Monitored server performance and optimized resources as needed.Created technical documentation for IT systems and procedures.Coordinating with HR to On-Board and Off-Board employeesManaging devices via MDM's such as Mosyle and MerakiFinding and creating relations with vendors for office openingsProvide front-line IT support to employees globally via walk-ups, tickets, and chats.Installing and supporting AV equipment via Logitech for Google Meet/ZoomHandle inventory/Repairs of IT-owned and managed assets

- Provide white glove service for a 300+ employee office, including executives- Utilize a ticketing system Jira- Image Mac/Windows/linux computers using JAMF, AWS, and VMware software - G-suite and Okta, Slack Admin, lastpass - Set up AV equipment using wireless microphones and sound systems for internal events- Diagnosed AV issues in conference rooms, fixed, or replaced equipment - Train and mentor new employees-Onboard and Off board former employees-Oversee logistics for new hires, repairs both in office and remote. Connect with vendors for e-waste/shipping/storage

As Creative Pro I share product knowledge (hardware and software) with customers through facilitation of one-on-one, group, and theater workshops. Providing training for internal staff on new products and services, as well as on-boarding for new staff.• Facilitate education and manage instruction in a “hands-off” manner by letting users learn by doing, whether guiding small groups to learn or helping individuals complete projects. • Provide, facilitate and create innovative sessions, training and programs for Apple users that help them create their own visions. • Teach classes specialized in photography and design on Apple products.• Train and mentor newly hired employees - Expert on photography and video. • Share knowledge with Apple users, whether they’re first-timers or longtime loyal customers.

As an Apple Technician I am responsible for troubleshooting both hardware and software issues with apple products.• Repair relationships with customers at the Genius Bar within Apple's global flagship location.• Check in devices for modular repairs and set expectations on potential turn around times.• Educate customers on how to backup their data on iOS & macOS, as well as how to set up automatic backups ensuring there is zero potential for data loss.• Perform system level repairs on Mac and iPhone.• Configure proxies and proxy issues that arise within network settings. Troubleshoot network cards and connectivity issues to isolate environmental issues or hardware failures.• Created Daily Keynote presentations for daily meetings.

As a Back of House Specialist I oversaw Apple’s entire inventory including products, parts, tools, supplies, and other items relating to our products.• Manage store inventory and its service parts, sellable goods, customer returns, demo and store machines.• Maintain product count daily to ensure inventory accuracy. This includes researching variances and providing feedback to correct mistakes that cause them. • Work in a team driven environment, flex into other roles when necessary, and train new hires on company culture and product knowledge.• Receive multiple pallets of new shipment daily, while making sure everything is correctly accounted for.• Ensure visual standards are up to part, as well as maintaining and restocking the products on the floor.

As inventory specialist at Nike's flagship location in NYC, I was responsible for maintaining incoming inventory as well as merchandising product on the sales floor. • Responsible for planning, directing, and coordinating the storage and distribution operations within the department• Implement, recommend and support shipping department to increase the quality control, cost reduction and performance of employees• Develop inventory staff by recruiting, selecting, orientating and training employees.• Maintain inventory staff’s results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.• Control inventory levels by conducting physical counts; reconciling with data storage system.• Drive optimal customer satisfaction, associate productivity and loss & prevention results