Tasha Hogan Email & Phone Number

Columbia, Missouri, United States

Columbia Mo

Train incoming Customer Service Representatives on company quality guidelines and procedures Perform continual and refresher training for current CSRs Assist Level 1 and 2 CSRs to resolve Customer issues using established quality guidelines and procedures to provide the highest level of Customer SatisfactionSubmit UPS Claims/Call Tags/InterceptsReport internal process application issues to the appropriate departments for resolutionMake invoice adjustments as required for related Customer Service issuesOther duties as assigned

Mexico, Missouri

• Drive forklifts in a warehouse setting (Turret Truck, Dock Stocker, Electric Pallet Jack, Reach Truck, Toyota Forklift)• Pull Customer and Retail store orders • Pack and Ship Customer and Retail store orders• Use RF gun system• Check and Report on basic Safety of Equipment Daily• Work in a team setting to receive incoming merchandise

Mexico, Missouri

• Drive forklifts in a warehouse setting (Turret Truck, Dock Stocker, Electric Pallet Jack, Reach Truck, Gopher)• Pull Customer and Retail store orders• Pack and Ship Customer and Retail store orders.• Use RF gun system• Check and Report on basic Safety of Equipment Daily• Work within a team setting to locate merchandise within the warehouse• Process and relocate returned merchandise• Perform yearly inventory on products within the warehouse

Mexico, Missouri

• Take, prepare and deliver customer orders in a polite and professional manner• Supervise up to 10 shift employees at a time• Count and make shift deposits • Prepare end of shift paperwork. • Prepare Employee’s starting money banks• Handle customer complaints in a polite and professional manner• Work within a team setting while ensuring smooth daily operations• Order supplies