Phil Loomis Email & Phone Number

Roanoke, Virginia, United States

Natick, Ma

• Schedule 95 subcontracted Verbatim Hearing Recorders (VHRs) to service over 5000 Social Security Disability hearings per month in over 50 locations.• Process invoices from the subcontractors to verify accuracy and match with Social Security billing data.• Primary point of contact for staff from each of the 50 locations, including scheduling, reports of variance from procedure or contractor lateness or behavior issues.• Manager VHR callouts and schedule changes to ensure a high level of coverage for all scheduled hearings.• Coordinate VHR travel and negotiate travel rates.

Multiple assignments, including computer support, Reception/Customer Service/Accounting, and project management and administrative work.• Network, printer, and application support for small businesses.• Quickbooks accounting, filing, and customer billing.• Project management and scheduling of multiple employees in multiple locations, including finding coverage for call outs and changes in scheduling.

Woburn, Ma

• Establish, implement and document data collection and billing procedures. • Interface with billing company, providers and insurance carriers to resolve billing issues.• Simplify operational procedures using Excel and MailMerge to documents and emails.• Analyze and report data trends on a weekly basis. Find and correct issues with billing for medical testing. • Manage customer and vendor relationships, including customer web portal maintenance and training.• Provide software support and training for internal staff.

• Maintain all agency technology infrastructure for an agency with 150 staff and 250 student workstations.• Responsible for agency move, completed over a long weekend, upgrading network with more VLans and three wireless SSID’s for various classes of user, and MPLS for higher performance and redundancy.• Maintain Cisco Call Manager VOIP phone system, including SIP trunks.• Established and implemented an IT technology plan.• Responsible for IT help desk.• Maintain Efforts to Outcome software implementation, along with responsibility for new program development, reporting and user training.• Negotiated new phone service contract saving more than 30% on monthly costs.