Phillip Speer, Mba Email & Phone Number

Atlanta, Ga, Us

Dynamic Business Solutions is a consulting company that specializes in project management, company optimization, entrepreneurial endeavors, and business partnership negotiations. • Direct daily operations concerning consulting agreements and projects• Review potential clients and business opportunities • Determine consulting terms and conditions in contractsMost Notable Project-Chinese Manufacturer and large MRO (Maintenance and Repair Organization):• Interface on the behalf of the Chinese Manufacturer with the largest MRO in the United States for a 2.6 Million (USD) product deal for the 2018 year• Conduct presentations at MRO Headquarters regarding comprehensive SKU comparisons between Chinese Manufacturer and incumbent products• Recommend purchases by MRO due to market trends and product features• Create spreadsheets and communication material between Chinese Manufacturer and MRO

Stamford, Connecticut, Us

- Performed strategic analysis of current customer and partner base- Determined customer centric purpose, vision and culture for the company- Designed and built the Customer Success Department- Absorbed and managed Borrower and Partner Support Department- Partnered internally for the development and deployment of new features and functionalities for partners and end-users- Led Customer Success team and Customer Support team in partner and end-user engagement campaigns, projects, and organizational changes to achieve goals

Cupertino, California, Us

Support the work of the Business team in partnership with the leadership teams and BDM for assigned stores. Engage with 6-10 Business team members across multiple stores in a virtual capacity. Focuses on deepening the functional and technical expertise of the team, managing customer engagement, strategy implementation, and overall Business customer experience in alignment with Apple sales policies.Business Enablement-* Works directly with Business team to enable more Business customers and improve their experience.* Partners with Business Development Managers and Shopping Experience Managers to drive execution of SMB priorities through regular connections on strategy, customer engagement, and performance.* Informs the Shopping Experience Manager(s) and Store Leader(s) of daily activities and issues that affect the Business team.Business Experience Tasks:* Determine and communicate priorities with Business team.* Observe in customer calls and Briefings. Guide teams to ask probing questions to fully explore how customers deploy Apple devices in alignment with our end user sales policies to develop deeper relationships and create ownership.* Shares feedback with Connection Leader who will continue to support the team member’s development and address any performance concerns.* Drive 100% managed account engagement with a focus on deepening relationships and business development across products and Apple Services.* Partners with the SEM(s) on ways to improve team functional and technical skills, increase managed account engagement and Briefing activity.* Supports proper applications of Business Loyalty pricing and customer spend segmentation, as well as CRM data quality. Partners with SEM to ensure Business Conduct compliance.Business Training:* Coordinate training activities and facilitate instructor-led Business training.* Identify training opportunities and partner with leadership team to ensure structured skill-building for the Business team.

Cupertino, California, Us

Connect with new and existing business customers to identify opportunities, propose solutions, forecast customer needs, and close sales. Their knowledge of industry trends and expertise with Apple products and services- along with third-party technologies- enables them to develop business solutions tailored to the needs of customers. Business Experts are top sales performers who have exceptional interpersonal and influencing skills. They are also considered mentors to the wider store team, and they inspire an environment where business is a part of everyone’s role.Responsibilities:* Drive sales and create loyalty among business customers.* Increase incremental revenue and expand the opportunity pipeline.* Prioritize and act on new customer opportunities identified by the store team.* Passionately engage business customers by showcasing technology and helping customers discover how Apple products and solutions can enhance their businesses and enrich their lives.* Nurture long-term relationships with customers to help them evolve their businesses and discover untapped potential through technology solutions.* Identify solutions and utilize depth of expertise in Apple products and services- along with the wider ecosystem of third-party products- to develop industry-specific solutions.* Collaborate across the Apple Store in Business Sessions, Briefings, Workshops, and Events by identifying and recommending unique store offerings to fit customers’ business needs.* Create an environment where the local business community can connect with and inspire each other.* Maintain accurate business customer contact and relationship information in our CRM application.* Establish and maintain professional relationships with Apple corporate and external partners.* Act as a subject matter expert and “go-to” person on business solutions among peers.* Mentors other members of the store team around business customer needs and solutions.

Cupertino, California, Us

Accomplishments: Ended with the most efficient average session time of Full-Time Technical Specialists while preserving high customer Net Promotor Score (Customer Satisfaction)- Q3 2019Offers technical support and skilled troubleshooting for all customers while also generating excitement for products and services. The Technical Specialist delivers exceptional service and ensures customers are empowered to get the most out of their Apple products and services. In addition, the Technical Specialist ensures customers are educated about all available ownership options.Responsibilities:* Troubleshoot, diagnose, and resolve iOS devices, Apple TV, Apple Watch, Beats, AirPort, and other small devices and their accompanying software.* Identify all customer needs and present product and service solutions.* Empathize when technology is not working as expected and explain difficult technical problems in terms the customer understands.* Support customers in a timely manner and balance priorities to achieve individual and team productivity goals.* Set reasonable expectations for customers and keep them informed and updated throughout their interactions.* Document all pertinent user information and the nature of the problem with accuracy in all supported systems.* Record all transactions accurately to maintain service and inventory part accuracy.* Develop product knowledge and research required information using all available tools and resources.* Maintain knowledge of current in-store and online products and services, promotions, merchandise features, inventory, policies, and procedures.* Offer accompanying accessories to enhance the customer experience with iOS and other devices.* Partner with the Product Zone team members when a customer chooses new ownership options.* Identify and continuously provide feedback to Apple on unique customer problems and other issues.* Perform additional support like check-in duties or service functions as needed.

• Implemented strategic changes to facilitate company growth and serve as a catalyst for change in the work environment• Lead sales and operations teams to a new record Company Sales Month and Monthly Increase Record from November 2015 to November 2016 (∆>$130,000)• Developed a strategic Marketing and Sales Plan and other company policies and procedures to increase revenue and operational efficiency• Managed more than 2 Million in inventory and was in charge utilizing the Sales and Marketing Budget• Increased Sales Representative coverage by 33% and took sales international

Verona, Wi, Us

• Interfaced with 14 customer analysts and the training team on the largest application install for the largest hospital chain in Western and Central Massachusetts• Presented workflows to large groups of healthcare department leads and executives for adoption• Planned and executed internal and customer facing meetings, touch bases, and adoption sessions• Generated weekly, monthly, and ad hoc internal and external reports

• Designed and implemented Operations, Inventory, and Human Resource practices and policies for the formulation of the new Marker 48 Brewing company• Interviewed, hired, and trained more than 20 work staff employees• Set up and trained owners, management, and employees on the new Point Of Sale and scheduling system• Developed the Employee Handbook, Task Manual, Safety Compliance, Emergency Action Plan, and other company documents and spreadsheets

Milledgeville, Ga, Us

• Served as Operation Supervisor over more than 20 employees and interns• Planned and facilitated Wellness Center special events and activities and instructed community classes• Conducted interviews, employee training, fitness consultations, and health screenings• Generated supervisor schedules, patron inflow reports, sales reports, promotional materials, and other materials• Opened and closed the Wellness and Recreation Center• Responded to injuries and emergencies

Warner Robins, Georgia, Us

• Administered medical treatment and health education to more than 45 athletes• Provided healthcare documentation and executed administrative tasks• Evaluated and reported logistical and budgeting needs to Director of Athletics• Assessed and ordered annual supplies for the 2015- 2016 season

Minneapolis, Mn, Us

• Managed customer relations when returning purchases to the store• Restocked inventory on the salesfloor• Handled cash and other forms of payment

Milledgeville, Ga, Us

• Served as Resident Adviser to the International Student Dorm• Planed and facilitated community events and activities• Reported and documented disciplinary infractions• Assessed damages to rooms and allocated fees to residents at the end of the semester

Rome, Ga., Us

• Maintained confidential healthcare records of all students• Collected and verified insurance information of the 2015 class• Inventoried and restocked clinic materials

Rome, Ga., Us

• Planed and facilitated group activities and exercises• Assessed group strengths and weaknesses• Lead group discussions and take-aways from the exercises

Rome, Ga., Us

• Opened and closed sports medicine facility• Customized treatment for patient needs• Performed special tasks as needed

Rome, Ga., Us

• Assisted administration in special tasks and assignments• Constructed student employee schedule• Handled confidential payroll and disciplinary documents

Master Of Business Administration (M.B.A.), Full-Time Master Of Business Administration For Non-Business Major

Bachelor'S Degree, Athletic Training

Exercise Science

High School, College Preparatory With Distinction And Career Technology