When leaders attend business school, they learn the established aspects of business – strategy, marketing, budgets. They spend months buried in case studies of process and market analysis. The one thing they are not taught? How to lead others. How to tap the potential of a team by earning trust, building confidence, influencing growth, and challenging fears. The people aspects of leadership can be as daunting as a Rubik’s cube and leaders often avoid them.I know. As an executive, I’ve watched teams engineer processes, implement technology, and launch transformations without ever considering how to address the people at their table first. Those people are the organization’s greatest competitive advantage. I teach leaders to achieve results by building up the people who create those results. We are so often focused on achievements that our techniques run counter to our hearts. You can’t lead without your heart. Here’s the truth: People are always the root of success – not machines, not processes. As a leader, I use this philosophy to deliver better customer engagement through better employee engagement. Every day, I coach my team to invest beyond the “hard” aspects of process and technology and invest in their teams and customers. I know that people will fuel our success and build the loyalty every company wants from their customers. Never underestimate what your team can do when you tap their potential. It’s why I founded Build Them Up®.If you have a learning mindset and believe building up your team will improve your organization’s performance, you should call me. Contact me today at 404.334.3720 or Kevin@TheKDPgroup.com. Visit KevinPhillips.com.Leadership | Internet of Things (IoT) | Mobility | Customer Satisfaction | Strategy | Change | Sales & Service Operations | Contact, Call, & Chat Center | Digital | Channel Marketing