Shelby Phillips Email & Phone Number

Portland, Oregon, United States

Assisting in ZooLights set-up on grounds, installing light displays, repairing light displays, setting up and tearing down meeting/event spaces, interacting with event clients, operating boom and scissor lifts

Portland, Oregon, United States

Directing guests throughout grounds, answering guest questions, giving informative announcements, following and enforcing COVID policies, communicating with staff to ensure safety, assisting and monitoring ticket scanning, facilitating positive guest experiences

Beaverton, Oregon, United States

Assisted in the planning and preparation for volunteer events, performed miscellaneous office and administrative tasks, answered emails, lead volunteers on various projects, wrote monthly newsletters, executed data entry, managing volunteers' accounts, using Volgistics, Smartsheets, Outlook, Mailchimp

Vancouver, Washington, United States

MOD, executed the night audit process, handled guest issues, assisted guest needs, oversaw productivity of guest service agents, trained guest service agents, OnQ, Kipsu

Vancouver, Washington, United States

Assisted guest needs, handled guest reservations and managing folios, answered phones and directed calls, concierge, OnQ, Kipsu

Portland, Oregon Metropolitan Area

Assisted guests at the desk, handled guest complaints, operated the H Market, enforced COVID policies, concierge, managed guest reservations through OPERA, Colleague Advantage, and Reserve

Portland, Oregon, United States

Supervised front desk team’s progress throughout each shift, trained new hires, handled guest complaints/concerns, concierge, delivered amenities, created reservations, OPERA, Canva, Kipsu, managed guest folios, operated the minibar, sales, enforced COVID policies, assisted other departments such as housekeeping with miscellaneous tasks

Portland, Oregon, United States

Pueblo, Colorado, United States

Customer service desk, cashier, courtesy clerk, GMHBC (stocking), enforced COVID policies

Portland, Oregon, United States

Sorted packages on Amtrak, arranged packages onto and off of pallets, unloaded and loaded trucks

Portland, Oregon Area

Cooked and assembled orders, ran fryer, cut and prepped produce and other food items, washed cookware, maintained a clean kitchen, followed health and food safety procedures

Pueblo, Colorado Area

Processed orders through a POS, prepared and served drinks, stocked, cleaned, and maintained work area

Fort Collins, Colorado, United States

Trained hourlies and supervised shifts, ensured HACCP regulations were being met, worked with a culturally diverse staff, facilitated and mediated relationships, prepped, cooked, served food items, dishwasher, barista, stocked product, set up and tore down work stations, led staff de-briefings, participated in monthly leadership meetings

Pueblo, Colorado Area

Operated a complex POS system, knowledgeable of store departments, products and different account types to assist customers with ease, equipped with theft and loss prevention skills

Fort Collins, Colorado Area

Ensured HACCP regulations were being met, worked with a culturally diverse staff, prepped, cooked, served food items, dishwasher, barista, stocked product, set up and tore down work stations

Fort Collins, Colorado, United States

Pueblo, Colorado Area

Took and fulfilled orders, maintained workstation inventory, cross-trained in different departments, assisted in training new employees

Bachelor Of Science (B.S.), Hospitality Management, Anthropology, Business

Activities and Societies: Hospitality Management Club I began my journey at CSU as an anthropology major. After a year of studying and.

Associate Of Arts (A.A.)

I attended PCC full-time under a dual-enrollment program during my senior year of high school.