Phil Young Email & Phone Number

Louisville, Ky, Us

Louisville, Ky, Us

Worldwide, Oo

- primary point of contact for account team, facilitating & addressing firm requests while owning all end-to-end operational management activities - develop and execute account plan and strategies, driving growth and achieving client objectives - manage all day-to-day operational, quality & risk activities, working closely with account leadership to deliver efficient, effective results- identify events and potential client participants for both Deloitte sponsored events and large industry relevant events, owning the client nomination and invitation process for assigned accounts- understand complex client requirements and the impact of their business, while recommending improvements to processes to increase efficiency- implemented account marketing strategy to increase visibility with the clients in support of key RFP responses and ongoing work, exceeding firm benchmarks and delivering engagement - organize and facilitate important account calls with account leadership and clients- connect the dots across large account teams and service lines to bring insight on new business opportunities, client interactions/updates and available firm offerings to drive business growth - developed materials required for internal and client conversations, supporting commercial collaboration and driving account growth

Worldwide, Oo

As part of Deloitte's in-house agency, the Green Dot Agency, I was part of a team and responsible for various projects throughout the year that highlighted research and studies performed by Deloitte professionals. Overall duties focused on the project management aspect of projects for my assigned industry.- Organized, planned and lead project development, status and progress- Managed project budget to stay within scope, budget and deadlines- Worked collaboratively across creative, strategy, account and leadership teams to manage team members as it related to specific projects- Responsible for launching annual Back to School/College campaigns, Deloitte's second largest PR effort each year

Louisville, Ky, Us

- Managed clients of all sizes, including Humana, Kentucky Derby Festival, Big Brothers Big Sisters, Horizon Property Group/Outlet Shoppes, among others, and developed integrated marketing campaigns that led to continued brand awareness and year over year growth in sales- Experienced in developing marketing plans for healthcare (Medicare-focused), nonprofits and ecommerce industries - Worked closely with project teams to effectively scope work throughout the project lifecycle; identifying and managing client projects- Lead daily communication and built relationships with clients, vendors and internal teams to effectively scope and execute projects- Executed marketing material production and content generation for clients, including POS items, print, digital, outdoor signage, videos and direct mail.- Developed and managed clients’ brands through the creation of detailed marketing plans with an omnichannel approach to reach targeted audiences- Managed and reported on social media campaigns, gathering metrics, collecting data and providing in depth analysis to optimize current and future strategies- Optimized strategy for ecommerce clients that met or exceeded KPIs and increased social media account followers, website traffic and monthly sales- Provided strategic guidance for clients during Covid-19, shifting marketing strategies (and creating new ones) and business goals to remain engaged with targeted audiences- Routinely managed client budgets’ in excess of $1M+

- Developed appropriate media mix and executed media plans for large scale clients in the grocer (Kroger) and QSR industries (Arbys)- Optimized roughly $10m+ annual budget through detailed marketing plans and media placement in top 50 markets nationwide- Managed third party vendors and station management to negotiate rates, execute media plans and maintain stewardship of media placement- Managed the client-agency relationship for assigned divisions- Coordinated with client service and creative teams to manage workflow and develop creative assets- Routinely met tight deadlines for media campaigns while achieving campaign goals and over-performing in key metrics- Led yearly market and audience research to aid in yearly planning of media buys- Managed the client billing and media invoice reconciliation process

Louisville, Ky, Us

- daily, direct interaction with clients to troubleshoot and problem solve issues within Zirmed's healthcare revenue cycle platform- exceeded daily and monthly goals set by team leads- developed knowledge using Salesforce as a knowledge based and documenting client interactions- displayed strong verbal and written communication while interacting with clients

Louisville, Kentucky, Us

- wrote copy for email e-blasts, direct mail pieces, and Facebook ads for various clients- edited and proofread copy on creative pieces- contributed on Kentucky Travel & Tourism account to help lead a successful marketing campaign for the Kentucky State Fair (helped oversee creative choices, media mix, prize giveaways)

Bachelor Of Arts (B.A.), Communication

Associates Of Arts

High School Diploma