Accomplished senior operations executive, Chief Operating Officer and Vice President of Operations, with strong business and financial acumen and history of innovating processes and improving efficiencies for long-term profitability and growth.Achiever who thrives in changing environments to consistently surpass expectations. Combines strategic vision with practical experience across all functions to identify and efficiently execute on new revenue opportunities.Business development expert with experience in high-growth and startup companies. Excels at increasing sales while reducing costs to ensure ongoing profitability.Natural leader with courage, empathy, and integrity. Builds consensus for efficient cooperation across all departments, develops top-performing teams, inspires staff to deliver exceptional results in cultures of collaboration and excellence.Highlights:•Increased parts and service sales 80% within 18 months by leading strategic operating model change and culture shift to win employee agreement to 4-day, 10-hour workweek.• Rapidly expanded startup's vendor network and transformed processes to meet 90-minute service delivery target while shrinking customer cancelations 25% and increasing sales from 0 to forecast $12M in 2023.• Streamlined credit card process in collaboration with accounting, customer service, dispatch, and tech staff to slash work duplication, improve customer experience, and grow sales 30% without adding staff.• Transformed low morale through shift to service culture focused on customer needs with new goals and KPIs and removal of barriers to employee collaboration, boosting CSAT scores 20% and productivity 15%.