Jane Phillips Email & Phone Number

Sydney, Nsw, Au

Sydney, Nsw, Au

Sydney, New South Wales, Au

Tourism Australia (TA) is Australia's National Tourism Organisation. As General Manager within the Commercial division, I am responsible for leading the global distribution and partnerships strategy aimed at delivering tourism industry goals. In this role, I:✔ work with the TA team to make Australia the most desirable and memorable destination on earth✔ develop TA’s global distribution strategy in collaboration with TA global regions and business units✔ develop strategic insights, which has included leading the 'Future of Distribution Insights Report' project in 2024✔ define and lead best practice and innovation with a diverse range of distribution partners and airlines, and oversee global partnerships✔ collaborate with teams to deliver TA’s ‘Come and Say G’Day’ campaign via partnership marketing✔ develop the global trade training strategy for the Aussie Specialist Program, and oversee the program✔ collaborate with teams to deliver a broad trade famils and events program, including the delivery of Australian Tourism Exchange, G’Day Australia and other TA and third-party events✔ deliver TA’s luxury distribution strategy and support the Signature Experiences Program✔ collaborate with TA international market teams in TA's 15 priority markets, and oversee emerging market activity✔ Collaborate with Australia's State and Territory Tourism Organisations on activity

Sydney, Nsw, Au

The Connective is Transforming Green Spaces into Rejuvenation Places. I am working with The Connective to build awareness for their market leading nature wellness trails and programs under the brand Nature Fix.Nature Fix offers a unique opportunity for organisations and individuals to unlock health benefits by installing a nature wellness zone, trail, drive or wellness experience. Installations can include an app with an immersive audio experience or can be customised.Science shows that connecting to nature can fix many of the health issues caused by modern lifestyles. Backed by research, the cost-effective programs give fast workplace and community access to mental health benefits.Trails have been launched across a number of hospitals, universities, parks and botanic gardens.Wellness zones and trails offer hotels, holiday parks, tourism experiences and hospitality venues an opportunity to include wellness as part of their guest experience. The Snowy Valleys Nature Wellness Drive has brought wellness and tourism together.The Connective are a professional team of urban planners, landscape architects, anthropologists, ecologists, First Nations custodians, community engagement and nature connection specialists who are committed to helping people access the health and wellbeing benefits of nature. Check Nature Fix out here: https://www.naturefix.life/

Melbourne, Victoria, Au

Kinetic encompasses a growing group of transit businesses across Australia and New Zealand - they were brought together through a range of acquisitions in 2019 and 2020. As General Manager for Kinetic in NSW, I was employed as a strategic senior leader. I quickly appreciated that a generalist, hands-on approach was required for the significant change management required to on-board Telfords Bus & Coach, following its acquisition by Kinetic during the upheaval of COVID-19. I also led a major project in launching Qantas' new ground transport service for Skybus. In this role, I:✔ was the local face of the organisation, engaging and collaborating with Head Office / Melbourne-based leaders across Finance, Legal, Product, Marketing, Operations, IT, Human Resources and Engineering✔ developed business strategy with local and Kinetic leaders✔ implemented NSW FY20 business re-build initiatives (addressing COVID-19 impacts)✔ provided vision, leadership and direction to all employees in accordance with the above✔ developed sales and marketing strategies and managed charter, school, corporate, rail and government accounts ✔ oversaw business development, tenders and product diversification✔ managed and launched Qantas for Skybus ground transport services in Sydney ✔ oversaw P&L and delivery of revenue, expenditure, profit and related reporting✔ oversaw scheduling, operations control and service delivery for 7-day operations✔ oversaw business performance and delivery against key performance indicators✔ managed significant HR responsibilities, including: performance management, industrial relations matters, large scale recruitment, group training and an EBA review✔ asset and fleet management including two depots, 80 buses and related supplies✔ initiated major depot renovations and future technology solutions✔ engaged regulatory authorities to meet all operational, regulatory, and legal requirements

London, Gb

Big Bus Tours is the world’s largest operator of open-top sightseeing tours. As the senior business leader overseeing Australia, I directed and controlled Sydney operations and supported Darwin. I re-set the local team’s strategic focus through future state planning in collaboration with local and global stakeholders. I was actively involved in all aspects of the organisation, including the significant change management required by COVID-19 which saw me, ultimately, responsible for future-proofing and standing down the business before I moved on. In this role, I:✔ ensured an efficient, safe and comfortable experience for clients and oversaw operational schedules and engineering / maintenance✔ was the local face of the organisation, engaging and collaborating with Head Office / London-based leaders across Finance, Legal, Product, Digital, Marketing, Distribution, Operations and Engineering✔ developed business strategies, roadmaps and financial forecasts with the local and international teams and monitored performance✔ oversaw P&L and delivery of revenue, expenditure and profit✔ provided vision, leadership and direction to employees, with a focus on developing culture✔ developed direct and indirect sales strategies in collaboration with tourism and other partners✔ diversified customer experience and products, including developing new touring and charter opportunities✔ supported digital transformation, including eCommerce solutions and a new ticketing system✔ implemented the FY19 / 20 COVID-19 stand-down and restricted re-start ✔ oversaw risk, governance, contracting and suppliers✔ developed new HR framework and managed workplace and industrial relations - including the dissolution of a legacy EBA✔ managed assets, including a Depot, retail outlets, bus fleet and related supplies✔ engaged regulatory authorities to meet operational, regulatory and legal requirements✔ supported Big Bus Darwin with financial, sales, marketing and administrative support

South Brisbane, Queensland, Au

I worked with Virgin Australia’s divisions leading Brand, Marketing, Digital, Customer & Public Affairs. In this role, I collaborated both with division leaders and with the wider VA Group in order to deliver profitability, customer experience, brand, and digital performance. Operating as a key senior leader, my responsibilities included the planning, development and execution of the operating rhythm, strategy and roadmap. In addition, I oversaw budgets, governance, risk and media sales & buying. In this role, I:✔ developed business strategies and roadmaps for initiatives, including preparing presentations✔ supported and facilitated division restructures and championed change during a period of transformation✔ worked collaboratively on marketing and media strategy, driving results through analysis of metrics✔ oversaw an expenditure budget of > $100m and the delivery of ROI and forecasting✔ oversaw governance across >70 division suppliers, including media, digital and creative agencies, sponsorships (AFL, Supercars), public relations, customer insights, tourism bodies, etc✔ led major media Request for Proposals (RFPs) which involved writing the RFP briefs and leading both processes and take-overs from incumbents✔ oversaw media sales business “Adspace" and the team focused on sales through internal and external distribution markets✔ worked across the VA Group influencing executives within Revenue Management, Finance, Procurement, Customer Experience, Product, Sales, Guest Contact Centre, Alliances and Velocity Frequent Flyer✔ supported growth and change initiatives for Guest Contact Centres✔ instigated project governance and coordinated several cross-division initiatives, for example the expansion of international routes and Wi-Fi✔ supported digital transformation by applying my experience in digital technology and eCommerce✔ collaborated with the People division to instil a culture of collaboration and championed people engagement

The Rocks, Nsw, Au

As CCO I developed new business strategy, and managed business operations and commercial teams, achieving revenue targets > $50million. Operating at Chief Operational Officer level and first point of contact across broad operational areas, this included undertaking sign off on all business matters during incumbent absences.I was promoted with accountability for driving business strategies and transformation, sales and operations for this privately-owned company in the ecommerce, retail gifting / tourism sectors. In this role, I:✔ achieved >$50m revenue target, delivering on profitability through a multi-disciplinary approach✔ developed business transformation strategy and lead change programs, including B2C and B2B gifting and travel markets; delivering wider customer base; international markets and incremental revenue✔ supported all business operations and corporate responsibility programs✔ oversaw and developed 500+ corporate and retail partnerships with multinational, medium and small businesses, as well as supply chain, agency and technology partners✔ pursued multi-channel/multi-geographic product and distribution market opportunities, launching stand-alone brand wrapped.com and new partnerships with airlines, hotels, tourism partnerscollaborated on digital marketing and media strategy, having a core understanding of marketing activity and achieving traffic and conversion growth✔ scoped, prioritised and launched technology solutions including distributor solutions, API functionality, a business wiki, new Adobe and Shopify websites, and improved call centre solutions✔ wrote Board papers covering technology and website positioning, wrapped.com, product and partnership opportunities, and more, supporting the direction of the business✔ instilled a culture of accountability, collaboration, ownership, teamwork, focus and prioritisation through actively engaging with, coaching and mentoring cross functional business teams

The Rocks, Nsw, Au

As the Head of Operations I maintained operational efficiency and worked collaboratively to prioritise whole of business project portfolio, while balancing additional accountability as Head of Product leading strategy, acquisition and supplier relations. In this role, I:✔ strategically maintained range of 4000 products by actively managing and optimising range to consumer segments, demand and interests. This included a focus on policy and sustainability and leading projects to improve pricing, policy, conversion and margin✔ guided teams in maintaining quality relations with 1000+ product providers and corporate clients, implementing team training across sales effectiveness, negotiation, presenting and reporting✔ was a guru of experiences, tours and activities and worked passionately with teams to create innovative new products and contract significant and iconic new suppliers, for example BridgeClimb✔ was an advocate for customers and launched a new customer review platform resulting in >65 Net Promoter Score – an exceptional quality rating achieved by only the top 5% of similar organisations✔ improved customer experience and supplier engagement by delivering and executing a range of technology initiatives, including instant booking capabilities, supplier hub website, back end business CRM, Adobe based product merchandising system and Tableau reporting capabilities✔ developed the physical gift product business from a flailing warehouse enterprise to a drop-shipping model, delivering > 100% growth and paving the way to a new brand wrapped.com launched in 2016✔ engendered rigor, efficiency, governance and standardisation across all business and technology projects through establishing a Project Management Office✔ had my outstanding performance acknowledged through winning 2014 and 2015 Leadership Awards

Accountable for assessing product ranges compatible with and enriching The Travel Corporation brands, and identifying new product opportunities. Secured unique new experiences for The Travel Corporation brands through researching and recommending new ranges to expand product offerings - recommended new touring strategy for Contiki Australia and People to People programs, remodelling to suit the Australian market and launched the Trafalgar Tours ‘Be My Guest’ Australian experiences.

Cypress, California, Us

Responsible for national sales and distribution execution and performance for this globally recognised youth travel brand, managing key accounts and business development initiatives with industry partners.✔ consistently achieved >$100m year sales targets (average 7% growth), 45% of Contiki’s global business, driving and maintaining global products growth through multiple distribution channels✔ supported and enhanced cross business marketing and commercial activities through delivering improved business reporting and data.✔ reinvented touring product, as part of the Contiki Asia Launch Team, and by recommending and promoting new touring ranges for Contiki Europe, Australia and within Asia.✔ managed and built continuity in geographically dispersed sales team, gaining trust and developing strong performance driven team through consistent quality communications, face-to-face engagement with teams and individuals, and ensuring each member had the tools required to perform

South Melbourne, Vic, Au

Lead and managed state sales team for this national travel wholesale business, accountable for achieving sales revenue targets, maintaining sales margins and all P&L functions. Multiple awards for Top Territory Performance. Managed key accounts and business development with travel industry partners and internal and external stakeholder relations. Consistently delivered exceptional year on year growth delivering on all sale targets.

Alexandria, Nsw, Au

As Sales Executive, I maintained a call cycle with key travel agencies and grew sales for this tour operator.

Alexandria, Nsw, Au

As Tour Director, I was responsible for all aspects of Australian coach tours carrying up to 50 people on trips of up to 30 days. Requiring high level of organisation, people skills, and product knowledge.

Cypress, California, Us

As Tour Manager, I was responsible for all aspects of European coach tours carrying up to 50 people on trips of up to 46 days. Requiring high level of organisation, people skills, and product knowledge. High performance resulted in being responsible for the training of Tour Manager’s on extensive European training trips.

Bachelor, Social Science (Recreation & Tourism)

Change Management

Young Endeavour Youth Development Program, Learnt To Sail A Tall Ship And Developed Leadership, Communication And Team-Work Skills.

High School Certificate, High School/Secondary Diplomas And Certificates