Phillip Sudano Email & Phone Number

Global

- Develop and implement an Omnichannel distribution model for Taiga. A first in the powersports industry - Build and lead a team of professionals responsible for network operations, sales, and other commercial functions. This involves setting goals, providing guidance and support, and fostering a collaborative and productive work environment for performance and growth - Leading the commercial aspects of the business, including sales, network, and customer relations. This involves developing and implementing sales strategies, managing customer accounts, and ensuring that commercial activities align with the company's goals and objectives - Refine strategies for the onboarding of international distributors - Lead the company transition towards a dealer model by pitching, onboarding and ensure successful retailing of products through Taigas dealer network. This includes negotiating contracts, evaluating performance, and resolving disputes - Drive and execute Taigas product allocation, territory and network roll out strategies through its various channels while aligning with production ramp up - Oversee the budgeting process for network and commercial operations, allocating resources effectively to support business objectives while controlling costs - Lead strategic planning activities to identify opportunities for growth and development in both network operations and commercial activities. This involves conducting market research, analyzing industry trends, and developing execution plans to capitalize on emerging opportunities

Montreal, Quebec, Canada

- Strategize, lead, and execute the delivery of the worlds first electric PWC and Snowmobile.- Scope, onboard and build Taigas distribution network in North America- Develop and implement a hybrid distribution model for Taiga- Design and implement business strategies, plans and processes for multiple departments and projects through the company (sales ops, warranty, aftersales service, distribution, charging network)- Lead, build, and set comprehensive team goals for performance and growth- Oversee delivery and distribution teams daily operations- Evaluate performance by analyzing and interpreting data and metrics- Drive supporting business teams to proactively develop and guide company scale up- Define and adapt distribution strategies to lead the company’s overall strategies and objectives- Build a highly efficient team to support Taigas aggressive delivery and distribution goals

Montreal, Quebec, Canada

- Manage Vendors and relationships with key partners - Expand Body shop, third party and roadside assistance network through planning, prospecting and onboarding new partners - Key negotiator in dealing with current or future partners - Build and implement standards for internal and partner relationships. Unify Service, Delivery and Sales departments - Deal with customer escalations while clearly communicating Tesla’s model and keeping stakeholders’ interest in scope - Monitored staff individually and by teams to identify strengths and weaknesses, and set performance improvement goals and timelines to ensure Clients’ satisfaction, while at the same time maintaining operational excellence and profitability - Coach and mentor employees to reach excellence - Developed financial models for profitability/efficiency of new or current projects - Presented pilot programs and roll out plan to the executive team. Successfully brought pilots live and to full scale operational standards - Owned backend operations and strategies for delivery demands to disrupt current industry standards and limits - Implemented a logistics framework through third party partners/vendors for entire program use - Developed and optimized tools for ease of use for new or existing team members - Coordinated with nation-wide teams to achieve province/country specific corporate goals - Worked through hurdles for real estate acquisitions, policy and mitigated risk and exposure - Prioritized various training programs for employees’ needs and areas of opportunities - Managed employees and contract workers optimizing schedules to align with business needs and irregular demand peaks

Montreal, Quebec, Canada

- Managed remote location/operations to ensure back-end operations surpass front-of-house demands- Developed standards for new/used vehicle delivery and handoff for a seamless experiencePartnered with Marketing/Sales teams to plan and execute marketing initiatives and large scale events- Coordinated logistics of vehicles and equipment- Managed personnel (full time workers, temporary workers)- Managed relationships with various vendors- High exposure on sales floor refining customers experiences and closing sales- Created and refined processes as business expanded and needs changed- Welcomed Customers to the Tesla Family by making their journey from Sale to ownership a seamless experience- Coordinated all aspects of product handoff, including receipt of final payment and ensuring completeness of purchase, financing and registration documents- Ensured superior customer service- Demonstrated a mastery of all Tesla products and services

Montreal, Quebec, Canada

- Coordinated logistics moves B2B (bulk) and B2C (specialized)- Promoted relationships with suppliers- Lead Operation for new offsite lots and processes- Managed full time and temporary workers- Analyzed business processes for efficiencies and returns- Lead process implementation- Designed new systems for various business needs and implemented them in the field- Liaison and go-to person between three departments at Service Center. (Sales, Delivery, Service)

Montreal, Quebec, Canada

Bachelor Of Commerce (Bcom), Finance, General

Commerce