Misty Phillips Email & Phone Number

Oversees product owners to gather and prioritize requirements for product enhancements and define the vision for each product. Collaborates with revenue owners and department managers from application support, infrastructure operations, marketing and education to ensure that customer satisfaction goals are met. Responsible to ensure that the company’s overall strategy and goals are supported by those of the product; that the product goals and strategy do not deviate from that of the business.

Oversees product owners to gather and prioritize requirements for product enhancements and define the vision for each product. Collaborates with revenue owners and department managers from application support, infrastructure operations, marketing and education to ensure that customer satisfaction goals are met. Responsible to ensure that the company’s overall strategy and goals are supported by those of the product; that the product goals and strategy do not deviate from that of the business.

Texas, United States

As the Consumer Online Banking and Convenience Product Owner I am responsible for defining competitive market requirements, identifying opportunities and developing the business case for improvement. Leads the project team to execute enhancements and market the product that ensures the competitiveness of existing products. Reviews secondary research to understands customers’ needs for the product and optimizes the experience and delivery to drive key performance indicators (KPI)s. Leverages market intelligence, competitive analysis, customer research, and feedback.

Terrell, Texas

Manages consumer digital products. Develops business requirements and proposes solutions that meet customer digital needs. Responsible for the development and execution of marketing plans, initiatives, promotions and communications related to specific products. Drives a solution set across the organization teams through market requirements, product design, development and positioning.

Terrell, Texas

Responsible for the successful initiation, planning, design, execution, monitoring, controlling and closing of bank projects.

Canton, Kaufman And Wills Point Banking Centers

As a hub manager I was responsible for the administration and efficient operation of managing full service branches within my assigned region, including operations, consumer lending, small business lending, product sales, customer service, and security and safety in accordance with the Bank's objectives. I developed new deposit and loan business; provided a superior level of customer relations and promoted the sales and service culture through coaching, guidance and staff motivation; achieved individual, branch and region sales goals through new business sales, referrals and retention of account relationships. I provided leadership, training and supervision; delegated day to day operations to Branch Managers and or other branch personnel. Responsible for attaining established region and Bank goals through active participation in sales management and officer call programs. Participated in community affairs to increase the Bank's visibility and to enhance new and existing business opportunities. Performed supervisory duties of branch and managerial staff.

Canton, Tx

As Branch Manager I was responsible for the administration and efficient operation of managing the banking center, including operations, consumer lending, small business lending, product sales, customer service, and security and safety in accordance with the Bank's objectives.

Canton, Texas

Assisted customers daily in opening and closing accounts, and cross-sell related products. Helped customers with tasks such as resolving account issues, wire transfers and stop payments. Resolved issues related to bank services and accounts. Presented financial products to existing and potential customers. Assisted customers applying for consumer loans and home equity loans, processed applications and delivered decision to customer.

Canton, Texas

Assisted customers by handling teller transactions accurately and efficiently. Worked as vault teller and manually balanced ATMs.