Lori Phillips Email & Phone Number

United States

Pewaukee, Wisconsin, United States

• Set in-home consultation appointments by professionally communicating with potential customers and answering pre-sale questions by phone, email and web chat,• Educate consumers on the benefit of having an authorized sales dealer perform an in-home assessment and installation• De-escalate conflict and provide resolution, achieving successful outcomes• Utilize various sales skills to cross-sell a variety of complex products to meet customers’ needs, and exceed expectations, pro-actively overcoming objections• Provide leadership team with critical feedback to streamline processes and offer solutions to potential problems• Meet and exceed personal quality assurance, call volume and consultation metrics, creating a consistent customer experience• Provide encouragement to peers to achieve department goals• Accurately record contact information and details of interactions within CRM/SAP

Greater Milwaukee Area

Pewaukee Wi

• Provide superior guest service, resolution of complaints and product issues • Train team members in process, policy and product knowledge• Prioritization of tasks and management of team to ensure timely and accurate achievement of goals• Monitor payroll to sales, inventory and merchandising• Identify and recommend process improvements to Department Manager and General Manager

1800 Vettelson Rd, Hartland, Wi 53029

• Middle-school Math, Science and Language Arts teaching assistant• Helped students breakdown and understand difficult concepts• Provided an environment where students felt comfortable learning without judgement

Greater Milwaukee Area

• Developed consistent brand identity based on core values and key messages to support a strategic marketing plan• Designed and produced newsletters, mailers, sell sheets, client presentation materials, HTML/CSS emails, event collateral and supporting materials for wealth advisors• Maintained quality standards through vendor selection, print procurement and press approvals• Managed budget, timelines, quality control and inventory for collateral• Presented analytics to management• Curated written and recorded content to include on website

Greater Milwaukee Area

Greater Milwaukee Area

• Collaborated with cross-functional teams in establishing relationships with B2C & B2B segments• Developed and created proposal materials to support client retention and acquisition• Managed work flow and production of sales collateral• Created and implemented an automated job tracking system and digital asset management• Provided end user support for hardware and software• Created and implemented digital asset management and brand identity standardization

Greater Milwaukee Area

Greater Milwaukee Area

Bachelor'S Degree, Graphic Design

Activities and Societies: UC Design & Printing, Manager | UWSP Swimming & Diving

Adobe Creative Suite | Indesign® | Illustrator® | Photoshop® | Web Design & Development, Marketing For Small Business, 4.0

High School

Social Media Certificate, 4.0

Certificate, Web Design & Social Media, 4.0