• Overhauled Campaign Processes: Led an overhaul of the campaign intake, scoping, and deployment process, resulting in a 30-50% improvement in delivery time while maintaining high data quality standards and ensuring transparent stakeholder progress tracking.• Coaching and Leadership: Managed and coached a team of 4 analysts, including onboarding 2 new hires, through updated processes, a new divisional structure, new task tracking systems, and an unprecedented workload… Show more • Overhauled Campaign Processes: Led an overhaul of the campaign intake, scoping, and deployment process, resulting in a 30-50% improvement in delivery time while maintaining high data quality standards and ensuring transparent stakeholder progress tracking.• Coaching and Leadership: Managed and coached a team of 4 analysts, including onboarding 2 new hires, through updated processes, a new divisional structure, new task tracking systems, and an unprecedented workload increase.• Microsoft SME: Engaged in POCs for Microsoft Fabric and Dynamics 365 and acknowledged as a Power BI authority in the organization. Known for deep understanding of these products' features and data capabilities, especially in the context of Vancity’s usage.• Machine Learning Development: Guided the development of a machine learning model to predict Visa approval rates, successfully reducing unwanted declines from 30% to 8%.• Quality Assurance: Created and codified the team’s quality assurance process and developed automated workflows to ensure adoption, aligning with stakeholder expectations. Show less

• Innovative Data Modeling: Developed an innovative data model and new ETL processes to gather branch activity data, accurately measuring capacity and providing staffing suggestions. This model has been crucial in staffing decisions, helping save FTE costs while maintaining service standards.• Team Coaching: Coached team members in Power BI and SQL, enabling the creation of valuable reports that require minimal upkeep.

• Impact Lending Data Solution: Led an agile scrum team to deliver a comprehensive data and reporting solution for impact lending, enhancing transparency and accountability in reporting.• Onboarding Material Creation: Created clear and concise onboarding materials for Vancity’s data warehouse usage, which continue to be used by new analysts.• PCAF North America Working Group: Led the working group for residential mortgages in PCAF North America, collaborating with international… Show more • Impact Lending Data Solution: Led an agile scrum team to deliver a comprehensive data and reporting solution for impact lending, enhancing transparency and accountability in reporting.• Onboarding Material Creation: Created clear and concise onboarding materials for Vancity’s data warehouse usage, which continue to be used by new analysts.• PCAF North America Working Group: Led the working group for residential mortgages in PCAF North America, collaborating with international values-based banks on developing a carbon emission framework.• Advanced Data Modeling: Developed an advanced data model to measure fund flows within member accounts.• Intern Management: Managed a full-time intern, training them to proficiency in the Vancity analytics stack and aligning their work with team and personal development goals.• Impact Lending Working Group: Active member of the Impact Lending Working Group, guiding the definitions and standards for impact lending at Vancity. Show less

• Power BI Dashboard Creation: Developed the first organizational dashboard in Power BI using an agile prototyping approach, enhancing data visualization, and reporting capabilities.• Business Risk Rating Model: Co-led the implementation and development of Vancity’s business risk rating model, improving the assessment and management of business risks.

Worked with a small team of finance employees to finalize Core banking (T24) system requirements, train finance users before go-live, set-up the system’s trial balance, and troubleshoot issues as they arose.

Used creative problem exploration to uncover member needs and solve a variety of daily banking issues by giving personalized advice while also ensuring suggestions are relevant to the member’s well-being.

Collaborated with the General Ledger Upgrade Team to successfully launch the Sage GL accounting system. Provided support for key initiatives, such as rewriting of financial reports, researching optionality models for mortgages, and updating the in-house Accounts Payable user guides.

Managed nine cashiers while solving customer service issues in a fast paced, unpredictable environment. Trusted to collect and count large quantities of cash, as well as close the store nightly.