelangana, India, India
View →
LS
Lloyd Stoner
Colleague at OpentextChelmsford, England, United Kingdom, United Kingdom
View →
LL
Leah L.
Colleague at OpentextKitchener, Ontario, Canada, Canada
View →
SB
Steffen Bruns
Colleague at OpentextWeisenheim Am Sand, Rhineland-Palatinate, Germany, Germany
View →
SR
Suraj Rajput
Colleague at OpentextMumbai, Maharashtra, India, India
View →
ER
Edgar Rodriguez
Colleague at OpentextGreater Phoenix Area, United States, United States
View →
DK
Dwarakanadh Kavarthapu
Colleague at OpentextVijayawada East, Andhra Pradesh, India, India
View →
SG
Sivasubramanian Gomathinayagam
Colleague at OpentextBengaluru, Karnataka, India, India
View →
1 education record
David Phillips education
FAQ
Frequently asked questions about David Phillips
Quick answers generated from the profile data available on this page.
What company does David Phillips work for?
David Phillips works for OpenText.
What is David Phillips's role at OpenText?
David Phillips is listed as Technical Success Services Manager at OpenText at OpenText.
What is David Phillips's email address?
AeroLeads has found 1 work email signal at @three.ie for David Phillips at OpenText.
What is David Phillips's phone number?
AeroLeads has found 1 phone signal(s) with area code 744 for David Phillips at OpenText.
Where is David Phillips based?
David Phillips is based in Waterford Metropolitan Area, Ireland, Ireland while working with OpenText.
What companies has David Phillips worked for?
David Phillips has worked for Opentext, Telus International Ireland, Three Ireland, Cubic Telecom - The Smart Network, and Abtran.
Who are David Phillips's colleagues at OpenText?
David Phillips's colleagues at OpenText include Cem Kamış, Mark Attard, Vani Mathe, Lloyd Stoner, and Leah L..
How can I contact David Phillips?
You can use AeroLeads to view verified contact signals for David Phillips at OpenText, including work email, phone, and LinkedIn data when available.
What schools did David Phillips attend?
David Phillips holds Ba (Hons) Business Studies, Marketing from Sheffield Hallam University.
What skills is David Phillips known for?
David Phillips is listed with skills including Call Centers, Management, Customer Experience, Team Leadership, Team Management, Telecommunications, Contact Centers, and Customer Service.
Find 750M verified contacts
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trialPeople with similar names
Check these profiles if this is not the David Phillips you were looking for.
View similar profiles
