Kevin D. Phillips Email & Phone Number

Birmingham, Al, Us

Helena, Alabama, Us

Lead cross-functional teams that execute several thousand advertising campaigns monthly. After planning those campaigns with the customer and sales executive, we manage implementation with the discipline required to ensure results. Our award-winning artists design ads to drive action. Then, we coordinate with our Facilities team and partners to launch campaigns on-time.About Mspark: We ring your phone, swing your door, and click your website. Our highly targeted, integrated advertising solutions drive new and existing customers to your local, regional, or national business. Our solutions use shared and direct mail products, trigger-based marketing programs, and digital advertising solutions – all strengthened by data analysis, targeting, and award-winning graphic design – to raise your return on advertising investment.

Whether you are an executive, parent, coach, teacher, or minister, there is no more important responsibility of a leader than to engage those you lead, unleash their potential, and develop the leaders around you -- in other words, build them up.Far too often, people grow up lacking confidence. This low self-esteem can manifest itself in unhealthy relationships, undesirable decision making, and poor performance. They frequently have no idea of their strengths, and their gifts go unexpressed. This is sometimes rooted in childhood experience; but, regardless of the cause, they need to hear a message of hope, liberation, and possibilities. ○ You ARE … enough, unique, beautiful, capable. ○ You CAN … do it, improve, succeed. ○ You WILL … take control, take that next step, captain your own ship.A drill sergeant’s job is to tear down new recruits so they can rebuild them into soldiers. But, a leader’s job is construction, not destruction. You have a responsibility to believe in those who follow you, nurture them, invest in them, help them grow, and cheer them on. ○ SEE it … see their potential, take the lid off. ○ SAY it … mentor, teach. ○ SHOW it … cheerlead, encourage.Build Them Up® is a campaign equipping leaders to build confidence and grow others. You are a leader. Tap into their creative genius. Help those around you blossom by unleashing their great human potential.

Atlanta, Georgia, Us

ORGANIZATION PERFORMANCE:Management Consultant | Business Advisor | Leader for HireAssessment, Strategy, Planning, and Execution for businesses and non-profit organizations across several specialties: Strategy- Customer Experience- Digital Experience- Scalability for Start-ups & Emerging Technology- Business/IT AlignmentOperations & Performance- Profitability & Churn- Sales, Service, Retention, & Technical Support- Customer Satisfaction- Channel Marketing & Capabilities- Contact/Call Center Performance- Process Effectiveness- Metrics & Dashboards- Product LaunchOrganization- Organization Turnaround- Change Management- Employee Engagement- Team Effectiveness- Leadership DevelopmentLEADERSHIP DEVELOPMENT:Executive Coach | Teacher | Trainer | Speaker | FacilitatorImprove personal and professional growth, increase team effectiveness, and move organizational performance through coaching, workshops, keynote speaking, and team facilitation across several topics:- Leadership- Personal & Professional Development- Communication- Relationship Building- New Leader Transition- New Team Formation- Change Management Planning- Strategy Development- Customer Experience Design- Process & Operations Scalabilitywww.TheKDPgroup.com

As a John Maxwell Certified Coach, Teacher, Trainer and Speaker, I offer workshops, seminars, keynote speaking, and coaching, aiding personal and professional growth through study and practical application of John’s proven leadership methods. Working together, I will move you, your team, or organization in the desired direction to reach your goals.Do you have a personal development plan? Leaders are life-long learners who push themselves outside their comfort zone to grow.Do you have a coach? Professionals have coaches, amateurs don't. Coaching can unlock potential.

Johns Creek, Georgia, Us

Kevin Phillips is an accomplished consultant who solves complex problems, deepens customer loyalty, scales start-up operations and emerging technology, turns around poor-performing organizations, and improves profitability.For over 25 years, Kevin led marketing, sales, service, product, and operations organizations. This broad executive experience yields high adaptability, fast learning, and capability to apply broad knowledge to new challenges.Kevin leads with a strong bias for customer satisfaction, and believes engaged employees drive customer loyalty. He leans on technology to remove employee complexity and customer effort.

Dallas, Tx, Us

Led strategic plans and tactical projects to scale consumer channel sales and service for emerging line of business (IoT), including Connected Cars and several connected products like Polaris eBike, Tumi Global Locator. Developed solutions to improve customer experience (CX/UX digital design), self-service, account security, acquisition, and retention. Enabled 5,000 stores and 22k reps to sell Connected Car.

Beacon of Hope, a non-profit corporation created for the purpose of social transformation, strengthens families and communities through education, family support, and empowerment, community development, and advocacy in the Old Fourth Ward and surrounding Atlanta communities. BoH's vision is for strong, safe, healthy, and economically-viable communities, inhabited with strong, self-sufficient, informed families whose children and youth succeed in school and life. Devoted to stopping cycle of poverty in Atlanta for 20+ years through nationally-accredited (NAEYC) child education/ care, plus teen mentoring, adult training, and family support.

Dallas, Tx, Us

Recruited to transform customer support for emerging technology shift. Led research, process, tool, and project management organization to improve customer satisfaction consistent with brand; Supporting over 22k representatives and 10m calls and chats per month. Designed CX/UX using customer journey maps, research, focus groups, and usability testing. Increased digital support; Introduced online troubleshooting flows (workflows + AI) and a roadmap to increase self-help capability; Grew chat channel into a viable customer alternative; Implemented social media feedback loop.

Dallas, Tx, Us

Overcame significant challenges to turnaround troubled project introducing sales of strategic U-verse/DSL products by service reps. Drove culture change (sales as extension of service), exceeding sales targets.

Dallas, Tx, Us

Led turnaround, created customer focus, improved client relationships, brought aged infrastructure up-to-date, and delivered critically-needed applications. Led call center restoration after both hurricanes Katrina and Rita disabled three call centers. Received Presidential award for leadership. Twice recognized for outstanding contribution with Pinnacle Club award.

Recruited to lead turnaround of poor-performing call centers while tripling size, scaling BellSouth’s most strategic product and internal start-up, with end-to-end responsibility for force modeling, call flow design, training, and financial management. Improved customer satisfaction & quality scores. Improved employee satisfaction; Reduced absenteeism; Increased retention rate.

Mba

Bachelor Of Science - Bs, Computer Science

Master Certificate, Project Management

Information Technology Management Program

Technology Transformation; Internet Platform & Network Security

Leading With Distinction, Annual Leadership Conference