Phillips S. Johnson Email & Phone Number

Provide monitoring consulting and Business Activity Monitoring (BAM) Governance support that leverages Systar and myCTO monitoring tools. My primary role is leading the monitoring aspect of BAM which ensures minimal interruption to business processing through analyzing issues and providing efficient escalations for potential risk (e.g. Image Transaction Services, Digital Signature Platform, and Vault Services). Provides an end-to-end monitoring view into processes.Day today monitoring of 16 business dashboards via Systar/Business Bridge ensuring all image files meet the deadlines/thresholds set from end to end. Escalating to the customers in a timely manner when the thresholds are breached to eliminate customer impact.Manage and coordinate testing events for all BAM projects; create test plans and develop test scripts for User Acceptance Testing.Enables an enterprise to make better informed business decisions, quickly address problem areas, and re-position organizations to take full advantage of emerging opportunities by establishing escalations step to assist with resolution.Apply business concepts for augmentation of the key performance indicators being monitored by the Business Activity Monitoring applications; a catalyst for process performance management and analytics. Subject matter expert for the Business Bridge and Time-to-Value Applications. Conduct engagement activities that drive application & infrastructure monitoring value to all partnering line of businesses

Provide monitoring consulting and Business Activity Monitoring (BAM) Governance support that leverages Systar and MYCTO monitoring tools. My primary role is leading the monitoring aspect of BAM which ensures minimal interruption to business processing through analyzing issues and providing efficient escalations for potential risk (e.g. Image Transaction Services, Digital Signature Platform, and Vault Services). Provides an end-to-end monitoring view into processes. Day today monitoring of 16 business dashboards via Systar/Business Bridge ensuring all image files meet the deadlines/thresholds set from end to end. Escalating to the customers in a timely manner when the thresholds are breached to eliminate customer impact. Manage and coordinate testing events for all BAM projects; create test plans and develop test scripts for User Acceptance Testing. Enables an enterprise to make better informed business decisions, quickly address problem areas, and re-position organizations to take full advantage of emerging opportunities by establishing escalations step to assist with resolution. Apply business concepts for augmentation of the key performance indicators being monitored by the Business Activity Monitoring applications; a catalyst for process performance management and analytics. Subject matter expert for the Business Bridge and Time-to-Value Applications. Conduct engagement activities that drive application & infrastructure monitoring value to all partnering line of businesses.

Charlotte, North Carolina Area

Two Leads Operators / Five Departments. Manage second /third shift Sorter Operations.BancTec, and setup departments, insuring all internal/external deadlines (SLAS) are met daily. Train and develop Team Leaders and Team Captains. Create a trust-working, productive environment. Complete and present (PDPS) Performance reviews. Implement any new process ECP, Image Capture, Vector Sort. Weekly meetings with outside vendors IBM, BancTec. Monthly meetings with Internal Customer Account services, Statement Rendering, Returns Department, Stocking supplies, Invoice Remittance, Complete training hour, Lean Enterprise.

Manage second /third shift Sorter OperationsBancTec, and setup departments, insuring all internal/external deadlines (SLAS) are met daily Train and develop Team Leaders and Team Captains Create a trust-working, productive environment Complete and present (PDPS) Performance reviews Implement any new process ECP, Image Capture, Vector Sort Weekly meetings with outside vendors IBM, BancTec Monthly meetings with Internal Customer Account services, Statement Rendering, Returns Department, Stocking supplies, Invoice Remittance, Complete training hour, Lean Enterprise Phillips S, Johnson704-756-7788Phillipj129@gmail.com

Staffing to volume Meeting all production/Internal deadlines Scheduling end of month processes Reducing/Maintaining overtime Interviewing and hiring potential associates Improving productivity measuresOperation setupBancTecProof OperationsConducting/facilitating weekly team meetings and monthly Sorter Operations meeting.

Charlotte, North Carolina Area

Staffing to volume Meeting all production/Internal deadlines Scheduling end of month processes Reducing/Maintaining overtime Interviewing and hiring potential associates Improving productivity measuresOperation setupBancTecProof OperationsConducting/facilitating weekly team meetings and monthly Sorter Operations meeting.