Trusted advisor for the most complex Strategic Accounts (F-500 companies) across Retail, Finance, Travel, IT, and Wellness industries.- Owned $3M+ of ARR, exceeded both the gross retention goal of >90%, and the expansion goal for Q4 2022.- Implemented strategic upselling, resulting in a 10-20% growth in NRR, elevating it from 100% to 110-120% for all accounts.- Exceeded company NPS score average by 25+ points.- Managed end-to-end renewal process, prepared multiple options, collaborated with procurement, and engaged executive stakeholders, achieving a 100% renewal rate.- Consulted with Field Enablement Team on Gainsight rollout to establish best practices for the entire Customer Success Team.- Led cross-functional EBRs with senior stakeholders to highlight partnership value and identify new strategic priorities.

Responsible for Waggl’s largest book of business of most valuable accounts within GTM focusing on the Healthcare industry during a critical period of growth.- Managed $2.4M of ARR, achieving 83–92% gross retention and an NPS score of 85 as the customer base grew by 330%.- Cultivated strong relationships with C-level stakeholders of mission-critical accounts, ensuring healthy, sustained partnerships YoY.Cross-functional Initiatives- Led a revamp of the onboarding process that shortened time to value for customers by 50%.- Collaborated with the Product team to prioritize customer feedback, scope new features, and identify functionality gaps.- Built the first customer site to capture success stories for webinars, whitepapers, blog posts, and other marketing efforts.- Designed the first customer gifting program to surprise and delight customers at crucial milestones, reaching hundreds of key stakeholders for $20-$50 per gift (SMB and Enterprise).- Created the first customer newsletter to share product updates while building credibility and thought leadership.Special Initiatives- Co-founded Waggl’s Diversity, Equity, and Inclusion Committee and led the creation of its DEI goals for 2020-2021.- Founded and led the first Waggl Women’s Circle as a safe space for female-identifying professionals to connect, learn, and grow.

Responsible for developing global partnerships and initiatives across a wide range of business objectives in the Manufacturing, Retail, CPG, and Logistics industries.- Developed cross-functional partnerships to deliver best-in-class solutions for CX, digital marketing, mobility, and omnichannel commerce to F-500 companies.- Led integration efforts between Skava and Infosys sales teams and expanded the platform into 3+ new industries.- Designed engaging consumer experiences for enterprise clients by introducing a Design Thinking approach and UX playbook that contributed to industry sales of $100M+/yr.- Led internal marketing campaigns to increase awareness of critical initiatives, offerings, and sales collateral.

- Designed and tested new product concepts based on market analysis and primary research for the Post-it® brand, resulting in new product development for a high-end market- Executed competitive benchmark research for the Window Film Division, supporting growth strategies and further research efforts into 2014- Crafted marketing collateral to help educate a global sales force about a wide range of new industries, products, and applications made available after an acquisition

- Collaborated directly with head designer on the creation and evolution of 18 new women’s surf products- Developed a successful marketing strategy targeting “serious and sophisticated female surfers between 18 and 35”- Signed two professional athletes to endorse the brand and participate in product testing

- Increased sales by 20% YoY (as much as 25-75% in specific categories) by developing an original line of private-label goods from scratch and leading the effort from inception to completion- Managed 25+ vendor relationships, product design, production, modeling, financial projections, and 15+ employees- Optimized inventory management for specific merchandise

- Researched best practices in sustainability for over 60 businesses within and outside the casual dining industry- Worked with CEO of Pro-Natura Americas to compile a Situation Assessment on Sustainability outlining our clients future CSR direction and priorities. The Situation Assessment Report was presented to our clients Director of Corporate Facilities and Director of Brand Innovation.